Monday, October 24, 2016

CUSTOMER SERVICE REPRESENTIVE

Sandvik in Wuxiis seeking for a
Customer Service Representative (10 months contract)
Sandvik Hyperion is a global, full-line provider of innovative cemented carbide, diamond and cubic boron nitride solutions. We enable our customers to improve business performance with effective and wear-resistant tools, applications and components in hard and super-hard materials.
Sandvik Hyperion offers product solutions, unique services and application development expertise to support our customers' competitive needs. Our advanced production and R&D capabilities located in the Americas, Asia and Europe provide for a truly global and fully integrated manufacturing process. Our global extension enables us to provide you with local support.
The position would directly report to SalesManager, Greater China, below please refer to the job description:
Job Purpose:
To ensure delivery of excellent customer service through prompt and accurate processing of orders, communication, and coordination with other departments to resolve inquiries and promote customer loyalty. To support sales unit from enquiry to offer to order, then to the tracking of logistics and cash receipts and to reach the sales target. Supervise Customer Service members to carry out duties in quality standards.
Key performance areas:
· Act as first point of customer contact through, but not limited to phone calls, emails, mailings, fax and face to face for general inquiries such as order intake, pricing, products, scheduling, etc.
· Co-ordinate collection of offer information and deliver customer quotations to external salesperson.
· Immediately enter all customer orders into ERP and confirm orders to customers with terms, pricing and accurate delivery schedules.
· Set up new items and customers in ERP.
· Collaborate with marketing, sales, PUs/BUs to facilitate the process from customer order to ship of products, keeping the customer updated on their individual order.
· Ensure that allocated product is shipped with no credit risks.
· Maintain accurate shipping/logistics details on all orders and continually update customers as needed.
· Maintain accurate customer record including price lists, files and agreement.
· Maintain invoicing routines, consignments, reconciliations and be a part of the collections process.
· Accept and document all returns/claims and follow up with the customer as needed.
· Document all issues in the CRM.
· Obtain and evaluate all relevant information to process and resolve customer inquiries and complaints.
· Collaborate with sales, product specialist, marketing managers, sales managers and manufacturing to improve sales forecasts, availability and to ensure on-time shipments via scheduling, prioritization of processes, etc.
· Interface with freight couriers, freight forwarders and I/E declaration agency.
Your profile:
· Strong team spirit with the ability to navigate a complex organization and execute across multiple functions to achieve positive results.
· Self-starter highly motivated with excellent business-wide communication skills.
· Experience on I/E customs clearance and on supervision of clearance agent.
· Experience with customer order entry of industrial business to business products.
· Proven professionalism with the ability to use discretion and sound business judgment.
· Proficiency in M3, Microsoft Word, Excel, Power Point and Internet required.
· Able to learn Customer Service software applications.
· High attention to detail required.
· Ability to work in a fast-paced environment.
· Good planning and organization skill required.
· Ability to work flexible schedule / extended hours and occasional overtime and business trips.
As a person you are proactive, self-motivated and one with lot of initiative, courage and integrity and a business minded, result oriented attitude. You also have strong communication skills and can work in an English environment.
Contact information:
Read more about Sandvik and apply athttp://www.home.sandvik/en/careers, Job ID: 347396, or contact recruiter directly for any query via cardia.gong@sandvik.com.
Deadline: 31 Oct
Job-ID: 347396

