Head of Guest Services Recruitment & Progression

Country UAE City Abu Dhabi Department Guest services Closing date 13 April 2012

Job Purpose Lead and manage the global recruitment needs through effective planning, strategy development and implementation. Interact regularly with all levels of management within the organization as well as negotiating and developing third party relationships to drive overall recruitment initiatives. Responsibilities Manage all global cabin crew recruitment and ensure that Company’s manpower requirements are met in a cost-effective manner. Developing and driving the recruitment process to ensure all manpower targets are met. Continuously refine and improve Company recruitment processes. Refine policies and processes accordingly and ensure effective communication to the organization. Oversee and monitor the Section spend and determine the budget for recruitment initiatives including oversees hiring assessment drives, marketing and advertising avenues, utilization of third party services for all recruitment functions Facilitate liaison with appropriate management team to develop competency measures that span recruitment and development initiatives, design and conduct assessment centers. Develop and Implement the Recruitment strategy to market EY in a coordinated way in line with the department’s and Business’s comprehensive marketing plan as an employer of choice. Develop and implement an aggressive recruitment plan to target markets for both paid/unpaid staff using a variety of methods (for example, newspapers, radio, mass mailings, speaking engagements, etc.) Requirements Qualification & Education: Bachelor’s degree required. Experience: Post holder must have a minimum of 20 years experience in HR in a large organization, delivering on recruitment planning and processes, with proven ability of handling multiple major projects or issues; Airline experience is advantageous Training and knowledge: Certified Psychometric qualification highly desirable, along with experience in assessment center development Must have knowledge and experience in recruitment strategy and implementation, manpower planning, organizational structure, preparation and monitoring of annual budget for the department. Strong knowledge of the industry, the airline, its operations Strong written, oral and presentation communications skills Fluency in English is required

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Head of Guest Services Recruitment & Progression