PRODUCT SPECIALIST

Towers Watson is looking for a Product Specialist.

THE ROLE

As Product Specialist and a member of the data processing department, you are a key player in the execution of market remuneration studies. Your main responsibilities are:

• Support the operational and commercial success of TWDS surveys and reports in EMEA throughout the product life cycle.
• Key operational tasks:
  • Regularly coordinate and communicate with data centres around the world throughout the report production process.
  • Ensure the data integrity and timeliness of reports through the efficient usage of data management tools and systems and the application of established analytical and quality processes.
  • Work directly with participating clients to resolve data queries, ensure participant understanding of survey content and methodology; resolves client queries relating to TWDS reports in a timely manner
  • May act as an adhoc project resource to Product Leaders and/or Consultants
  • Work to acquire knowledge or specific EMEA markets and/or industry sectors which can be applied to further benefit market analysis and clients.
• Key commercial tasks:
  • Regularly coordinate with Product Leaders, Account Managers, Consultants and Customer Services to ensure client satisfaction and engagement from pre-sales through post-sales
  • Secure report orders from existing participants on a need basis
  • Support Product Leaders, Account Managers, Consultants and Customer Services in the sales process as an analytical resource
  • Proactively raise client awareness of products and services opportunistically when in contact with them
  • Serve as a resource in the preparation  of meetings, presentations and other client-facing events
• Excellence
• Develop a strong understanding of the practice you support
• The opportunity to work within a team and to support analysts in an accurate and timely manner
• Ensure quality control/proofreading/formatting

People

• Build strong relationships internally and collaborate effectively with other offices
• Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
• Provide assistance to other administrative assistants when workflow permits.

Clients

• Deliver timely and accurate support to the data services team

Financial

• Increase efficiency by identifying ways to improve processes
• Support analysts so that they can meet revenue targets

THE BUSINESS

At Towers Watson, we help clients align their talent and rewards strategy with their business strategy to achieve long-term success. We rely on data, analytics and experience to pinpoint the talent and workforce needs that are vital to their overall performance. We develop strategies and design and implement programs that address these needs, drive higher performance and ensure the right return on their investment in people. Backed by industry-leading technology, global workforce data, research and insights, we help our clients quickly transform ideas into action.

From our Brussels office we operate a data center across Europe, Middle East and Africa (EMEA) that processes remuneration surveys for 65 countries.

THE ORGANISATION

Go beyond. At Towers Watson, we are more than individuals. We are a community focused on helping our colleagues and clients thrive and succeed. Towers Watson is a leading global professional services company that helps organizations improve performance through effective people, financial and risk management. With 14,000 associates around the world, we offer solutions in the areas of benefits, talent management, rewards, and risk and capital management.

THE REQUIREMENTS

• A university graduate; prior exposure to working with data and figures is a clear asset
• Prior work experience is not required but past experience with statistics, data analysis, HR and/or sales would be an asset
• Fluent in English, knowledge of another EMEA language(s) is an asset OR Fluent in Dutch with a good command of French and English
• Computer literate with a very knowledge of MS Office, particularly Excel
• Excellent analytical skills; accuracy and attention to detail
• Dynamic and proactive self-starter who is able to work both independently and as part of a team while following established guidelines and systems
• Deadline-oriented with good organizational skills
• Effective communicator
• Pragmatic, creative, flexible and discrete
• Stress resistant with a good  sense of humour

CONTACT

Location

Brussels

Applications

Are you interested in this position? Please send your CV and motivation letter to vacatures@towerswatson.com. For further information please contact:

Cheryl Boshuizen (Recruitment Consultant) at +31 (0)88 543 3000).