IT SERVICE ARCHITECT – DATA CENTER

TECHNICAL CHALLENGER & TRUE NETWORKER?
WE VALUE THAT IN YOU
Working in a constantly changing environment, with representation in more than 130 countries and across all time zones, calls for a team of open-minded and business-driven people with good technical understanding. Systems administrators and developers, as well as project managers and communicators, all with different backgrounds and experience, make up our team today.
Core Services is now looking for an IT Service Architect for a position that provides opportunities to design services that are fit-for-purpose to give our business areas relevant services for their business operations. You will also be part of, and influence, the journey of moving Sandvik IT to the next generation of data center services, including, for example, the growth of cloud and software defined services.
Job Summary
As an IT Service Architect for Data Center services you are responsible for the design of relevant services that fit the Service Strategy. You ensure that data center services match Sandvik's internal customer requirements and are aligned with the overall architecture framework, IT principles and policies. The position includes identifying which solutions, processes and competencies are necessary to provide the service, as well as maintaining and improving the services in accordance with IT architectural guidelines and constraints. You may also be involved in other assignments, for example supporting application development projects with architectural designs matters.
Additional responsibilities include coordination of the team of architects and assignments to ensure progress on assignments and taking part in the Service Design and Service Transition processes. Furthermore, you collaborate with the service owner and other stakeholders in calculating total cost of ownership for the service, and you also identify and describe cost drivers for specific services.
Travel willbe needed to some extent.
Your profile
We are looking for someone with a Bachelor's in IT or equivalent knowledge gained through experience. You have more than five years’ experience as a solution architect in bid teams, building IT solutions as a service: including writing service descriptions, calculating TCO and defining meaningful SLOs and KPIs. You are a certified IT architect with vast experience from working in a process-oriented organization. Experience from service delivery in a global outsourced environment is advantageous, as is experience with data center services, IT Service Management (ITSM), ITIL, service reporting and outlining business cases. It is also preferred that you have experience from translating customer requirements into solutions and have knowledge from business systems continuity planning. As we operate in a global setting, you need to be fluent in English.
We recognize and value your passion and personality; characterized by your commitment to perform and deliver on tight deadlines, always striving forward and taking the initiative. You are punctual, with an independent working style and great networking and communication skills. Since you will be facing an extensive variety of challenges, you must also be able to identify the wider implications of any given issue.
We are a company with an open-minded culture, actively working to create a workplace that is characterized by diversity and inclusion.
Contact information
For further information about this position, please contact:
Gun Selldén, recruiting manager, +46 (0)8 793 05 53
Union contacts - Sweden
Urban Höög, Unionen, +46 (0)26 261 713
Anna-Karin Wedin, Akademikerföreningen, +46 (0)26 262 780
Peter Olsson-Andrée, Ledarna, +46 (0)26 261 984
Send your application no later than November 3, 2016.Read more about Sandvik and apply at home.sandvik/career. Job ID: 345004.
For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444.
Recruitment Specialist
Renée Nordström
Sandvik is a high-tech and global engineering group offering advanced products and services that enhance customer productivity, profitability and safety. We hold world-leading positions in selected areas – tools for metal cutting, equipment and tools for the mining and construction industries, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems. In 2015, the Group had about 46,000 employees and sales of about 91 billion SEK in more than 150 countries.
Deadline: 3 Nov
Job-ID: 345004

IT SERVICE DESK SUPPORT

Sandvik in Xinzhuang Shanghaiis seeking for a
IT Service Desk Support - Japanese
Sandvik is a global industrial group with advanced products and world-leading positions in selected areas – tools for metal cutting, machinery and tools for rock excavation, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems.
The position would directly report to Service Desk Coordinator, below please refer to the job description:
Job Purpose
To be the first point of contact for our customers and provide IT support and service for customers and users of the Sandvik IT environment.
Key performance areas:
  • Focus on customer satisfaction (Keep open communication), keep working on customer service improvement
  • Work according to established processes and instructions (Align ITIL Process)
  • Provide first-line support by Japanese, Chinese and English, including:
    • Investigation and diagnosis through phone, remote support and mail
    • Log all calls and emails in the incident handling system with proper categorization and prioritization
    • Support users in the use of computer equipment and internal systems by providing necessary training and advice
    • Resolving incidents/requests
    • Maintain a high degree of customer service for all support queries and adhere to all Service Level Agreements (in agreed timescales)
    • Escalate more complex problems to the relevant 2nd/3rd line groups
    • Share knowledge and experience with colleagues globally, providing assistance on technical issues
    • User Account & Authority Management Services
  • Monitoring the ticket status – 1st level of service audit role
Your profile:
  • Hardworking, self-motivated and able to work under pressure
  • Positive attitude on customer services
  • Good Japanese with both written and verbal communication is required
  • Average English reading and writing
  • Relevant daily business process skills (reporting, and documentation)
  • Call center / customer service center work experienced as preferred, with IT support experience is perfect.
  • Shift work time on premise in house support
  • Minimum 1-2 year College or Bachelor degree
  • ITIL certificate is preferred.
As a person you are proactive, self-motivated and one with lot of initiative, courage and integrity and a business minded, result oriented attitude. You also have strong communication skills and can work in an English environment.
Contact information:
Read more about Sandvik and apply at www.sandvik.com/career, Job ID: 346961, or contact recruiter directly for any query via hanna.huang@sandvik.com.
Sandvik is a global industrial group with advanced products and world-leading positions in selected areas The Sandvik Group conducts operations within five business areas - Sandvik Mining, Sandvik Machining Solutions, Sandvik Materials Technology, Sandvik Construction and Sandvik Venture. In 2012 the Group had about 50,000 employees and representation in 130 countries, with annual sales of more than 99,000 MSEK.
Deadline: 16 Dec
Job-ID: 346961

