Saturday, March 31, 2012

Sovereign Wealth Fund Technical Advisor

Reference: PGMUS/0569
Location: Port Louis, Mauritius
Duration: 39 person weeks / 195 person days over a period of nine months
Closing Date: 30 Apr 2012

Project Background

Mauritius has succeeded in diversifying its economy and has built a relatively strong financial system and financial services sector whilst also achieving and maintaining macroeconomic stability. As a significant measure of success for a small state, Mauritius has also successfully begun to build its long-term savings base. However, in doing so it has come up against a new set of challenges, characterised by its small size, in that the domestic economy cannot generate the returns and adequately diversify risk.

In November 2010 the Government of Mauritius announced in the Budget Speech that it was setting up a sovereign wealth fund (SWF) to seek higher returns from national wealth, and invest in a well-diversified portfolio. The SWF would manage a portfolio of approximately USD 3 billion. The NPFs global portfolio (made up of savings from the pooling of government employees’ pensions) is expected to grow to around USD 2 billion in the next two to three years and keep on rising as it expects to accumulate surpluses for at least the next ten years. Additionally, in the past five years, Mauritius’ savings from foreign exchange reserves (the result of successful diversification, opening of the economy and securing sustainable export markets) have increased by around 55%, due mainly to a surge in FDI since 2006. Mauritius has in fact attracted more FDI during the period 2006 to 2010 than in the preceding 40 years put together.

These circumstances provide a valuable opportunity to increase returns by taking higher risks on part of the reserves, and constitute strong arguments for establishing a specialised and well-structured investment management organisation such as the SWF.

Summary of Project

This project aims to assist the Government of Mauritius to establish a Sovereign Wealth Fund (SWF) as announced in its budget of November 2010. The technical assistance will help to ensure that the management and governance structures of the SWF meet international best practices, particularly with regards to transparency and ethics.

The immediate beneficiaries will be the Government of Mauritius though the Ministry of Finance and Economic Development alongside the Funds main sponsors; the National Pension Fund (NPF) and the Bank of Mauritius. Ultimately, the country as a whole will benefit through increased economic returns to national investments and improved resilience to economic fluctuations. By strengthening Mauritius' financial position in this way, increased resources will be available to support social spending.

Project Purpose

The purpose of this project is to provide technical assistance to enable the Government of Mauritius to make operational decisions with regard to the management, governance and legal structures for the establishment of a Sovereign Wealth Fund (SWF).

The SWF is expected to enhance Mauritius’s ability to respond effectively to, and withstand crises based on a more diverse and risk-balanced national investment portfolio.

Scope of Work

Expected Activities, to include, but not be limited to:

  • Review of the work already undertaken by the government alongside a desk review of relevant literature on the proposed legal, governance and management structure of the Fund.
  • Stakeholder interviews focusing on the domestic requirements of the proposed SWF, prevailing institutional arrangements, and understanding the level of local knowledge around the function of SWFs.
  • Development of revised proposals based on international best practice.
  • Production of a Report including revised or new framework documents and a draft timeline for the establishment of a SWF.
  • Presentation of the Expert Report findings and recommendations to Stakeholders.
  • Facilitation of stakeholder discussions and formulation of an agreed establishment timeline.
  • Formulation of the terms of reference for SWF senior management roles.
  • Liaising with, and supporting the Ministry of Finance and Economic Development Human Resources Department throughout the recruitment processes.
  • Preparation of handover material for the CEO and other senior management where relevant.

Project Outputs

  • Comprehensive report on the proposed legal, governance and management structure of the Fund. This report will including a review of the work already undertaken by the government, and revised proposals.
  • Draft timeline and delineation of responsibilities for establishing the SWF on the basis of the report recommendations. This will be based on workshop presentations of the report findings and recommendations, followed by stakeholder discussions.
  • SWF Chief Executive Officer (CEO) and other members of the senior management team recruited and in place for the fund to begin operations. The expert will support this process from the formulation of the terms of reference for these roles through to the final recruitment.
  • Implementation Arrangements

The Consultant will be based at The Ministry of Finance and Economic Development for the full term of the project. MOFED have assigned a counterpart Project Manager with which the Consultant will work most closely and report to. The Consultant will also engage in extensive in-country consultations with relevant stakeholders across Government, supported where applicable by MOFED.

The project will be managed by the Technical Cooperation & Strategic Response Group (TCSRG) of the Commonwealth Secretariat, with technical support provided by Economic Affairs Division (EAD).

Monitoring and Evaluation of the project will take place during the course of its implementation. The Consultant will be expected to provide an Inception Report within one month and mid-term Progress Report to his / her designated Project Manager at the Commonwealth Secretariat signed by the Reporting Officer. A final Project Completion Report which combines evidence from all review mechanisms will be completed at the end of the project.

Transfer of Expertise

The Commonwealth Secretariat attaches particular importance to the transfer of expertise and knowledge to counterparts. The Consultant in his/her discussions with the Reporting Officer should draw attention to the need for key staff to be assigned as counterparts at the beginning of the assignment. This should be reported on in the Inception Report. A training programme for key counterpart staff should be produced by the expert and agreed with the Reporting Officer. An update should be provided on this in the first Progress Report.

Experience & Qualifications

Experience

Essential
The Consultant will be an individual, firm or other legally established and registered entity and will have:

  • At least 7 years professional experience in managing Sovereign Wealth Funds,
  • Designing and implementing international development projects;
  • Knowledge of international best practices concerning the appropriate management, governance and legal structures to support the establishment of a SWF.
  • Extensive experience of working at a government / ministry level;
  • Extensive experience of organisational design and institutional development;
  • Proven experience in capacity development / training;

Desirable

  • Experience in working in Pacific island states / other small state jurisdictions would be an advantage;
  • Expertise concerning national investment management would be an advantage;

Educational Qualifications

  • Advanced degree (Masters or equivalent) in International Finance or other relevant subject.

How to apply

Download the Terms of Reference

Solutions Design Lead - Infrastructure SABMiller

The Infrastructure Solution Design Lead will be responsible for delivering high and low level technical solution designs for requirements being delivered across the business. Acting as a bridge between architectural standards and the Solutions Delivery function, you will be instrumental in aligning solutions to SABMiller IS strategy. The Infrastructure Solution Design Lead will be responsible for the identification of technical solutions with a particular focus on efficiency of design, adherence to standards, supportability and cross-solution integration. You will assist in the sourcing of, and liaison with, external suppliers responsible for delivery of solutions and researching IT trends and options to ensure selection of the appropriate technology.

Candidates must be able to demonstrate a breadth of technical experience working at the enterprise level, with a solid working knowledge of storage systems, networking and server infrastructure including virtualisation. A good working knowledge of Microsoft Active Directory, Exchange and DNS is also required. An understanding of load balancing technologies and virtualisation products such as Citrix would also be beneficial. The Infrastructure Solution Design Lead will have a high level of competence in hands-on solution design.

