Development Operations & Donor Engagement Analyst

Room to Read seeks to transform the lives of millions of children in developing countries by focusing on literacy and gender equality in education. Working in collaboration with local communities, partner organizations and governments, we develop literacy skills and a habit of reading among primary school children, and support girls to complete secondary school with the relevant life skills to succeed in school and beyond.

We are non-governmental, non-religious and work with many local NGOs and community based organizations to implement our programs. We currently work in Bangladesh, Cambodia, India, Laos, Nepal, South Africa, Sri Lanka, Tanzania, Vietnam, and Zambia – countries with a desperate lack of resources to educate their children. Since our inception, Room to Read’s worldwide team has impacted over 7.8 million children by constructing more than 1,600 schools, establishing over 15,000 libraries, publishing 874 new children’s book titles in 27 local languages, and reaching over 20,000 girls through our Girls’ Education program.

Room to Read has an annual budget of approximately US$43.7 million and our global staff numbers over 600. Our global headquarters is located in San Francisco, and we have smaller fundraising offices in Delhi, New York, Hong Kong, London, Mumbai, Sydney, and Tokyo. We have an Asia Regional Office located in New Delhi and program offices in Colombo, Dar es Salaam, Dhaka, Hanoi, Ho Chi Minh City, Kathmandu, Lusaka, New Delhi, Pretoria, Phnom Penh, and Vientiane.

Position Overview:

Room to Read has experienced tremendous growth since our founding in early 2000, and we are seeking a dedicated and personable Analyst for our Development department. The successful candidate will have a strong work ethic and a desire to keep us firing on all cylinders.  As part of the Shared Services team, a sub-team of the Development department, this role will include supporting both development operations through gift and data processing, and coordinating donor engagement opportunities in our countries of programmatic operation. Reporting to the Senior Associate, Donor Engagement, this is a fantastic entry-level position for a bright, self-motivated, well-organized individual who wants to be part of a fast-growing, international non-profit.

Duties & Responsibilities:

Development Operations:

• Oversees offline gift processing, including scanning all checks and backup information, reviewing and identifying correct coding and entering into Raiser’s Edge fundraising software. 
• Produces scheduled, relevant donor and gift reports for Development staff and manages project related mail merge data as needed.
• Oversees corporate matching gift process, including maintaining matching gift files; researches and confirms gifts to be matched; prepares and mails matching gift application forms; acknowledges matching gifts; follows up with matching gift donors as needed; enters data  and provides reporting for matching gift pledges in Development database.
• Oversees gift accrual adherence, reporting and fulfillment processes.
• Manages the ordering, shipping and inventory of worldwide fundraising materials including thank you cards, marketing collateral, and all branded Development materials.
• Acts as first point of contact to donors and guests calling, leaving messages or emailing regarding donor service issues.  Promptly responds to donor requests; researches and follows up on donor inquiries; maintains correspondence to Development’s public facing email accounts; triages sensitive calls, voicemail or emails to senior staff as appropriate. 

Donor Engagement:

• Manages global site visit requests and coordinate process for individual donors and group site visits with guidance from the Senior Associate, Donor Engagement
• Manages correspondence for high-net worth donor trips and provides administrative project support to the Donor Engagement Senior Associate and in-country Room to Read offices.
• Supports recruitment efforts for high-net worth donor trips through the creation of compelling new online and printed marketing materials.
• Supports donor engagement trainings for new and existing staff throughout the organization.
• Collects, documents and maintains key aspects of donor engagement activities and organizational knowledge on processes and best practices.
• Maintains institutional database regarding donor visit activities, performs data integrity checks, and produces donor engagement reporting using Microsoft Excel and the Raiser’s Edge database.
• Plays active role in Shared Services team regarding integration of policies and procedures and implementation of new initiatives related to Donor Engagement activities.

Qualifications:

Required:

• Bachelor’s degree, or relevant work experience
• Highly organized with strong attention to detail and results orientation
• Strong written and oral communication skills with the ability to adjust communications styles based on the audience
• Adept at using Excel, Word, PowerPoint and Outlook
• Experience with databases and ability to continually learn new technology, database processes and procedures as needed.
• Comfort working with numbers and calculations
• Prior experience or strong interest in event, meeting or travel planning
• Proactive and tenacious troubleshooting skills
• Ability to work independently and as part of a team
• Strong work ethic and ability to juggle multiple priorities with competing deadlines
• Flexibility and positive attitude
• Legally eligible to work in the United States; no sponsorship provided

Preferred:

• 1- 2 years work experience in a fast-paced, growth-oriented environment
• History of dedicated volunteer activity and/or commitment to non-profit organizations
• Previous experience working with relational databases and/or web integration tools
• Previous experience working closely and building relationships with diverse groups of people
• Experience traveling and/or living internationally; familiarity with the Asian and African cultures a major plus
• Experience in project management

To be successful as a member of the Room to Read team, you will also:

• Have a passion for our mission and a strong desire to impact a dynamic nonprofit organization
• Be an innovative and creative thinker; you’re not afraid to try something new and inspire others to do so
• Have a very high level of personal and professional integrity and trustworthiness
• Have a strong work ethic and require minimal direction
• Work well independently as well as part of a team
• Thrive in a fast-paced and fun environment

Compensation:

Room to Read offers a competitive salary with excellent benefits. Benefits include health, dental, vision, long-term disability insurance, commuter benefits, and a 401K match. The non-monetary compensation includes a unique opportunity to be part of an innovative, meaningful, fun, and rapidly growing organization that is changing the world through the lifelong gift of education.

Application Procedure:

Please send a cover letter with salary expectations and resume by email, with “Development Operations & Donor Engagement Analyst” in the subject line (no letters, calls, faxes, or drop-ins) to hiring@roomtoread.org.  Due to high applicant volume you may not receive a response from Room to Read.    

Room to Read is an equal opportunity employer committed to identifying and developing
the skills and leadership of people from diverse backgrounds.