EXECUTIVE- ADMINISTRATION & OPERATIONS

About Sandvik Group
Sandvik is a high-technology, engineering group with advanced products and world-leading positions within selected areas. Worldwide business activities are conducted through representation in more than 130 countries. Sandvik’s operations are based on unique expertise in materials technology and extensive insight into customer processes. This combination has provided world-leading positions in selected areas - tools for metal cutting, equipment and tools for the mining and construction industries, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems.
Sandvik Group URL: www.sandvik.com
At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. While discussing the best opportunity for you today, we are already thinking ahead to the best opportunity for you tomorrow. So now we challenge you: Think one step further, and then take it!
Sandvik Mining & Rock Technology in Hyderabad, is looking for a
Executive Administrations & Operations
Sandvik Mining and Rock Technology is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.
Scope:
To be responsible for managing the entire office administration/facility in line with the prevailing business practice by adherence to Sandvik Policy
Key performance areas:
  • Ensure all employees are provided with a safe and healthy working condition.
  • Looking after the entire administration of Hyderabad Office.
  • Looking after the car booking and hotel booking of Hyderabad office and other sites.
  • Looking after the external bookings and FRO related matter if any.
  • Facilitating and co-ordination of joining formalities for the new employees.
  • Implementation/monitoring of statutory norms and documentation/agreements of office and other sites for numerous jobs in liaison with Legal, HR/IR Departments and external customer like Government Institutions and Third Party.
  • Looking after the movement of inward and outward material from Hyderabad Office.
  • Monitoring and maintaining the capital and IT assets at Hyderabad office.
  • Co-ordination with the existing supplier for various services. Identifying and developing proper supplier for procurement by maintaining proper purchase procedures also monitoring and creation of PR and in turn generation of PO in co-ordination with concerned department.
  • Co-ordination with Security and Housekeeping on day to day basis.
  • Entering proper records in the system for creation of GRN, processing the bills and facilitating the payment of the supplier on time.
  • Adherence to Cost savings in accordance with budget for office and sites.
  • Provide support to all the nearby sites.
  • Compilation of various reports, business reports, manpower and site related matters.
  • Monitoring of Cost based on budget.
Competencies Required:
- Leading teams and managing change
- Results focus, drive and persistence
- Building trust, openness and living company values
- Analytical thinking and problem-solving skills
- Proactive communication and influencing skills
- Planning and execution skills
- Systematic & process oriented approach.
- Project management and self-organizing skills
Your profile
  • Graduate /Master Degree. Computer background will be an added advantage.
  • At least having 7 years on job experience in similar role
Relationships
Reports to: Deputy Manager - Operations & Administration, Sandvik Mining & Rock Technology
Benefits
Sandvik offers a competitive total compensation package including comprehensive benefits. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.
How to apply
You may upload your updated profile in PeopleSoft through your ESS login, no later than October 24, 2016
Or
Please send your application by registering on our site www.sandvik.com/careerand uploading your CV against JO No. 347555 before October 24, 2016.
Deadline: 24 Oct
Job-ID: 347555