The Solutions Design Lead will focus on the following key areas:

  • Working under the guidance of the Head of Programmes and Projects, act as a focal point for any solution design aspects within SABMiller
  • Be the single point of contact for any questions concerning the technical solutions, maintaining effective communication channels and positive working relationships
  • Deliver end-to-end high level and low level solution designs, supported by appropriate documentation, walkthroughs, hand-offs and ongoing validation through the project lifecycle.
  • Act as the custodian of technical solutions and their performance in relation to service delivery and continuous improvements
  • Ensure the alignment of the solution with the global technical framework and associated IS Strategy
  • Work closely with the Head of Programmes and Projects and Solutions Programme Managers acting as escalation point for appropriate solution design issues
  • Liaising with the IS Business Partners and their teams, supporting estimation and planning processes
  • Maintain a close working relationship with solution design outsourcing partners
  • Provide technical assistance and training for service management team
  • Review and manage any 3rd party supplier performance relating to solutions delivery
  • Work with any contracted Business Analysts to gather and analyse the solutions data and information
  • Together with the Service Delivery team, monitor performance of solutions and ensure solution design is compliant with the agreed SLA’s
  • Build and maintain good working relationships with the IS Business Partners and their teams
  • Identify solution requirements, in line with SABMiller regional and global architecture standards and strategies
  • Carry out technical assurance of supplier-delivered technical solutions, ensuring they are fit for purpose, supportable and aligned with architecture strategies and standards
  • Develop technical designs for solution components retained in-house
  • Drive integration of solution components across multiple suppliers
  • Participate in major incident resolution and MIRs (Major Incident Reports)
  • Identify solution and delivery risks and propose appropriate mitigations
  • Own and maintain physical architecture and supporting documentation
  • Drive assessment of technical, project and support impacts of new business solutions
  • Monitor solution testing progress and initiate corrective action, as appropriate, to ensure that solutions are delivered in accordance with expectations
  • Ensure that comprehensive solution quality, and risk plans for projects of a complex nature are prepared and maintained
  • Monitor performance against plans and control activities of programme and projects resources where relevant
  • Provide direction to the project management team members advising and developing the solutions in collaboration with Solutions Programme Managers where appropriate
  • Work with the IS Business Partner and Functional IS Specialist, to gather information on functional business solutions and translate these into deliverable solutions
  • Develop and maintain an in-depth knowledge of functional business processes and supporting IS systems
  • Be an active and engaged member of the Programme and Project team, regularly attending meetings and establishing effective working relationships across the IS team

Working closely with the other Solutions Programme Managers, Solution Design Leads and other IS teams, analyse demand across the functions and identify areas of commonality and/or conflict from functional business demand requests

The Solutions Design Lead will focus on the following key areas:

· Working under the guidance of the Head of Programmes and Projects, act as a focal point for any solution design aspects within SABMiller

· Be the single point of contact for any questions concerning the technical solutions, maintaining effective communication channels and positive working relationships

· Deliver end-to-end high level and low level solution designs, supported by appropriate documentation, walkthroughs, hand-offs and ongoing validation through the project lifecycle.

· Act as the custodian of technical solutions and their performance in relation to service delivery and continuous improvements

· Ensure the alignment of the solution with the global technical framework and associated IS Strategy

· Work closely with the Head of Programmes and Projects and Solutions Programme Managers acting as escalation point for appropriate solution design issues

· Liaising with the IS Business Partners and their teams, supporting estimation and planning processes

· Maintain a close working relationship with solution design outsourcing partners

· Provide technical assistance and training for service management team

· Review and manage any 3rd party supplier performance relating to solutions delivery

· Work with any contracted Business Analysts to gather and analyse the solutions data and information

· Together with the Service Delivery team, monitor performance of solutions and ensure solution design is compliant with the agreed SLA’s

· Build and maintain good working relationships with the IS Business Partners and their teams

· Identify solution requirements, in line with SABMiller regional and global architecture standards and strategies

· Carry out technical assurance of supplier-delivered technical solutions, ensuring they are fit for purpose, supportable and aligned with architecture strategies and standards

· Develop technical designs for solution components retained in-house

· Drive integration of solution components across multiple suppliers

· Participate in major incident resolution and MIRs (Major Incident Reports)

· Identify solution and delivery risks and propose appropriate mitigations

· Own and maintain physical architecture and supporting documentation

· Drive assessment of technical, project and support impacts of new business solutions

· Monitor solution testing progress and initiate corrective action, as appropriate, to ensure that solutions are delivered in accordance with expectations

· Ensure that comprehensive solution quality, and risk plans for projects of a complex nature are prepared and maintained

· Monitor performance against plans and control activities of programme and projects resources where relevant

· Provide direction to the project management team members advising and developing the solutions in collaboration with Solutions Programme Managers where appropriate

· Work with the IS Business Partner and Functional IS Specialist, to gather information on functional business solutions and translate these into deliverable solutions

· Develop and maintain an in-depth knowledge of functional business processes and supporting IS systems

· Be an active and engaged member of the Programme and Project team, regularly attending meetings and establishing effective working relationships across the IS team

Working closely with the other Solutions Programme Managers, Solution Design Leads and other IS teams, analyse demand across the functions and identify areas of commonality and/or conflict from functional business demand requests

The Infrastructure Solutions Design Lead will work closely with the Application Solutions Design Lead in order to provide end-to-end expertise and ownership of technical solutions.

Desired Skills & Experience

Knowledge and Experience Required

  • IS Technology qualifications essential (ISEB, APM, Six Sigma, Agile, ITIL, TOGAF, etc.)
  • Degree in IS / Technology or appropriate business related subject essential (MSc in Computer Science or MBA or similar with excellent numerical skills)
  • Microsoft, Cisco, VM or Web certifications with demonstrable practical application essential
  • High level of competence in hands-on solutions design, with a breadth of Infrastructure experience across the full project lifecycle
  • Excellent understanding of interfaces between applications and infrastructure and OS
  • Excellent skills in solution architecture
  • Solid understanding of enterprise architecture
  • Requirements elicitation – ability to proactively draw out requirements from stakeholders using a variety of techniques (interviewing, modelling, and surveying)
  • Requirements analysis skills – ability to analyse, categorise, document, validate, and obtain signoff for functional requirements
  • Toolset skills – ability to use tools in place within SABMiller (e.g. Microsoft Office)
  • Analysis – well developed analytical, problem-solving, and decision making skills, leveraging both logic and creativity; strong troubleshooting skills; ability to identify patterns and generate idea

Role Specific Knowledge and Experience:

  • Technical knowledge – excellent IS knowledge of existing IS technology
  • Good working knowledge of Microsoft technologies
  • Essential experience: Server and networking technologies, Active Directory, Microsoft Exchange, DNS.
  • Ability to seamlessly integrate new systems into a complex global environment through change control.
  • Deep understanding of system capabilities, specification and policies
  • Excellent cross-domain problem solving skills
  • Good knowledge of business solutions and potential impacts on the associated business functions
  • Functional knowledge - knowledge of business issues and requirements associated with the business functions of an international company
  • Functional knowledge – knowledge of the business issues and requirements associated with the business functions
  • Experience of managing business relationships in multinational companies across multiple countries

Roles, Skills and Attributes Required

Core Roles, Skills and Attributes:

  • Excellent collaboration skills – ability to work well with others and with multi-disciplinary teams, promoting healthy relationships and building strong team dynamics
  • Excellent leadership skills demonstrated in an IS environment, preferably with an Global cross cultural context or similar
  • Customer orientation – focus on the end users and customer needs; ability to set expectations and meet them with high quality and dependability; ability to understand end user behaviour
  • Results orientation – ability to prioritise work and meet deadlines whilst delivering high quality outcomes
  • Change adoption – ability and willingness to proactively accept and drive change to accomplish positive outcomes
  • Ability to identify, analyse and resolve problems and follow through to completion
  • Ability to build strong relationships with business stakeholders at manager, lead and analyst levels
  • Excellent interpersonal, collaboration and communication skills at all levels

Company Description

Founded in South Africa in 1895, SABMiller has grown to become one of the world’s largest & most respected brewing companies. With operations in over 60 countries, it has more beer brands in the world’s top 50 than any other brewer and it ranks among the top 3 brewers in more than 30 countries. Every minute of every day throughout the world an average of over 46,000 pints of SABMiller beer is consumed. SABMiller manufactures and markets over 150 beer brands. These include such international names as: Peroni Nastro Azzurro, Miller Genuine Draft, Castle Lager and Pilsner Urquell, as well as major regional brands such as: Miller Lite, Carling Black Label, Aguila, Cristal, Pilsener, Atlas, Snow and Tyskie. The SABMiller organisation is passionate about brewing. From local beers steeped in tradition to brands that are recognised around the world, the company’s ambition is always to offer an outstanding product. Its quality is backed by some of the most efficient brewing and distribution operations in the industry – not to mention its long and successful record of market research and brand development in all corners of the world. Its success also lies in the way it conducts its business - with a respect for partners and employees combined with a desire to support & invest in the local community. SABMiller’s history is one of exceptional growth and returns to shareholders. With its global footprint of 71,000 employees, strong portfolio of brands and spread of operations in both mature and developing markets, SABMiller is well placed to continually improve on this growth.

