Sales Representative - Islamabad

Country PAKISTAN City Karachi Department Sales Closing date 26 October 2013

Job Description To support and co-ordinate the sales and account management activities for Sales, primarily in relation to the designated corporate, TMC, retail and tour operator accounts. Key activities center around the requirement to deliver both “on the spot” decision making as well as ongoing project development, telesales, and developing own sales portfolio of accounts. Requirements Qualifications and Education: Able to work independently, using own initiative University degree preferred Fluent in English   Ability to multi-task Highly organized and able to work under stress Strong communication and interpersonal skills Analytical skills and adept at statistical management Experience: 5 - 6 years commercial experience, preferably with an airline in a similar role Experienced GDS user, preferably on Amadeus Strong Ticketing and Reservations experience Familiar with Travel Agency procedures: ARC reporting, debit/credit memos Experience with airline and industry reporting systems, detailing revenue, (ARC) sales, advance bookings and market shares Database management Training: IATA fares training Ticketing Knowledge: Adept at Microsoft Office packages, incl; Word, Excel, Powerpoint, Outlook   A good understanding of the importance of delivering outstanding service to the company’s most important clients and own account managers Responsibilities Your responsibilities shall include but not limited to: Supervise the efficient operations and monitor performance of the assigned team in order to achieve revenue, yield and volume targets. Ensure team compliance with all Etihad reservation policies and procedures and standards of guest service. Handle day-to-day problem resolution, escalating to higher levels as required. Assign duties, responsibilities, staff roster and leave records. Responsible for having queues, PTA issues, TODs and re-issues completed in a timely manner. Keep self and the team up to date on product, service, policies and procedures through regular team meetings ensuring communication and understanding by team members. Ensure all monies accounted for and TSR tallies. Ensure ticket stocks are correctly logged, stocked, stored and all material properly stocked and displayed. In a state of flight disruption, ensure liaison with all involved (guests and colleagues alike) is managed in a positive manner and that revenue and guest satisfaction requirements are maintained . Coach, counsel and motivate the team, evaluate performance in a meaningful way that recognizes staff achievements and provide opportunities for skills enhancement (i.e. schedule training in AUH,shadowing for new joiners etc).

Click here to apply for this job