Information Technology Internship

The Organization

Search for Common Ground (SFCG) is an international non-profit organization that promotes peaceful resolution of conflict. With headquarters in Washington, DC and Brussels, Belgium, SFCG’s mission is to transform how individuals, organizations, and governments deal with conflict - away from adversarial approaches and toward cooperative solutions. SFCG seeks to help conflicting parties understand their differences and act on their commonalities. SFCG implements projects in 34 countries, including in Africa, Asia, Europe, the Middle East, and the United States. Please visit www.sfcg.org to learn more about the work we do at Search for Common Ground.

Summary of Position

The IT Team at SFCG is seeking full-time interns for our headquarters in Washington, DC. The Technology Intern will assist in the design and implementation of many unique and challenging projects. Through hands-on training, the Technology Intern will learn about project design, planning and implementation, different enterprise technologies, and about high standards of customer service that can be broadly applied to any industry. The scope of each internship will be tailored to the intern’s strengths and experience, building on the individual’s skills.

We are looking for interns that want to make a positive impact in the world. The selected interns will work on important projects that help our organization move forward in our mission of conflict transformation through the application and use of technology.

We have received significant donations from Microsoft, Google, and other technology providers that allows us to deploy some of the most advanced technologies throughout our 55 offices around the world. At the moment, we are exploring new initiatives on global management systems, global financial systems, storage solutions and to continue to provide the best-of-breed technical support to our more than 600 users around the world.

At this time, we will only be inviting two new interns to join us. However, we accept applications on a rolling basis. Interns must be able to commit at least 30 hours per week.

Responsibilities

• Enhance and develop our Help Desk operations both in headquarters and worldwide throughout our field offices
• Document all requests submitted to our Help Desk ticketing system
• Follow through on assigned projects from start to finish
• Offer excellent customer service to all members of the organization
• Assist other members of the IT team with related tasks and projects

As job descriptions cannot be exhaustive, the position-holder may be required to undertake other duties that are broadly in line with the above key responsibilities.

Minimum Qualifications

• Possess or currently pursuing a degree in any field related to information technology
• Good writing and communication skills
• Solid Internet research skills
• Independent worker not needing close supervision
• Self-starter; organized; detail-oriented
• Experience and interest in providing front line support to staff
• Interest in international relations
• French speaking & writing skills are a plus (not required)

Salary

This position is unpaid.

How to apply:

Interested candidates should submit a cover letter and resume at https://sfcg.bamboohr.com/jobs/view.php?id=27. Please note where you found this posting. No phone calls please. Only applicants invited for an interview will be contacted.

Internship applications are accepted on a rolling basis. In your cover letter, please clearly state why our program is of interest to you, what you can bring to the organization, and what experience you hope to gain from the internship. Also, include the dates of your availability and the number of hours per week to which you can commit. This internship requires a minimum commitment of 30 hours per week, but 40 hours is encouraged. While we will make this a very rewarding internship experience for you, please note this is an unpaid internship. We look forward to hearing from you!