Additional Information

Posted:
March 9, 2012
Type:
Full-time
Experience:
Mid-Senior level
Functions:
Information Technology
Industries:
Food & Beverages
Job ID:
2548647

Coordinator, Marketing Partnerships Canadian Olympic Committee

Be a part of building and servicing a national brand. The Canadian Olympic Committee (COC) is a national, private, not-for-profit organization committed to high-performance sports excellence. We are the largest private supporter of high performance sport in Canada and we are responsible for all aspects of Canada’s involvement in the Olympic Movement, including participation in the Olympic and Pan American Games.


The COC is seeking a dynamic individual to join its Toronto office. Working with the Marketing artnerships team, the Coordinator, Marketing Partnerships will be responsible for all aspects of supporting partner relations including program development support, approvals, client servicing support and administration. Working under the direction of the Manager, Marketing Partnerships, this individual will support our overall marketing strategy, working with other departments: Marketing Partnerships, Brand Marketing, Communications, Digital, Community Relations, Sport and the Canadian Olympic Foundation.

Core Responsibilities and Priorities:

Sponsor Servicing

  • Support the approval process for Partner marks use and activation plans.
  • Liaise with the COC’s Sport group to ensure proper delivery of sponsor benefits and to build programs/activate against Games related programs.
  • Work within the Marketing Partnerships team to establish a detailed service plan that supports and enhances sponsor programs.
  • Supports the marketing partnerships team with brand and commercial rights monitoring, specifically in Canada during Games.
  • Administration support with partner servicing and those partners that service and support our sport department in Ottawa

Brand Marketing

  • Develop and strengthen the Canadian Olympic Team brand and sub-brands with Partners ad in the Canadian Marketplace, specifically within the official outfitter and packaged goods categories.
  • Work closely with the COC’s Brand Marketing team to execute COC programs and events with Partner activations; specifically supporting communication on Partner sponsorship, recognition and internal event engagement.

Communications

  • Keep COC staff informed of all Partner Olympic-related activities.
  • Maintain sponsor contact reports as well as supporting growth of COC and Olympic marketing
    knowledge.
  • Work closely with the Digital/Communications teams to leverage Canadian Olympic Team online and social media opportunities for Partners.
  • Grow technical and professional knowledge of the Sports Marketing industry and the sponsors’, and prospective sponsors’, industries in particular.

Qualifications and Critical Skills

  • University degree or equivalent
  • 3-4 years of proven marketing experience within sponsorship and/or sports marketing.
  • Passionate about sport from grassroots to high performance.
  • Best in class client service experience.
  • Strong verbal and written communications skills.
    Bilingualism (French, English) is an asset.
  • Strong time management skills to meet deadlines and deploy resources in areas that
    have greatest positive impact on results.
  • Self starter and ability to work effectively within a team concept.
  • Strong balance between vision and attention to detail.
  • Ability to establish and maintain excellent working relationships with various internal and external colleagues/stakeholders.
  • Digital/social media familiarity, experience with platforms an asset.
  • Strong computer software expertise required, including Power Point, Word, Excel, Outlook. Microsoft Project expertise is an asset.
  • Ability to prioritize and manage multiple projects in a fast-paced environment

Compensation:

Competitive salary based on experience, excellent benefits package.


Contact:

Please send all cover letters and resumes by April 5, 2012 to applications@olympic.ca citing the position title in the subject line. No telephone calls please. We thank all applicants for their interest; however only those selected for an interview will be contacted.

Company Description

The Canadian Olympic Committee is a national, private, not-for-profit organization committed to sport excellence. It is responsible for all aspects of Canada's involvement in the Olympic Movement, including Canada's participation in the Olympic and Pan American Games and a wide variety of programs that promote the Olympic Movement in Canada through cultural and educational means.

First recognized by the International Olympic Committee in 1907, the COC has evolved into a multi-faceted sport organization providing financial support, services and leadership to the Canadian amateur high performance sport community.

The COC is proud to be a member of the Olympic Family and a promoter of the Olympic Movement.

Pension and Benefits Analyst Labatt Breweries of Canada

Labatt Breweries of Canada is seeking a Rewards Analyst for our Mississauga office.

This role reports directly to the Manager, People and Office Services who is located in Mississauga.

The Purpose of the role:

  • Manage Labatt's pension and group benefit processesand information as well as manage the expats and inpats processes in Labatt Canada
  • Keyresource to all Internal and External clients and managers with regard tobenefit and pension inquiries and responding to internal and external clientson questions/issues.
  • Train and educate the rewards operation team located in Brazil
  • Oversee the execution of Rewards programs (Scholarship Program, Beer Visa)
  • Execute the administration of the Canadian Expatriate program including: Expatriation,In-patriation and Repatriation and Expatriate compensation summaries

As the Rewards Analyst, you will be responsible for:

  • Assisting in the administration of defined benefit and defined contribution pension plansand benefit plans by ensuring accurate records and providing assistance to client groups
  • Managing the monthly benefit premiums remittances
  • Managing Benefit audits with the goal of ensuring 100% compliance and updated proceduralmanuals
  • Responding to customer/client tickets on a daily basis as third escalation pertaining topension and benefits
  • Ensuring compliance and accuracy in the Benefit training files
  • Assisting the Manager, Rewards on various pension and benefits projects
  • Administering and assisting the beer visa implementation and answering inquiries
  • Overseeing the expatriate process (which includes all legal documentation and taxequalization): initiation of hire, transition and movement of the employee andfamily; return of employee and family to/from home/host country as well asmanaging all third party stakeholders
  • Executing the Rewards Programs such as Beer Visa and Scholarship Programs

Desired Skills & Experience

  • University Degree in Business Administration or similar. CHRP candidate an asset
  • Minimum of 2-3 years administrative experience in the field of Canadian Pension Plans (Defined Benefits and Defined Contribution) and Canadian Benefits Plans
  • Excellent communication and presentation skills, with ability toinfluence
  • Excellent analytical skills, and ability to work with numbers are a must
  • A drive to stretch and achieve results
  • Business sense/acumen/business analysis
  • Strong team work skills and orientation
  • The capacity to manage a wide range of multiple priorities
  • The Ability to work in a fast paced and demanding environment
  • Technical knowledge in Excel, PowerPoint and pension and benefitinformation systems

Company Description

Labatt Breweries of Canada has been shaped by more than 160 years of brewing excellence. Throughout the company's history, Labatt has never lost sight of the fact that it is in business to exceed the expectations of its customers. From Newfoundland to British Columbia, 3,200 employees come to work every day dedicated to exactly this objective. In 1847, the company's first brewery produced close to one thousand bottles of beer a year. Today, Labatt is a proud member of AB InBev and makes about 60 local and world-renowned beers available to customers across Canada. Much has changed at Labatt since its founding, but one thing remains the same — our commitment to brewing great beer.

Additional Information

Posted:
March 13, 2012
Type:
Full-time
Experience:
Entry level
Functions:
Human Resources
Industries:
Food & Beverages
Job ID:
2702888

Project Manager - Change Management Deutsche Bank

A Passion to Perform. It’s what drives us. More than a claim, this describes the way we do business. We’re committed to being the best financial services provider in the world, balancing passion with precision to deliver superior solutions for our clients. This is made possible by our people: agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As you’ll discover, our culture supports this. Diverse, international and shaped by a variety of different perspectives, we’re driven by a shared sense of purpose. At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel.

Job Title: Project Manager
Corporate Title: Vice President
Department: Global Markets
Location: London

Overview:
Corporate and Investment Bank (CIB) comprises three businesses: Corporate Finance, Markets and Global Transaction Banking (GTB) and includes regional coverage in the Bank's key growth areas.
The Business Solutions Group (BSG) is a project group within CIB Central Management that delivers market-leading solutions to CIB businesses. BSG consists of senior project and programme managers who are responsible for implementing complex change agendas that address issues common to multiple CIB businesses including business re-engineering, regulatory compliance and smart sourcing. BSG operates a hybrid permanent / contractor model, with staff located in London, Birmingham, New York, Singapore and Hong Kong.

