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Head of Product Management Bridge / Accion

Head of Product Management Job Description

1.    About the organizations
Bridge is a network of innovative, dynamic, mission driven banks, initially mostly located in rural Philippines. Bridge’s aim is to create jobs and opportunity by extending high quality financial services to businesses, farmers and individuals in areas currently poorly served, supporting 3m Filipinos by 2020. Bridge will provide Capital, Capability Building and Central Services to help partner banks grow in a socially and environmentally sensitive manner. Bridge was founded in 2013 and its operations are in Manila.

Bridge expects to invest in 2-3 banks per year for the next 2-4 years. Bridge will take a significant equity stake in these banks and also provide Capability Building in technical banking areas (such as finance, product development, credit, HR, etc). As an operating company, Bridge expects to remain a long-term partner of these banks, helping them to profitably grow as independent, socially focused institutions. 

Bridge is led by two Principals with significant experience in banking. Bridge’s investors are Accion, FMO (the state owned Dutch development bank), DEG (the state owned German development bank), Bamboo (the microfinance specialist investor) and Paul Kocourek, one of the Principals of Bridge. Bridge has raised $24m. Please see www.bridge.sg  for more information on Bridge. 

Accion is a global nonprofit dedicated to building a financially inclusive world, with access to economic opportunity for all, by giving people the financial tools they need to improve their lives.  A world pioneer in microfinance, Accion has helped build 63 microfinance institutions in 31 countries reaching millions of clients on four continents. Please see www.accion.org for more information on Accion.

2.    About the job
The Head of Product Management in Bridge will be a senior professional providing high-quality advisory services to Bridge’s partner banks, helping them continue their path of accelerated growth.  The Head of Product Management will be part of Bridge and also part of Accion. The position will report to the Bridge Principals on a day-to-day basis and will also coordinate closely with Accion’s senior management and content experts.  Accion will provide training and guidance to the Head of Product Management and support Bridge and its investee banks through a comprehensive technical assistance program

At Bridge, s/he will be part of a team of senior Filipino and international experts.  This role is expected to take a major leadership position with Bridge. 

3.    Responsibilities:
The responsibilities of the Head of Product Management relate to the full range of banking products, with a strong focus on SME and other enterprise lending.  Over time, Bridge will hire additional experts for specific products, such as SME lending, agricultural lending or microfinance, which will report directly to the Head of Product Management.

Prior to an investment into a partner bank, the incumbent will:

•    Support the due diligence of potential partner banks 
•    Contribute to the development of capability building programs for partner banks 


Following investment into a partner bank, the incumbent will, as part of the Bridge team, provide the following services to Bridge’s partner banks:
•    Lead projects to support Partner Banks develop and implement innovative new products 
•    Build customer understanding through market research, introducing / strengthening customer segmentation and monitoring market development for various products
•    Identify target segments and define product/service needs for different client segments
•    Support and where necessary lead pilot testing as well as the reengineering of products with partner banks
•    Working with a credit risk management expert, support the development of the associated risk management methodologies, both for initial creditworthiness review and for monitoring for each lending product.  Support the introduction of scorecards for different segments and different processes
•    For deposit and service products, work with an I/T expert to define how the product features and distribution can be  incorporated into the I/T capabilities of the Bank
•    Strengthen sales mechanisms and sales force management
•    Assist banks in developing new distribution approaches and channels for specific products
•    Establish common lending practices among Bridge partner banks and transfer best practices between banks 
•    Establish product profitability tools (including expected loan losses) and monitor each product’s performance.
•    Strengthen the capacity of product management and mentor/coach product managers of partner banks
•    Assist banks in developing / streamlining policies and procedures manuals for specific products
•    Support the development and delivery of training programs for front line staff


4.    Qualifications
Technical capabilities: The incumbent must have at least seven years of direct experience in bank marketing / financial services product development with a deep understanding of product management.  Experience in financial services for micro, small or medium sized businesses and/or involvement at a senior level in the provision of advisory services to institutions serving that sector is required.  Previous experience in rural banking and/or the rural economy would be useful, but is not a requirement.

Character profile: Both Bridge and Accion have social objectives at its heart and an incumbent will need to respect and be enthused by these objectives.  The focus of the work will be advising partner banks, rather than implementing via commands and the incumbent must display appropriate influencing skills.  The incumbent will need to actively demonstrate and role model Bridge’s Values of being Invigorating, Dependable, Serving and Moral.

Development and leadership skills: An incumbent will need to be comfortable in a start-up organization.  S/he must demonstrate an ability to be comfortable in a fluid environment, self-direct, work flexibly and be creative. S/he must have excellent analytical, communication and interpersonal skills.  S/he should also display leadership capabilities to ensure becoming a central component of a high performing team. 

Languages: English is required.  Filipino and additional local languages would be valuable.

Practical requirements: Bridge’s Partner Banks are located in rural areas of the Philippines. An incumbent must be willing to travel for 3-4 days per week.

5.    How to apply
Please apply online at https://jobs-accion.icims.com/jobs/intro and send your CV and brief cover letter tojobs@bridge.sg.