Client Account Manager

Crown Agents USA, Inc. (CA-USA) is seeking a Client Account Manager

for the Global Fund/PFSCM PPM Program. in our Woerden, Netherlands Office.

Our Business

Crown Agents is an international development company employing over 600 personnel worldwide with a presence in more than 40 countries, subsidiaries in 12 countries, and permanent staff working on the ground in 22 corporate offices in Africa, Asia Latin America, Japan, the United Kingdom, and the United States. Crown Agents provides direct assistance, management consulting, and human and institutional development for public and private sector clients in customs and trade facilitation, public financial management, procurement, logistics, and health systems strengthening.

Crown Agents USA (CA-USA), the U.S. incorporated subsidiary of Crown Agents, provides direct technical assistance, capacity development, and procurement services to stimulate economic growth, establish good governance, and improve health outcomes across the developing world. Since its incorporation in the United States in 1998, CA-USA has provided technical assistance services and support to U.S. Government agencies and international organizations such as the U.S. Agency for International Development (USAID), the Millennium Challenge Corporation (MCC), the U.S. Trade and Development Agency (USTDA), Department of State (DOS), and the Gates Foundation.

Role & Responsibilities

The Client Account Manager (CAM) works on PFSCMs Global Fund Rapid Supply Mechanism (RSM) under the Pooled Procurement Mechanism (PPM). This position requires an individual with administrative proficiency, attention to details, superior organizational expertise, and strong interpersonal skills. Applicants should be able to work under pressure and have the ability to manage their time efficiently. They must be proficient in using ERP database applications with the ability to focus on delivering high-quality client services.

Specific Responsibilities

· Support the RSM Project Manager in the implementation of PFSCM’s strategy and objectives to provide quality and timely service to Clients under RSM.

· Daily follow up the timely completion of RSM orders falling under his/her portfolio

· Manage the relationship with designated Global Fund Principal Recipients (PRs) and other non-Global Fund Recipients in the CAM’s portfolio, ensuring a steady flow of communication with the clients as well as acting as the primary point of contact for them.

· Coordinate with other PPM team members as necessary to leverage intelligence and spearhead resolution of challenges and bottlenecks with the RSM orders.

· Provide inputs for Quarterly performance reports to Global Fund and other and adhoc reports as requested by non-Global Fund clients under RSM.

Qualifications

· Bachelor’s degree and two or more years of prior work experience in procurement, sales and order processing, supply chain and/or customer service.

· Excellent ability to manage account processing, with proven ability to function in a detail-oriented environment.

· Ability to work comfortably with Microsoft Office software, specifically Word, Excel, and PowerPoint.

· Experience with ERP or procurement/supply chain management software a plus.

· Ability to work effectively both independently and as a team member.

· Excellent organizational and communication skills.

· Demonstrated skills in client relationship building/management

· Strong written and verbal skills in English and French languages.

How to apply:

Application Process

To apply to this position, please email your CV to careers@crownagents.com, including your name, along with“14-53 RSM Client Account Manager”, in the subject line. Visit our website at www.crownagentsusa.comfor more information about our company. No phone calls, faxes or walk-ins please. Crown Agents USA is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to race, color, religion, gender, national origin, age, marital status, veteran status, disability or any other status protected under local, state or federal laws.

Crown Agents USA will provide reasonable accommodations to applicants with qualified disabilities in accordance with the ADA. If you require a reasonable accommodation for our application process, please contact our Recruiting department directly. Requests will be kept confidential and shared strictly on a need-to-know basis only.