Key Responsibilities:
• You will operate as Project Manager covering a portfolio of change projects overseen by BSG
• Project delivery over portfolio of BSG change projects, covering both core project management and some business analysis
• Partnering across businesses lines and control functions to develop end to end strategies to deliver desired business outcomes
• Functional oversight of contract project managers
• Active participation in developing and maintaining BSG as a front office change center of excellence

You will have:
• Professional qualifications or similar- CFA, qualified accountant, project management, MBA (or relevant international equivalent)
• A proven track record of project management and delivery within the Investment Banking industry
• In depth knowledge of the front to back trade lifecycle and processes associated with financial markets from sales / structuring / pricing, through trading onto back / middle office and associated control functions
• A good understanding of the macro investment banking environment and industry / regulatory initiatives
• An in depth application of project management skills and experience across the entire delivery lifecycle
• Experience of defining, scoping and managing change projects across diverse stakeholder groups
• The ability to initiate projects ensuring appropriate sponsorship, governance, funding and resources are available
• A professional, mature approach to project management
• The confidence and ability to convincingly structure, summarise, present and defend recommendations

You will be:
• An effective leader and motivator who can manage disparate project teams to deliver projects to time and quality standards
• Able to influence key decision makers, peer groups and functions outside direct control
• Able to excel in a structured but complex working environment
• Able to communicate effectively across all levels of the organization including senior business sponsors and key service providers

Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.
Please let us know if you require any adjustments to enable you to apply or attend an interview. If you would like to discuss your requirements, or have any concerns about the application process, please contact your recruiter.


Desired Skills & Experience

You will have:
• Professional qualifications or similar- CFA, qualified accountant, project management, MBA (or relevant international equivalent)
• A proven track record of project management and delivery within the Investment Banking industry
• In depth knowledge of the front to back trade lifecycle and processes associated with financial markets from sales / structuring / pricing, through trading onto back / middle office and associated control functions
• A good understanding of the macro investment banking environment and industry / regulatory initiatives
• An in depth application of project management skills and experience across the entire delivery lifecycle
• Experience of defining, scoping and managing change projects across diverse stakeholder groups
• The ability to initiate projects ensuring appropriate sponsorship, governance, funding and resources are available
• A professional, mature approach to project management
• The confidence and ability to convincingly structure, summarise, present and defend recommendations

Company Description

Deutsche Bank is a leading global investment bank with a strong private clients franchise. Its businesses are mutually reinforcing.

A leader in Germany and Europe, the bank is continuously growing in North America, Asia and key emerging markets.

With more than 100,000 employees in 74 countries (as of December 31, 2010), Deutsche Bank offers unparalleled financial services throughout the world.

Additional Information

Posted:
March 21, 2012
Type:
Full-time
Experience:
Mid-Senior level
Functions:
Finance
Industries:
Financial Services
Compensation:
Competitive Package
Job ID:
2741139

Senior Program Manager - Skype

Job Category: Software Engineering: Program Management
Location: London, GB
Job ID: 789071-77041
Division: Skype

Senior Program Manager - Skype.com - Tallinn/London


About Skype


Skype is software that enables the world's conversations. Millions of individuals and businesses use Skype to make free video and voice calls, send instant messages and share files with other Skype users. Every day, people everywhere also use Skype to make low-cost calls to landlines and mobiles.


Skype.com is visited by millions of users per month to download Skype, learn more about Skype and expand the products and services they are using.


The Business Specific brief


Effective Program Managers must perform several key activities:


Work with a cross functional team of program managers, marketers, engineers, product managers, to maintain and improve Skype.com to increase adoption and engagement

Devise strategy for Skype dot com and support it by providing market insights, competitive analysis, audience opportunity etc

Translate key opportunities into a prioritized backlog of functional and non-functional requirements

Analyze market and competitive data to identify and quantify market opportunities

Lead execution plans for a cross functional team of marketers, engineers and program managers to meet and exceed revenue goals

Track and analyze user behavior to identify highest value segments and opportunities

Understand latest technology advancements and work with engineering in identifying optimal opportunities and solutions

Ensure the maintenance of appropriate, predictable cadence of releases in accordance with the release policy for each product.

Agree on a release plan for each release including clear decision points for scope reduction, risk management and change control processes.

Agree with Quality Assurance and Product Engineering the prioritization of defects to be addressed prior to release

Agree with Site Operations appropriate plans for release to production.

Ensure appropriate coordination with Customer Services to constantly monitor user feedback.

Participate in usability tests by providing requirements and often driving research sessions


To effectively perform these activities, the Program Manager's skill set should include: product strategy and marketing, business planning and business case development, user insight and product usage analytics, functional specification development, use case and story development, technical specification and architecture review, product marketing, and user advocacy.


Key Responsibilities


The Skype Dot Com Program Manager will be responsible for the skype.com website. S/He will be responsible to launch new functionalities and maintain the existing ones, monitor the site's performance and recommend enhancements as necessary.


Product vision and strategy: Work with a cross functional team to derive the strategy and action plans

Product definition: Translate vision and strategy to actionable plans

Product roadmap & requirements management: The Program Manager will be responsible for creating and grooming the product backlog and maintaining a constantly prioritized list of product requirements for inclusion in future releases

Product Delivery: Along with the Engineering and QE teams, the Program Manager is responsible for ensuring the maintenance of appropriate, predictable cadence of releases in accordance with the release policy for each product.

Product Planning: The Program Manager is also responsible for defining and driving the implementation of the complete product plan including: feature and product launches plans, legal & regulatory factors, release plans of record and internal documentation.

Ongoing Product Management: Throughout the life of each release, the Program Manager will continue to monitor and analyze product performance metrics.


Candidate Profile

Pre-requisite Knowledge, Skills and Experience

Expertise/Experience


Extensive product management experience with proven track record managing complex roadmaps and delivering high quality projects on a timely manner.

Demonstrable past results in managing projects from concept to end-of-life

Strong analytical skills and proven data-driven decision making attitude

Commitment to always delivering the most relevant user experiences while growing revenue

Proven business acumen with experience in working with high different teams and partners


Excellent interpersonal, communication and presentation skills

Proven track record for product delivery and demonstrated ability to provide hands-on product management

Entrepreneurial drive and demonstrated ability to excel in a fast pace innovative environment

Experience working with products in a global setting and with a broad international user community

Demonstrated experience with Agile development processes with frequent release cycles

Experience in working with remote teams in a diverse international setting and different time zones

Experience championing new ways of working: assertive, bold and inspiring - both in stretching the team to deliver great services but also in being able to 'sell' new approaches, influence partners and drive high standards of achievement and delivery


Qualifications

Undergraduate degree in computer science, telecommunications, or business (must have)

MBA is a plus

Formal Project Management and Product Management training (ITIL, Prince II, Agile) (preferred)

Company Description

Skype is about breaking down the barriers to communication and we're doing it with technology that is inventive, dependable, easy to use and affordable. We're passionate about impacting the world and even more excited to be part of a new generation of brands that are revolutionising (and disrupting!) the 21st century. Everyday Skype enables 100's of millions of people to be together, even when they're apart.

We're global thinkers with offices in Hong Kong, London, Luxembourg, Moscow, New York, Palo Alto, Prague, Singapore, Stockholm, Tallinn, Tartu and Tokyo. Our wonderful offices are relaxed, funky, innovative and dog friendly - we're more like family around here. A super productive bunch, we are performance driven and dedicated to unleashing wonder!

