Guest Service Agent - Manchester

Country UNITED KINGDOM City Manchester Department Airport Operations Closing date 30 October 2013

Job Purpose Successful candidate will be responsible to support and deliver excellent customer service to drive an outstanding Etihad guest experience which is aligned with Etihad Airways corporate values FULL TIME OR PART TIME HOURS AVAILABLE Responsibilities Your responsibilities shall include but not limited to: Controls as directed, flight-handling activities such as flight editing, check-in, transfers, boarding etc, in order to ensure a high service standard. Acts as point of liaison for 3rd party check-in staff, monitoring third party activities to ensure that services are delivered in accordance with Etihad Airways values and requirements. Plays an active role during delays and disruption whilst ensuring that our guests are cared for in the most appropriate manner. Provides meet and greet, escort and queue combing duties as required. Takes an active role in emergency response and business continuity activations and exercises. Ensures that opportunities to optimize excess baggage revenues are identified and delivered. Meets and greets guests, paying special attention to those with special needs. Other ad hoc duties as detailed by the business as and when required Requirements Minimum secondary education with 1-3 years customer service experience; Training & Knowledge: Strong written and verbal English language Computer literate The Individual This role operates within a regulated environment and you will be required to work on a shift pattern.         Please note that this role is available either for those who wish to work full time or part time hours.

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