Analyst, Agency Risk Management, Singapore

Reporting to the Manager, Agency Risk Management, the incumbent will be responsible for supporting the management of the accreditation and the related customer service process for the assigned countries in the Asia Pacific region.

Responsibilities

• Supports the Agency Risk Management processes for maintenance of accreditation for all programs including managing compliance with the annual financial assessment cycles and monitoring financial security levels and compliance;
• Supports compliance to the Financial Security Policy;
• Supports the regional management of external financial assessors processes including management and regional reporting of performance issues and ensuring the correct and timely implementation of changes to financial criteria; and
• Supports the regional Agency Risk Management team on administrative matters and any other ad-hoc requirements.

Qualifications and Skills

• University degree in business administration or a related field;
• 1- 3 years' professional experience in a business support function, preferably in a multicultural/commercial environment; experience within the air transport or travel industry would be an advantage;
• Good grasp of accounting principles and financial analysis;
• Embrace IATA's corporate values;
• Ability to work as a strong team player in a dynamic, multi-cultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics;
• Ability to set priorities and work with a high level of drive, energy and speed with a strong customer focus on proactive problem solving, conflict resolution, continuous follow-up, and client retention;
• Excellent IT skills, particularly MS office; proficiency in Customer Relationship Management Tools are an asset;
• Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and backgrounds with a strong sense of Customer Service ethics according to IATA's corporate philosophy; and
• Fluency in English and Bahasa.
• Since IATA is servicing customers and members throughout Asia Pacific, candidates must be willing to work in dedicated shifts, possibly on weekends or official public holidays. Compensation applies in accordance with the local Conditions of Employment.

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