Additional Information

Posted:
March 21, 2012
Type:
Full-time
Experience:
Not Applicable
Functions:
Information Technology
Industries:
Computer Hardware, Computer Software, Information Technology and Services
Employer Job ID:
789071-77041
Job ID:
2740178

Application Services Manager SABMiller

Job Description

The Application Services Manager is primarily responsible for:

  • The delivery of group and global application services for SABMiller plc
  • Leadership and management of a team of Business Applications Analysts
  • Supporting Business Application Analysts directly and indirectly in the delivery and maintenance of applications services to SABMiller plc
  • Operational management and planning of specific applications services
  • Customer management of HR, Treasury, Finance, Marketing, Group Technical & IS user communities in the delivery of applications services
  • Operational responsibility for application services delivered by 3rd party vendors.

The Applications Services Manager is responsible for the operational support and maintenance of Group & Global Application Services for Group Business Functions within SABMiller plc.

The position requires a solid understanding of the technologies and processes in order to effectively deliver application services, and strong technical skills to facilitate hands on support when required. Excellent soft and interpersonal skills are required to manage both the daily tasks and career development of team members.

The incumbent will proactively work across the SABMiller Group, particularly with IS organisations and business stakeholders to ensure application services meet defined levels of service.

The delivery of group and global application services for SABMiller plc

  • Establish effective relationships with Business Application Owners in the delivery of global business application services
  • Establish effective relationships with Global IS support functions in the delivery of global business services
  • Ensure global applications are supported and maintained to enable the business to operate effectively and efficiently
  • Ensure support of global applications meet agreed business targets
  • Deliver application services based on industry best practice


Leadership and management of a team of Business Applications Analysts

  • Planning, supporting and reviewing strategic team requirements
  • Planning, supporting and reviewing day to day team activity
  • Managing Career Development of team members
  • Conducting employee Performance Reviews (bi-annually)
  • Managing and facilitating team communication, both internally and externally, as required
  • Manage team capability and ensuring this is in line with business strategy
  • Review resource requirements
  • Ensure resourcing meets team demands

Supporting Business Application Analysts directly and indirectly in the delivery and maintenance of applications services to SABMiller plc

  • Supporting Business Analysts in the provision of 2nd and 3rd line support to Plc and Global users
  • Ensuring team and individual processes & procedures are appropriately documented
  • Manage application support queues to ensure performance targets are met as agreed with the business
  • Ensure all application changes are raised through the appropriate Change Authority for approval
  • Ensure application security is in line with business requirements and, where applicable, is SOX compliant

Operational management and planning of specific application services

  • Build strong working relationships with Project & Programme Managers to plan for the delivery of new services into Service Management & Operations
  • Manage transition of new services and developments into Service Management & Operations
  • Working with key stakeholders and solutions delivery to input into long term strategy
  • Working with key stakeholders to deliver minor application enhancements

Customer management of HR, Treasury, Finance, Marketing & IS user communities in the delivery of application services

  • Ensure the service support model is appropriate for specific applications and to the end user community
  • Ensure the application environment is meeting the needs of the users, though analysis of recurring incidents and problem management
  • Ensure any escalations for any customer impacting issues are dealt with appropriately
  • Ensure outsourced resolver groups, including the SABMiller Helpdesk, have adequate information to carry out responsibilities defined in Service Support Guides

Operational responsibility for applications services delivered by 3rd party vendors

  • Liaising 3rd party vendor account managers to ensure the effective delivery of services against agreed Services Levels
  • Planning, reviewing and reporting on operational vendor activity and performance
  • Responsibility for ensuring full value and quality of service from the outsourced and vendor support service contracts


Other Responsibilities

  • The incumbent could be required to provide an escalation point for high severity out of hours Incidents impacting the business

Desired Skills & Experience

Knowledge & Experience Required

  • University Degree educated
  • Experience in working with IT processes, methodologies and best practices
  • Application support experience, preferably in a global IS environment
  • Specialist application knowledge required as required
  • Experience with global outsourced models in a multi-vendor IT sourcing environment
  • Knowledge of application and service management processes and methodologies (ITIL)
  • Experience in managing a team to deliver application services
  • Strong leadership skills
  • Excellent commercial and business awareness


Roles, Skills & Attributes Required

  • Customer centric with great customer relation skills
  • Good organisational and time management skills
  • Excellent written and verbal communication skills; interpersonal and collaborative skills; and the ability to communicate to technical and non-technical audiences
  • High degree of initiative, dependability and ability to work with little, or no, supervision
  • Strong analytical skills and ability to understand complex problems
  • The ability to make key decisions to keep the team focus in line with Group IS strategy and goals
  • The ability to make significant contributions in strategy for global applications environments whilst self-initiating independent achievement
  • High energy levels, a results focussed work ethic & ability to follow through to completion
  • Demonstrates the corporate values: Integrity, Teamwork, Respect, Professionalism
  • Ability to build relationships, influence and be persuasive
  • Ability to follow through to completion, results focused
  • Strong focus on continuous service improvement
  • Motivated by the achievement of long term results

Strong attention to detail

Company Description

Founded in South Africa in 1895, SABMiller has grown to become one of the world’s largest & most respected brewing companies. With operations in over 60 countries, it has more beer brands in the world’s top 50 than any other brewer and it ranks among the top 3 brewers in more than 30 countries. Every minute of every day throughout the world an average of over 46,000 pints of SABMiller beer is consumed. SABMiller manufactures and markets over 150 beer brands. These include such international names as: Peroni Nastro Azzurro, Miller Genuine Draft, Castle Lager and Pilsner Urquell, as well as major regional brands such as: Miller Lite, Carling Black Label, Aguila, Cristal, Pilsener, Atlas, Snow and Tyskie. The SABMiller organisation is passionate about brewing. From local beers steeped in tradition to brands that are recognised around the world, the company’s ambition is always to offer an outstanding product. Its quality is backed by some of the most efficient brewing and distribution operations in the industry – not to mention its long and successful record of market research and brand development in all corners of the world. Its success also lies in the way it conducts its business - with a respect for partners and employees combined with a desire to support & invest in the local community. SABMiller’s history is one of exceptional growth and returns to shareholders. With its global footprint of 71,000 employees, strong portfolio of brands and spread of operations in both mature and developing markets, SABMiller is well placed to continually improve on this growth.

Additional Information

Posted:
March 21, 2012
Type:
Full-time
Experience:
Mid-Senior level
Functions:
Information Technology
Industries:
Food & Beverages
Compensation:
Market leading plus bonus
Job ID:
2740463

SAP Service Design SABMiller

The SAP Service Design Manager is accountable for the Service Model that supports the Global Solution. This is predominately SAP, but will also include non-SAP systems, legacy systems and the services provided by outsourced suppliers.

The role holder is responsible for capturing and implementing all service model organisations, processes, tooling and any other requirements which will ensure the smooth-running of service operations within SABMiller. This will also include the integration of global, regional and local infrastructures and applications with the Global Solution.

Owning the Service Model, the SAP Service Design Manager will work with the global, regional and country based IS teams in the definition and implementation of Service Model processes across SABMiller.

The role will ensure robust, fit-for-purpose service management processes that are operable by the end-state SM&O function. Working closely with the Service Transition Managers and the wider SM&O team, the SAP Service Design Manager will recommend changes and enhancements to the Service Model processes and champion process related changes and enhancements.

Additionally the role is to ensure that the components of the Global Solution are delivered in a way which is cost-effective and meets the requirements of the organisation, including development, delivery, support, hardware and software.

The SAP Service Design Manager will take full accountability for the design and development of a world-class service model for SABMiller globally. Having a deep and extensive knowledge of the service organisation, especially in relation to the SAP environment, the SAP Service Design Manager will be the organisational focal point for all matters relating to service design and implementation.