TOOL DESIGNER ROUND TOOLS

Die Precorp Deutschland, ZN der Sandvik Tooling Deutschland GmbH mit Sitz in Delmenhorst sucht zum nächstmöglichen Zeitpunkt eine/n
Tool Designer Round Tools (w/m)
Ihre Aufgaben:
  • Erstellen von Angebots-, Produktions- und Kundenzeichnungen
  • Kalkulieren von Angeboten für Neuwerkzeuge
  • Erstellen und Prüfen von Arbeitsplänen
  • Materialbestellungen und Materialprüfung
  • Werkzeugvermessungen
Ihr Profil:
  • Abgeschlossene Berufsausbildung zum technischen Zeichner, Maschinenbautechniker (Fachrichtung Konstruktionstechnik) oder vergleichbarer Ausbildungshintergrund
  • Erfahrungen in Autocad (2004 – 2016) und SolidWorks (2012 – 2016)
  • Sehr gute Anwenderkenntnisse in Microsoft Office-Tools (Word, Excel, Power Point)
  • Offenes und kommunikatives Auftreten
  • Sichere Deutsch- und Englischsprachkenntnisse
  • Verantwortungsbewusstsein
  • Teamfähig
Eintrittsdatum:Frühestmöglich
Ansprechpartner:
  • Pia Eckenbrecht, HR Services (für Fragen zur Bewerbung): +49 211 5027 400
Kennziffer: 347254
Wie bewerbe ich mich?
Bitte bewerben Sie sich über unser Online-Tool (siehe Button „jetzt bewerben“)
Precorp ist ein Unternehmen welches spezialisiert ist auf die Herstellung und Anwendung von benutzerdefinierten VHM (Vollhartmetall) und PKD (polykristallinen Diamant) Rundwerkzeugen. Die Kombination unserer einzigartigen Technologie mit der Erfahrung macht uns zu einem führenden Unternehmen in der weiterentwickelten Materialbearbeitung. Precorp hat eine lange Historie um schwere Herausforderungen zu lösen. In enger Zusammenarbeit mit dem Kunden werden für spezielle technische Anwendungen Lösungen entwickelt und generiert. Precorp Deutschland ist spezialisiert zum nachschärfen der speziellen VHM und PKD Werkzeuge und für die Entwicklung von VHM Werkzeuge für unsere europäischen Kunden. Mit dem Response Center bei Precorp Deutschland unterstützt das Unternehmen die Weiterentwicklung der Produkte und Anwendungen zur Zufriedenstellung der Kunden.
Deadline: 13 Nov
Job-ID: 347254

SERVICE CENTERS CONSTRUCTION MANAGER

Sandvik Mining&Rock Technology seeks for
Service Centers Construction Manager
The Role
Manage a timely and within budget completion of the Pre-Study and Implementation of the service centers projects for repairs and rebuilds of mining equipment in a number of areas across Russia and CIS according to Sandvik Mining standards, Project Model and Guidelines with a high focus on Environment Health and Safety. This includes the Pre-Study -in which the scope and type of ownership needs to be evaluated-, the preparation of the investment approval to management and the execution of the project, i.e. the overall coordination of scope, business requirements and project deliverables as well as the Design and Construction coordination with the consultants and contractors engaged in the projects.
.Key Performance Areas
  • Coordinate the Pre-Study and prepare the package required for the investment approval by the management.
  • Coordination of scope, business requirements and project deliverables with the management.
  • Design and Construction coordination with the consultants and contractors engaged in the projects
  • Define and secure the conformance of the detailed governance model for the project
  • On time and within budget delivery of the project, as per the project specifications (quality).
  • Manage and secure the timely delivery and quality of the design input from the management.
  • Represent Sandvik Mining towards all external parties involved in the project in cooperation with the relevant procurement expertise. Take the lead in the Project, call for, chair and document all meetings, follow up on agreed actions with all parties.
  • Monthly Project Reporting to the management. - Organize, chair and document meetings with management and follow up on agreed actions.
  • Ensure that the appropriate Project Management methodology and processes are in place in accordance to the Sandvik Mining Project Model.
  • Develop a detailed Project Specification based on the investment approval and detailed stakeholder input, including project organization and time schedule for the project, and secure the management approval before project execution.
  • Identify and document project risks in a Risk Register. Secure continuous risk mitigation actions throughout the Project Execution and reporting of risks and risk mitigation actions to the PSG.
  • Ensure appropriate resource planning and reporting of resource constrains to the management.
  • Responsibility for coordination of inspections and acceptance tests.
  • Plan for and coordinate the transition of current business operations from old location(s) to the new facility
  • Plan for and coordinate the ramp up of business operations on the new site and close the existing site(s)
  • Maintain accuracy and currency of project documentation and schedules. Document control and Database Management.
  • Project closure (including appropriate final documentation) and hand over to local Sandvik Mining organization.
Your Profile
  • Technical University degree and at least 3 to 5 years of Project Management experience in a large international company
  • (International) experience in Project Management with a structured approach of projects, project experience in Russia is a merit.
  • Experience and high focus on current EHS practices and legislation.
  • Result oriented and open minded with the ability to motivate and coordinate people within a large and complex global organization.
  • Good technical skills and experience in facility development projects.
  • Good experience with controlling budget and planning.
  • Good organizational and reporting skills.
  • Good knowledge of construction law and knowledge of local construction law is qualifying.
  • Good understanding of the permitting and land acquisition process in Russia is qualifying.
  • Good understanding of the cultures in different regions.
  • Good communication skills both written and verbal.
  • Fluency in English and Russian is a strong plus
  • Readiness for business-trips
We offer
  • Competitive salary + annual bonus
  • Mobile
  • Medical and life insurance
  • Lunch compensation
  • Pension programs for employees
  • Career opportunities and systematic trainings
Contact information
For further information please contact Sandvik HR Services by phone 8 800 500 02 38.
How to apply
To apply, please click on the ‘Apply Now’ button, or access the Sandvik websitehttp://www.sandvik.com/en/careers/sandvik-career/peoplesoft-rus/
Applications close: October, 31 2016
Job Reference No. 347093
Sandvik Group
Sandvik is a global industrial group with advanced products and world-leading positions in selected areas – tools for metal cutting, equipment and tools for the mining and construction industries, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems. In 2014 the Group had about 47,318 employees and representation in 130 countries, with annual sales of about 88,821 MSEK.
Deadline: 31 Oct
Job-ID: 347093

