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Business analyst

12:43:00 AM
Ref
UKLHW3402
Region
UK - Heathrow
Location
UK - London - Waterside
Category
Head Office Opportunities

Analyst needed to make a real impact on business reporting. Challenging role to make sense from a wealth of data and reinvent the reporting structure in Inflight Customer Experience department. 

Flexible working hours may be considered for this role. Please enquire at the time of your assessment should your application be successful and you are invited for an interview.

Job Description

Closing Date: 5th June 2014 

Job Purpose
 
To deliver high quality analysis, insights and reporting to support effective decision making within the IFCE (Inflight Customer Experience) department.

Principal Accountabilities

  • Provide insights and analysis of crew data, highlighting relevant issues to inform, influence and support decision making across the department
  • Provide central and local reporting and analysis across IFCE department
  • Design, develop and operate departmental scorecards, deriving data from a variety of sources
  • Develop, champion and continuously improve appropriate metrics and measures to support the Business Plan
  • Provide analytical support for business initiatives to ensure effective business operation
  • Participate in projects to improve the tools and methodologies of the team and department
  • Develop new information sources when appropriate and implements/monitors collection methods
  • Assist in managing the operational relationships with appropriate 3rd party suppliers and internal teams, supporting the delivery of information and data to support IFCE decision making
Key Interfaces
  • Interaction with other BA departments:
    • Customer Programmes
    • Operations
    • Finance
    • Business Intelligence
    • Flight Operations
    • Corporate Safety
  • Interaction with other teams within IFCE:
    • IFCE Leadership Team
    • Fleets
    • The Hub
    • Safety
    • Manpower Planning
  • Interaction with 3rd party suppliers
  • Interaction up to Director level to communicate results of analysis/reports

The Individual

Skills
  • Highly numerate with a strong analytical approach
  • Skilled in data extraction and exploitation
  • Ability to critically evaluate data and draw conclusions from analysis
  • Good communication and presentation skills to deliver results and recommendations succinctly and confidently and to drive actions
  • Good interpersonal skills and ability to influence peers and IFCE managers
  • Ability to manage and prioritise own workload, to consistently deliver analysis to required timescales
  • Delivery and results focused, with an eye for detail
  • Ability to use own initiative in finding and delivering solutions from a range of sources
  • Excellent team working skills
  • Resilient and highly motivated self-starter
Experience
  • Proven ability to analyse data and make clear recommendations to Line Managers
  • Background of working to changing priorities and to tight timescales
  • Development of business performance metrics
  • Experience of working with large data sets
  • Experience of working in cross-functional teams
Expertise
  • Working knowledge of data extraction and exploitation techniques and tools, such as Excel, SQL, BO, SAS
  • Knowledge of crew data sources and systems, such as iFlight, TRACIE, CMS
  • Understanding of IFCE processes and Business Plan

Application Process

All applicants are required to submit their CV and answer the following questions. Please prepare your answers in advance.
  • Please tell us why you are attracted to this role and the skills and capabilities that you would bring with you (maximum 250 words each)
  • What methods would you use to determine the customer impact of service provided by cabin crew and what measures would you use? (Maximum 250 words)
  • Please describe a recent piece of analysis you have completed, the factors you considered and the resulting impact (Maximum 350 words)

Flexible working hours may be considered for this role. Please enquire at the time of your assessment should your application be successful and you are invited for an interview.

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