Key Accountabilities:

  • Accountable for the design, development and maintenance of the SABMiller service model and all associated organisational, processes, tools and software used across the global, regional and country based IS organisations
  • Responsible for design and development of a service model strategy, roadmap and end state design, taking an end-to-end approach to the service processes and implementation
  • Works with and supports the Service Transition Managers to understand and manage the impact of the new or changed services and ensures that sufficient resources are in place to support the service being completed
  • Responsible for the Service model demand management, requirements approvals and change management, resolving any conflicts that may arise
  • Responsible for developing an overall service model and process strategy identifying gaps and developing a transition roadmap for SABMiller to be adopted across the organisation where different parts of the organisation are at different states of maturity
  • Applies appropriate service architecture standards, principles and guidelines which result in a world class service model and processes
  • Conducts regular design reviews and ensures that the service model adheres to industry recognised service standards and meet SABMiller requirements
  • Works closely with the Strategy & Architecture team in the definition of the products, applications and infrastructure used for the delivery of the Global Solution service model
  • Builds and maintains a close working relationship with the regional and country service organisations, defining working processes and interfaces
  • Reworks existing service processes and/or design of new processes to optimise service management framework and processes
  • Continuously improve the effectiveness of service model processes as well as all other associated processes, using the most appropriate solutions available
  • Ensure that the impacts of new service model developments, changes and upgrades are fully assessed, identified and acted upon and that the needs of the business are always fully represented
  • Provides subject matter expertise around development and implementation of all service model processes sources external expertise where required
  • Monitors the quality of any vendor service delivery resources, reporting on any trends, issues and achievements and escalating through Vendor Management where appropriate
  • Manages the resources assigned to a specific Global Solution Service Model release or project, liaising closely with 3rdparty providers and outsourced services where required
  • Manages communications with stakeholders to ensure effective handover of new and changed service model processes and ensure knowledge is retained within SABMiller
  • Accountable for identification of all service model design and development costs together with transition and support costs and input to the SM&O budgets

Desired Skills & Experience

Knowledge and Experience Required

  • Degree educated and technical professional qualifications (desirable)
  • Extensive FMCG (or similar) relevant industry related experience within an Operational Service Delivery organisation
  • The Service Design Manager must have considerable experience of SAP:
    - detailed knowledge of SAP service delivery concepts and techniques
    - strong operational understanding of SAP service processes and components
    - experience of SAP service design for major IS systems in large complex environments
    - broad knowledge of the constituent components of SAP Systems solution
  • Experience of leading service, transitional, support or operational teams
  • Significant experience of managing outsourced service management service providers
  • ITIL qualified with a proven track record in a Service transition role in a large complex and global IS organisation
  • Good knowledge and understanding of IS technology areas (within Service Management and Operations)
  • Experience and understanding of implementation and support of complex SAP and related application environments
  • Ability to write coherent, concise, and readable technical documentation
  • Considerable experience of testing and project management methodologies
  • Good commercial and business awareness
  • Experience of managing relationships with internal business stakeholders
  • Ability to work well in diverse, multinational teams and proven ability to influence others to achieve positive outcomes

Roles, Skills and Attributes Required

  • Demonstrates the corporate values: Integrity, Teamwork, Respect, Professionalism and effectively role models these for the team and across the organisation
  • Demonstrates the ability to lead in a global, matrix / team environment. Demonstrates ability to lead geographically dispersed teams and global IS service suppliers to drive exceptional customer service and high performance
  • Ability to build strong relationships at senior levels in the business both vertically and laterally and to influence and be persuasive at all levels.
  • Exceptional interpersonal, collaboration and communication skills
  • International orientation – prepared to travel internationally, able to work effectively in an international context
  • Strong negotiation skills with the ability to resolve conflicts and problems and follow through to completion
  • Exceptional planning and managing delivery to plan as well as highly developed organising and delegating skills
  • Thrives on challenges and responsibility and has high levels of energy, tenacity and enthusiasm to deliver results through the team
  • Highly developed business and commercial acumen
  • Leads the focus on quality and attention to detail
  • Strong system aptitude / affinity with technology

Competent in the use of Microsoft PowerPoint, Project, Word and Excel

Company Description

Founded in South Africa in 1895, SABMiller has grown to become one of the world’s largest & most respected brewing companies. With operations in over 60 countries, it has more beer brands in the world’s top 50 than any other brewer and it ranks among the top 3 brewers in more than 30 countries. Every minute of every day throughout the world an average of over 46,000 pints of SABMiller beer is consumed. SABMiller manufactures and markets over 150 beer brands. These include such international names as: Peroni Nastro Azzurro, Miller Genuine Draft, Castle Lager and Pilsner Urquell, as well as major regional brands such as: Miller Lite, Carling Black Label, Aguila, Cristal, Pilsener, Atlas, Snow and Tyskie. The SABMiller organisation is passionate about brewing. From local beers steeped in tradition to brands that are recognised around the world, the company’s ambition is always to offer an outstanding product. Its quality is backed by some of the most efficient brewing and distribution operations in the industry – not to mention its long and successful record of market research and brand development in all corners of the world. Its success also lies in the way it conducts its business - with a respect for partners and employees combined with a desire to support & invest in the local community. SABMiller’s history is one of exceptional growth and returns to shareholders. With its global footprint of 71,000 employees, strong portfolio of brands and spread of operations in both mature and developing markets, SABMiller is well placed to continually improve on this growth.

Additional Information

Posted:
March 26, 2012
Type:
Full-time
Experience:
Mid-Senior level
Functions:
Information Technology
Industries:
Food & Beverages
Compensation:
Market leading plus bonus
Job ID:
2759843

Global Service Management Tools Manager SABMiller

The Global Service Management Tools Manager is accountable for ensuring that the Service Management tools used by the SABMiller Service teams in the course of their day to day operations are fully integrated, supported and ‘fit for purpose’.

The role holder will ensure that the tools delivered support the Global SAP and related solution applications, Service Model and provide the level of automation and process simplification required at all levels.

Key to the role will be ensuring that all 3rd party tools and services integrate with SABMiller internal tools and ensuring that all Service Management tools are live in the Global IS environment and satisfy all appropriate Service Management operational criteria, such as 24hour by 7day availability.

The Global Service Management Tools Manager will take full accountability for the delivery of the services provided by the Service Management tools in the support of the Global SAP and related solution applications across SABMiller globally.

Key Accountabilities:

  • Responsible for the day to day operational running and availability of Global Service Management tools across the service management environments within SABMiller (including Regional, Competency Centres and Country’s as well as externally outsourced users)
  • Manages the integration of all outsourced Service Management Tools and ensures that the functionality and availability are consistent with SM&O Service Management requirements
  • Leads the team responsible for administration of Service Management Tools and supporting processes
  • Acts as the ‘sponsor and owner’ to the live Service Management Tools environment, ensuring that transition projects deliver against operational acceptance criteria with associated signoffs
  • Works with the Strategy & Architecture team and provides input to the definition of products, applications, infrastructure and capacity used for the delivery of service management tools
  • Works with the Service Transition Manager (Service Management Tools) and provides input to develop an overall service management tools strategy and roadmap
  • Ensures that the global Service Management tools are working to the agreed SLA’s in support of the Service Management and Operations function including 24 hour by 7 day support
  • Ensure the service management tools remain aligned with wider SABMiller Service Management processes, meeting requirements and the needs of the Regional Service Management and Operations function
  • Works to resolve incident that arise in the provision and support the service management tools acting as the coordination point for cross organisational debate
  • Provides Service Management Tool reporting on all Service Management tools across the IS organisation from both internal and externally provided sources
  • Maintains service level agreements, key performance metrics, and service provider agreements with 3rd party Service Tools provider to monitor and manage services and support
  • Works with project teams to ensure alignment of tools with end-to-end solution and ensure it remains implementable and operable
  • Maintains the release schedule owning the environment, configuration and service Level Management of all Service Management Tools
  • Overall ownership of transitioned Service Management tools into operational use acting as the final sign off for quality and usability
  • Monitors the quality of any outsourced service provider, reporting on any trends, issues and achievements and escalating through Vendor Management where appropriate
  • Check that the tools are delivering to the expectations and establishes a customer feedback process (such as a user group) to gather the customers point of view
  • User the output from customer surveys and user analysis to develop and drive service improvement programmes across all Service Management tools
  • Inputs to and signs off the communications to all key stakeholders on matters affecting the Global Service Management tools.

