Information and Communications Technologies for Development (ICT4D) Specialist II

CRS is strongly committed to strengthening our ability to capture and communicate our effectiveness, in order to learn what does and does not work in an effort to overcome poverty and suffering and to strengthen our accountability to a wide range of stakeholders. Monitoring, evaluation, accountability and learning (MEAL) forms a critical role in program management and is a core competency for the organization worldwide. CRS’ overall vision for M&E at CRS is for its staff to have the best access possible to the agency’s institutional knowledge, reflected in their decision making; CRS staff can provide robust and verifiable answers to questions about what the agency is doing, and the outcomes and impact of its operations.

Principal responsibility:

The Information and Communications Technologies for Development (ICT4D) Specialist II, henceforth referred to as ICT4D Specialist, is responsible for introducing new ICT4D projects at Catholic Relief Services (CRS) Haiti, overseeing existing ICT4D initiatives, contributing to all electronic data collection, management and mapping needs within the country program, proposing budgets for ICT4D projects and promoting ICT4D within the organization. He/she will assume overall responsibility for the successful delivery of ICT4D projects, under supervision and working closely with the ICT4D Manager. In collaboration with the country Heads of Programming, MEAL Country Coordinator and team, the Les Cayes MEAL Coordinator and other programming staff, the ICT4D Specialist will support a wide range of program support initiatives and research activities. He/she will also work closely with the global Architect for ICT4D Solutions, the global Solution Architect and MEAL Country Coordinator, to integrate ICT4D tools across CRS Haiti activities. He/she will also supervise the GIS/Assessment Officer and ensure high quality, appropriate maps are produced.

This role includes but is not limited to: supplying technical assistance to country staff and partners, developing needed databases and systems and providing training and capacity development services. The ICT4D Specialist will ensure that structures are in place in the country program to measure CRS Haiti program impacts and progress, and that M&E data is readily available to be used as a foundation for programmatic adjustments and evidence-based decision-making.

Reports to : ICT4D Manager
Supervisory Responsibilities: GIS/Assessment Officer
Operational Contact : MEAL Country Coordinator, HoP-Central, HoP-South, DHoPs, Deputy CR, Program Managers, Project Officers, Animators, MEAL staff, Port-au-Prince main office, Les Cayes office, project partners and beneficiaries

MAJOR RESPONSIBILITIES: ICT4D Portfolio, Technical Support, Database Development, Training and Capacity Development, Accountability, Learning, Meetings

SPECIFIC RESPONSIBILITIES As a member of the MEAL team and ICT4D Unit, the ICT4D Specialist is responsible for the following:

Implementation of ICT4D Portfolio:
• Provides general oversight of all projects in the Country Program (CP) portfolio
• Involved in strategic decision making within individual projects, such as the decision to implement system via custom development or utilize a vendor hosted service
• Directly manage the GIS/Assessment Officer

Provision of Direct Technical Support:
• Provide support for all electronic data collection activities by CRS Haiti, including but not limited to iPods, iFormBuilder, Klipfolio, ArcGIS, DataWinner, mobile phones, etc.
• Work with CRS Haiti program staff to establish ICT4D tracking systems, manage electronic tracking systems, to ensure quality data entry monitoring
• Lead GIS mapping activities and needs throughout the country program; work with the GIS/Assessment Officer and MEAL team to create at least 20 high quality, layered maps in collaboration with the Program staff, each year
• Provide troubleshooting services and support to CRS Haiti staff and partners for resolving ICT4D-related issues
• Provide feedback to CRS Haiti staff on ICT4D systems and procedures in place
• Manage and maintain all ICT4D equipment to ensure it is in good working order – write reports on conditions, as necessary

Database Development:
• Develop databases on SharePoint, iFormBuilder, ArcGIS, Frontline SMS, etc.
• Ensure interoperability between SQL Server and ArcGIS Desktop, along with other databases as needed
• Contribute to the development of databases for tracking individual beneficiaries of CRS Haiti interventions
• Contribute to the digitization of all CRS Haiti data collection forms
• Provide ongoing support for the development and maintenance of a countrywide paperless monitoring data collection system
• Create and maintain database systems for tracking CRS Haiti programming indicators, results and impacts

Training & Capacity Development:
• Train and provide ongoing technical assistance to CRS Haiti staff and partners on ArcGIS, SharePoint, other ICT4D tools and databases
• Remain up-to-date on the knowledge of structured programming such as the iPod Touch, Smartphone and Android

Accountability:
• Support the development and implementation of robust accountability systems to ensure activities respond to community member needs and that the results obtained are in line with the pre-established indicators and targets

Learning :
• Facilitate at least one ICT4D learning activity in PaP and and one in Les Cayes
• Working with the ICT4D Manager, undertake at least once per year an ICT4D quality assessment, including barriers and factors to successful integration
• Actively promote and create an ICT4D learning environment within the CP

Meetings:
• Participate in internal and external M&E meetings and trainings with Program staff, USAID and partners, as necessary
• Liaise with ICT4D Global Working Group to receive and share CP activities as well as introduce innovative ideas for the CP

CRS AGENCY CORE COMPETENCIES
These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.
 Serve with integrity
 Be an exemplary worker
 Cultivate constructive relationships
 Promote learning

QUALIFICATIONS and SKILLS
• Bachelor’s degree in Information Technology/Computer Science
• Minimum 7 years relevant experience
• Excellent computer skills (Microsoft Word, Excel, Outlook, Access, SharePoint, ArcGIS Desktop, ArcGIS Online, Web Matrix, etc.)
• Working familiarity with higher order languages such as Java, UML, JavaScript and PHP
• Strong analytical and organizational skills
• Experience working in an international environment
• Ability to coordinate effectively with other departments
• Ability to manage time, prioritize tasks and respond quickly to requests
• Excellent communication, interpersonal and problem solving skills
• Comfortable providing on the job training • Knowledge of international development practices
• Ability to stay abreast of technological developments and the willingness to apply those to the job
• Professional proficiency in French, English and Creole
• Willingness to travel extensively throughout the country, often on short notice and for extended periods of time

How to apply:

Interested candidates should send their curriculum vitae with a cover letter, and copy of certificates, before February 28th, 2014. To the following addresse: e-mail: haiti.recrutment@crs.org NB: This a national position.