Administrator - Renewable Heat Incentive
- Ref
- OFG 1111
- Location
- Glasgow
- Division
- Ofgem E-Serve - Commercial
- Closing date for applications
- 5 August 2013
The Renewable Heat Incentive (RHI) is a government policy designed to increase the uptake of renewable technologies used for heating.
Closing Date: 9am on 5th August 2013 | Band A, £16,900 to £19,815 |
The Role
The Renewable Heat Incentive (RHI) is a government policy designed to increase the uptake of renewable technologies used for heating. This is a ground-breaking scheme that will help the UK reduce carbon emissions and hit its EU renewable energy targets.
Ofgem plays a key role in the administration of the scheme. This will include the assessment of a large volume of applications to verify eligibility, authorising payments, and handling enquiries from current and potential participants.
The purpose of this role is to support the RHI Operations team on all issues related to administration of the RHI. The role focuses specificially on the following:
- communicating with external current and potential participants of the RHI either by phone, email or mail to professionally respond to their enquiries.
In addition, there is scope to be involved in individual projects across the team.
Specific Minimum Qualifications and Expertise
Essential
Key Information
Key Outputs and Deliverables
- Check register calculations to ensure the correct tariff and payment has been calculated in the IT system
- Develop a good understanding of the functionality of the bespoke RHI and Customer Relationship Management (CRM) system used to support the RHI
- Provide advice about the RHI to internal and external stakeholders
- Work on ad-hoc projects and tasks as requested
Key Stakeholder Relationships
Internal
- Technical Directorate, Communications Division and Environmental Policy Directorate
External
- RHI current and potential participants of all sizes and general public enquiries
Key Accountabilities
- Answering Telephone and Email enquiries
- Ensuring accurate record-keeping
- Maintaining professional communications with internal and external stakeholders
- Managing e-mail accounts, CRM software, as required
Additional Information
Qualifications, Expertise, Knowledge & Skills
Please ensure you have downloaded and read the core competency framework before completing 'Qualifications, Expertise, Knowledge & Skills' section of the application form:
- Download Band A - Core competency framework (link opens in a new page)
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