Accountable for identification of all service management tools run, support and licence costs inputting to the overall SM&O budgets

The Global Service Management Tools Manager will take full accountability for the delivery of the services provided by the Service Management tools in the support of the Global SAP and related solution applications across SABMiller globally.

Key Accountabilities:

· Responsible for the day to day operational running and availability of Global Service Management tools across the service management environments within SABMiller (including Regional, Competency Centres and Country’s as well as externally outsourced users)

· Manages the integration of all outsourced Service Management Tools and ensures that the functionality and availability are consistent with SM&O Service Management requirements

· Leads the team responsible for administration of Service Management Tools and supporting processes

· Acts as the ‘sponsor and owner’ to the live Service Management Tools environment, ensuring that transition projects deliver against operational acceptance criteria with associated signoffs

· Works with the Strategy & Architecture team and provides input to the definition of products, applications, infrastructure and capacity used for the delivery of service management tools

· Works with the Service Transition Manager (Service Management Tools) and provides input to develop an overall service management tools strategy and roadmap

· Ensures that the global Service Management tools are working to the agreed SLA’s in support of the Service Management and Operations function including 24 hour by 7 day support

· Ensure the service management tools remain aligned with wider SABMiller Service Management processes, meeting requirements and the needs of the Regional Service Management and Operations function

· Works to resolve incident that arise in the provision and support the service management tools acting as the coordination point for cross organisational debate

· Provides Service Management Tool reporting on all Service Management tools across the IS organisation from both internal and externally provided sources

· Maintains service level agreements, key performance metrics, and service provider agreements with 3rd party Service Tools provider to monitor and manage services and support

· Works with project teams to ensure alignment of tools with end-to-end solution and ensure it remains implementable and operable

· Maintains the release schedule owning the environment, configuration and service Level Management of all Service Management Tools

· Overall ownership of transitioned Service Management tools into operational use acting as the final sign off for quality and usability

· Monitors the quality of any outsourced service provider, reporting on any trends, issues and achievements and escalating through Vendor Management where appropriate

· Check that the tools are delivering to the expectations and establishes a customer feedback process (such as a user group) to gather the customers point of view

· User the output from customer surveys and user analysis to develop and drive service improvement programmes across all Service Management tools

· Inputs to and signs off the communications to all key stakeholders on matters affecting the Global Service Management tools.

Accountable for identification of all service management tools run, support and licence costs inputting to the overall SM&O budgets

Desired Skills & Experience

Knowledge and Experience Required

  • Degree educated and technical professional qualifications (desirable)
  • Extensive and demonstrable Service Management Tools experience
  • Demonstrable skills in developing and implementing Service Management tools environments at different stages of maturity from inception to close down
  • Extensive experience of service management tools and implementation
  • Experience of leading operational teams in a service management / operational environment
  • Significant experience of managing 3rd party service management service providers
  • Proven track record in a an operational service role in a large complex and global IS organisation
  • ITIL qualified Strong knowledge of IT service management processes and methodologies
  • Good knowledge and understanding of IS technology areas (within projects and operations)
  • Good commercial and business awareness
  • Experience of managing relationships with internal business stakeholders
  • Ability to work well in diverse, multinational teams and proven ability to influence others to achieve positive outcomes

Roles, Skills and Attributes Required

  • Demonstrates the corporate values: Integrity, Teamwork, Respect, Professionalism and effectively role models these for the team and across the organisation
  • Demonstrates the ability to lead in a global, matrix / team environment. Demonstrates ability to lead geographically dispersed teams and global IS service suppliers to drive exceptional customer service and high performance
  • Ability to build strong relationships at senior levels in the business both vertically and laterally and to influence and be persuasive at all levels.
  • Exceptional interpersonal, collaboration and communication skills
  • International orientation – prepared to travel internationally, able to work effectively in an international context
  • Strong negotiation skills with the ability to resolve conflicts and problems and follow through to completion
  • Exceptional planning and managing delivery to plan as well as highly developed organising and delegating skills
  • Thrives on challenges and responsibility and has high levels of energy, tenacity and enthusiasm to deliver results through the team
  • Highly developed business and commercial acumen
  • Leads the focus on quality and attention to detail
  • Strong system aptitude / affinity with technology
  • Competent in the use of Microsoft PowerPoint, Project, Word and Excel
  • Good command of written/verbal business English (& additional location language requirements)

Company Description

Founded in South Africa in 1895, SABMiller has grown to become one of the world’s largest & most respected brewing companies. With operations in over 60 countries, it has more beer brands in the world’s top 50 than any other brewer and it ranks among the top 3 brewers in more than 30 countries. Every minute of every day throughout the world an average of over 46,000 pints of SABMiller beer is consumed. SABMiller manufactures and markets over 150 beer brands. These include such international names as: Peroni Nastro Azzurro, Miller Genuine Draft, Castle Lager and Pilsner Urquell, as well as major regional brands such as: Miller Lite, Carling Black Label, Aguila, Cristal, Pilsener, Atlas, Snow and Tyskie. The SABMiller organisation is passionate about brewing. From local beers steeped in tradition to brands that are recognised around the world, the company’s ambition is always to offer an outstanding product. Its quality is backed by some of the most efficient brewing and distribution operations in the industry – not to mention its long and successful record of market research and brand development in all corners of the world. Its success also lies in the way it conducts its business - with a respect for partners and employees combined with a desire to support & invest in the local community. SABMiller’s history is one of exceptional growth and returns to shareholders. With its global footprint of 71,000 employees, strong portfolio of brands and spread of operations in both mature and developing markets, SABMiller is well placed to continually improve on this growth.

Additional Information

Posted:
March 5, 2012
Type:
Full-time
Experience:
Mid-Senior level
Functions:
Information Technology
Industries:
Food & Beverages
Compensation:
Market leading plus bonus
Job ID:
2659011

Communications Manager - Google

This position is based in London, UK.

The area: Communications

It's our job to help inform and educate users, advertisers, partners and opinion leaders about the benefits of Google's products, our distinctive company culture/values, and our approach to the big public policy issues of the day. We are looking for quick-witted, entrepreneurial and intellectually curious people to join the team. To succeed here, you'll need to be able to combine creativity with the organizational skills to manage numerous different projects to tight deadlines simultaneously, as well as enjoy pitching to all kinds of journalists, bloggers and commentators (we find it hard too!). Things happen quickly at Google, and to get stuff done here you need to be an enthusiastic team player - a self-starter who can work cross-functionally and isn't frightened to take risks or try out new ways of doing things.

The role: Communications Manager

As a member of the Global Communications & Public Affairs team, you will work cross-functionally to help communicate with journalists and other thought leaders; devise specific communications materials and campaigns based on understanding of journalists' interests; engage in face-to-face meetings with commentators and other opinion formers; develop print and web-based material supporting these campaigns; and counter misinformation that might interfere with our business and ability to serve our users. We're looking for great communicators who can understand complex issues and explain them in person and also via well written, simple blog posts, FAQs, video scripts and more.

Responsibilities:
  • Manage all communications activities for Google in the UK, including management of the UK PR team, and a PR agency to help support day-to-day inquiries, special projects, and events.
  • Represent Google as a company spokesperson for a wide variety of media and blogger inquiries.
  • Collaborate with Google engineering, product, sales, and marketing teams to create compelling communications strategies that illustrate the functionality and key benefits of our consumer and advertising products.
  • Develop close, productive relationships with journalists, bloggers, product reviewers and our key partners in the UK.
  • Develop written materials, including story pitches, messaging guidelines, press releases, Q&As, presentations and speeches. Train and provide advice to company officials for press conferences, media interviews and trade presentations. Minimum Qualifications:
    • BA/BS degree. In lieu of degree, relevant skills or equivalent experience.
    • Experience in managing teams. Preferred Qualifications:
      • Professional experience in fast-paced business, media or non-profit environment in the UK.
      • Excellent writing and verbal communication skills.
      • Ability to think, plan and execute on multiple projects simultaneously in an organized fashion.
      • Demonstrated ability to work calmly and maintain good judgment in fast-paced, high-stress environments.
      • Ability to work with colleagues in different countries and understand cultural differences.

