Division Manager HR Administrative Services - Department of Human Resources PL-2

• Position N°: NA
• Reference: ADB/12/050
• Publication date: 15/03/2012
• Closing date: 16/04/2012

Objectives

Reporting to the Director of the Human Resources Department, the HR Administrative Services (CHRM.2) Division Manager has the responsibility to provide consistent, efficient customer service to the Bank’s employees, managers, and HR personnel on the basis of the SLA.

In this regard, she/he will ensure processing of individual decisions regarding staff and their remuneration, benefits and employment contract with the Bank in line with policies and procedures in an efficient and timely manner, in order to attract, motivate and maintain/retain staff.

Duties and responsibilities

Leadership and Management

• Manage all areas of transactional HR including new starter processes, reward, recognition and benefits administration
• Monitor and review advisory processes, identifying inefficiencies, to ensure developments consistently move HR processes towards best practices
• Work closely with other CHRM teams such as HR Client Services Division, HR Policy, Programs & Strategy and HR Employee Relations Division, on issues that relate to and may need to involve CHRM.2 team.
• Develop the Division’s annual budget and by doing so make an input into the department’s overall annual budget plan and monitor implementation
• Contribute to and manage (when required) the development of changes to HR policies, procedures and practices on a project-by-project basis, to address identified current/potential problems in/for the business
• Review and manage performance of CHRM.2 delivery teams

Operational support to Business units

• Implement benefits policies, procedures and work standards and ensure compliance with Bank policies and procedures
• Ensure the processing of new hires, transfers, promotions and terminations is accurate and timely
• Ensure systems are set-up and updated to reflect current employee base, including pay, benefits, sick and vacation time in line with contracts
• Oversee the investigation and evaluation of HR technology applications to enhance cost/benefits/effectiveness; supervise and identify possible HR systems enhancements that improve productivity, increase serve or reduce costs
• Manage Bank-wide help desk and coordinates with other departments to consolidate help desk efforts and provide single-point of contact for Bank staff
• Work with outside vendors to evaluate products and assures that existing vendor service level agreements are met
• Respond to queries escalated by the CHRM.2 team and investigate service issues, communicating results to key customer contacts

Selection Criteria

Including desirable skills, knowledge and experience

• At least a Master's or equivalent degree in Human Resources Management, Organisational Development, Business Administration or related discipline;
• A minimum of 8 years relevant experience as Manager responsible for a team of employees within a fast-paced, dynamic, multi-site environment.
• In-depth understanding of HR processes and policies
• Knowledge and experience of the requirements of managing the performance and resources of a large team within a shared services environment
• Strong knowledge of HRIS management, including SAP or other ERP system
• Ability to exercise considerable judgement in building relationships across all organizational levels and functions
• Strong analytical and problem solving skills, critical thinking, inductive and deductive reasoning
• Strong presentation and speaking skills to communicate effectively with a diverse group of people (clients, peers, supervisors and subordinates) in the two official working languages of the Bank
• Ability to coordinate and manage complex cross-functional projects given multiple competing priorities and/or perspectives
• Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters
• Ability to communicate effectively in French or English, with a working knowledge of the other language
• Competence with standard Ms Office software

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Division Manager HR Administrative Services - Department of Human Resources (130 KB)

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Apply for this position

To apply for this position, you need to be national of one of AfDB member countries.

• Submitted by: Mr. Mohamed Youssouf, Division Manager, CHRM.1
• Approved by: Mrs. Gemina Archer-Davies, Director, CHRM

Only applicants who fully meet the Bank's requirements and are being considered for interview will be contacted. Applicants will only be considered if they submit an online application, and attach a comprehensive Curriculum Vitae (CV). The AfDB President reserves the right to appoint a candidate at a lower level. The African Development Bank is an equal opportunities employer and female candidates are strongly encouraged to apply: www.afdb.org/jobs