PARTS, SALES, AND SERVICE REPRESENTATIVE

Sandvik Mining & Rock Technology is looking for a
Parts, Sales, and Service Representative
You know the ins and outs of Exploration/Surface drilling and you know your market. With the technical insight to perceive what your customer needs, you are a confident and enthusiastic salesperson. You’re a team player, live and promote a culture of safety, and you thrive under pressure. Come explore a great Parts, Sales, and Service Representative opportunity with Sandvik Mining & Rock Technology!
Sandvik Mining and Rock Technology is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.
Key performance areas
As the Part, Sales, and Service Representative Specialist, you will represent the product line throughout the United States, through managing and supporting all direct businessand customers in regard to after-market sales and service, and exploring new business opportunities. This role is product support focused and concentrates on providing guidance and advice on the implementation of support strategies for the product range to our direct businessesand end customers in the Sales Area, to help ensure the growth of our after-market business. This role is responsible for the Southeastern United States, covering Georgia, Florida, Tennessee, Louisiana, Arkansas, and Mississippi.
The Parts, Sales, and Service Representative will:
  • Proactively work with Account Manager and local CustomerService Manager to schedule annual training seminars
  • Work closely with the CustomerAccount Manager and Customer Service Representative to provide supply contracts, recommend spare parts, proposals, etc. to our businessnetwork and identify areas of opportunity
  • Assist Customerswith finding new ways to expand our product base on key account visits
  • Manage businessportal andbusinesswarranty on a monthly basis to ensure all purchased inventory is moved to prospective direct business.
  • Assist Customer and End Users in high profile demos and start ups
The Parts, Sales, and Service Representative will be expected to be in the field visiting businesses up to 60% of the time. This position can be field based, location flexible.
Your profile
You possess an Associate's Degree (or two year college diploma) in engineering, technical or business field, along with 5 years’ industry related experience. Familiarity with Surface drilling machines (Rotary, Top Hammer, and DTH) is highly desirable. You have excellent communication (verbal and written) and interpersonal skills, along with a high level of professionalism, honesty, and integrity. You are resilient, love challenges, and thrive under pressure, which a strong sense of self-motivation and a passion to win.
The Parts, Sales, and Service Representative should also possess:
  • Strong customer service focus
  • A high level of computer literacy and proficiency in Microsoft Office
  • Ability to assess and manage business risk
  • A wide network of contacts within the industry
Benefits
Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental and disability insurance, and a 401(k) retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.
How to apply
For immediate consideration, please apply online at www.home.sandvik/career to the Parts, Sales, and Service Representative position, JO # 347071
EOE M/F/D/V
Location: Atlanta, GA
Deadline: Not set
Job-ID: 347071

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