Company Description

Google is not a conventional company, and we don't intend to become one. True, we share attributes with the world's most successful organizations - a focus on innovation and smart business practices comes to mind - but even as we continue to grow, we're committed to retaining a small-company feel. At Google, we know that every employee has something important to say, and that every employee is integral to our success. We provide individually-tailored compensation packages that can be comprised of competitive salary, bonus, and equity components, along with the opportunity to earn further financial bonuses and rewards. Googlers thrive in small, focused teams and high-energy environments, believe in the ability of technology to change the world, and are as passionate about their lives as they are about their work.

Additional Information

Posted:
March 12, 2012
Type:
Full-time
Experience:
Not Applicable
Functions:
Public Relations, Marketing
Industries:
Information Services, Internet
Job ID:
2694506

PR Manager, iTunes ,EMEIA Apple

PR Manager, iTunes, EMEIA

REPORTS TO: Director of Public Relations, iTunes, EMEIA

JOB PURPOSE

• PR figurehead for iTunes in UK,Europe, Middle East, India and Africa
• Development and implementation of a focused PR strategy to proactively communicate the agreed Apple messages to targeted media with the view of widening and increasing coverage in key media

KEY ACCOUNTABILITIES

1. Content Launch & Momentum
• To devise, implement locally and roll out in appropriate territories content launch plans utilising the resources available to maximum effect
• Plans to include: PR ownership of iTunes Europe live events including iTunes Festival, organisation of briefings with key press, organisation of press tours, selection of Hit Lists for special events and identifying individual PR opportunities, helping local PR managers achieve strong iTunes coverage
• To plan, develop and roll out launch and momentum campaigns spanning music, film, TV and books

2. Media Relations
• To build and maintain relationships with key media resulting in maximum opportunity for coverage
• To act as the key Apple contact to the media on subjects and issues relating to iTunes
• To Identify and escalate potential public issues that may impact the organisation and diffuse rumours and resolve conflicting messages

3. Press Event Management
To budget for, plan and implement agreed press events and tours that support iTunes launches, strategy and agreed local initiatives

4. iTunes support
To provide PR advice, support and resource for iTunes stake holders in music, film, TV and book teams

5. Reporting
• To provide information as and when requested on iTunes PR related information
• To produce a bi-weekly report of activities, keep the wiki up to date of coverage and alert all re issues as and when required
• To distribute key PR news to local and European team as and when relevant


KEY COMPETENCIES
Role requires higher educational background preferable in business but also in technical discipline, or MBA plus substantial experience in PR functions, preferably in consumer industry. This might include roles in PR agencies, corporate PR departments or as a journalist. Liaising at the highest level of management is required. Experience of working for a global US organisation is preferable. High level of people management skills. Strong knowledge of PR, existing knowledge of the media landscape required, good customer presence, presentation and interpersonal skills are all requirements of the role. Driven individual, highly motivated. Experience of multi-country PR would be great. Travel a necessity.

KEY RELATIONSHIPS
• Director Public Relations,iTunes, EMEIA
• iTunes Europe
• EMEIA Product Marketing
• Country PR managers and EMEIA product PR heads
• Journalists

KEY PERFORMANCE INDICATORS
• Quality targeted coverage
• Increase of Apple's visibility: new media, higher frequency and size of articles
• Systematic coverage within key media for any new launch
• Increase of visibility for specific segment

Additional Information

Posted:
March 15, 2012
Type:
Full-time
Experience:
Mid-Senior level
Functions:
Public Relations
Industries:
Music
Employer Job ID:
PR Manager iTunes
Job ID:
2702538

PR Manager x2 Siemens

PR Manager - IC
12 months FTC - Camberley, Surrey

PR Manager - Industry
Manchester

Mission/Goals
To champion and protect Siemens' brand and reputation in the UK by developing and leading the delivery and implementation of an effective Media Relations and External Communications strategy with a particular focus on the Industry sector.

Responsible for managing Media Relations and contributing to Government Affairs activities for the relevant sector, working as part of a dedicated Corporate Communications team. Reports to the Head of External Relations but collaborates closely with and takes sector guidance from the Industry communications head. Works with these and sector management teams to develop and agree appropriate PR and GA plans. Responsible for the delivery of activities in line with agreed sector/divisional PR plans as well as a share of corporate press office work. Responsible for selection, management and performance measurement of PR agencies and other suppliers; a key member of the UK Communications department.


What are my responsibilities?

External Communications - working on proactive campaigns or reactive issue handling for the Industry Sector
• Drive best practice media relations and increase positive media coverage in support of the overall strategic vision. This will involve developing close working relationships with colleagues and external stakeholders, including peers at key customers.
• Build and develop relationships with journalists in the national, broadcast, online, regional and trade media across specific sectors, including news, features, manufacturing, environment, process and engineering.
• Help protect Siemens' reputation by ensuring any negative or critical stories relating to Industry Sector are balanced with a Siemens comment and support Siemens' crisis communications and business continuity procedures.
• Assist in the media training of key Industry Sector spokespeople. Collaborate with colleagues to contribute to Corporate PR campaigns covering agreed topics such as UK Credentials, Environmental thought-leadership, Innovation, Skills, that help position Siemens as a valuable contributor in the UK.
• Be willing to be on call as part of a specific team of media relations experts who are available to handle media calls out of hours as part of a 24/7 response service. Escalating issues as appropriate. Willingness to travel as part of this role.
• Give support to update the Siemens Internet and intranet with news generated by the company.

External Communications - working on Industry Sector trade press
• Working together with the Head of Industry Communications to brief and manage the incumbant PR agency McCann's to create and deliver agreed campaigns for Industry Sector businesses. Ensure that targets are met, campaigns effective and budgets optimised.

Thought Leadership & Government Affairs support
• Develop leadership themes and help with messaging for senior managers and spokespeople within the Industry Sector. Help to co-ordinate the UK Government Affairs activity for Juergen Maier MD Industry Sector and other senior Industry Sector executives. Supporting with messages and briefing notes. Co-ordinating with UK and Global Corporate CC and GA teams.
• Network with global and NW Europe cluster colleagues to better understand the company and provide input from UK experience.


Desired Skills & Experience

What do I need to qualify for this job?

1. Experience gained within a press office function and with a PR agency or in journalism; Some Government Affairs experience preferable. Degree and/or other relevant qualification (eg: NCTJ) preferable.
2. Excellent writing skills and attention to detail, News sense - the ability to spot a Siemens story and sell it in to national, broadcast, online, trade and regional media; time management skills and ability to prioritise workloads and work in a fast-paced news environment.
3. Ability to project own ideas and vision clearly and secure 'buy-in' among senior managers; Experience handling sensitive issues and crisis communications.
4. People-skills needed to collaborate with sector specialists covering a broad range of business areas; Ability to interact and develop professional relationships.
5. Strong Microsoft Office skills
6. Experience of strategic communications and campaign planning.
7. A strategic, creative and lateral thinker
8. Proven knowledge of evaluation techniques.
9. Good knowledge of and contacts in UK media and government.
10. A self-starter who can work proactively, prioritise and work on projects simultaneously.
11. Ability to motivate and manage people and agencies.
12. Strong written and verbal communications skills.

For more details and to APPLY for this role please visit www.siemens.co.uk /careers and search under job requisition number 99694 (PR Manager Industry) or 99692 (PR Manager IC).

Company Description

Siemens AG (Berlin and Munich) is a global powerhouse in electronics and electrical engineering, operating in the industry, energy and healthcare sectors.
The company has around 430,000 employees (in continuing operations) working to develop and manufacture products, design and install complex systems and projects, and tailor a wide range of solutions for individual requirements.
For over 160 years, Siemens has stood for technical achievements, innovation, quality, reliability and internationality.

Additional Information

Posted:
March 5, 2012
Type:
Full-time
Experience:
Mid-Senior level
Functions:
Public Relations
Industries:
Mechanical or Industrial Engineering
Job ID:
2660792

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