Groups Sales Agent Berlin

Country GERMANY City Berlin Department Sales Closing date 27 March 2014

Job Purpose Maintain, service and support both “Direct accounts” and “Groups”, optimising all guests interactions and opportunities to convert into sales outcomes and maximise revenues.   Efficiently handle all telephone enquiries, maintain excellent sales results and customer service whilst ensuring correct implementation of Etihad policies and procedures.  Responsibilities Handle Groups enquiries (email & phone call), action Groups queues daily, negotiate fares with HQ/GRM, turn around new quotes inside 24hours. Be pro-active in meeting customer requirements wherever possible. Recognise potential business opportunities and turn into revenue. Manage large Groups movements such as F1, Hajj, Umrah, Marine, and Series Allocations. Raise group contracts accurately to secure bookings. Prepare reports on Group utilisation as/when required. Take ownership of existing group bookings and Calendar for all applicable deadlines. Provide ticketing instructions to all IATA travel agents; create bookings on Amadeus GDS, issue tickets, MPDs for Group’s deposits for non- IATA agents and direct guests. Handle direct bookings from SMEs/Corporates, Embassy, the Travel Trade and sponsorship bookings, identifying and pursuing all potential opportunities to exceed revenue targets. Up-sell premium classes at every opportunity issuing tickets on the Sabre Reservation system using Etihad net contract fares. Keep up to date on EY products, services, policies and procedures as well as Etihad’s current fares, promotional offers and tactical fares to ensure accurate information and correct implementation. Maintaining client records in Salesforce.com, process waivers and favours such as up-grade, excess baggage etc. Prepare, update and maintain weekly revenue reports for management distribution Maintain effective working relationships both within the department and within other EY departments (i.e. Groups Revenue Management, Pricing and Yield Management in HQ). Ensure a “can do” attitude is applied to sharing workloads within the departments such that all tasks are completed on time (includes Staff Travel, Medas and other administrative work in the office). Work as part of a team displaying flexibility and offering support to colleagues when required. Requirements High school or secondary education is required with courses on airline advanced passenger tariff and pricing. Post holder must have at least 2 years airline work experience, preferably in sales/groups, reservation and ticketing Knowledge: Etihad Sabre Reservations systems Recognised IATA or knowledge in rules and regulations or airline restrictions Excellent communication and interpersonal skills Excellent written and oral English and German language skills

Click here to apply for this job