IT Systems Engineer (P-3)

Position and Grade:	IT Systems Engineer (P-3)
Organizational Unit:	Enterprise Systems Unit Infrastructure Services Section Division of Information Technology Department of Management
Duty Station:	Vienna, Austria
Issue Date:	9 October 2013
Application Deadline:	6 November 2013
Type/Duration of Appointment:	Fixed term, 3 years (subject to a probationary period of 1 year)

Organizational Setting

The Department of Management (MT) provides a 'platform of services' that serves as a foundation for the successful delivery of the IAEA's scientific and technical programmes. Its mission statement is as follows: "MT is a partner and a business enabler that champions change and efficiency, leveraging a common purpose". Thus, among other support activities, it assists a scientific manager in recruiting the right expert, helps a technical officer coordinate the purchase of radiation equipment, works with the press to help clarify the technically complex work of the IAEA, and ensures that all Board documents are translated and distributed on a timely basis to Member States. The Division of Information Technology provides support to the IAEA in the field of ICT (information and communication technology), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA's ICT infrastructure comprises state of the art hardware and software platforms in a partially decentralized environment. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices. The Infrastructure Services Section is responsible for administering the central IT servers and virtualization platforms, providing secured services and managing the data centre which are run in compliance with best practices defined by international standards, in particular ITIL and ISO 27001.

Main purpose

The purpose of the post is to help the IAEA information and communication technology services define and create repeatable and consistent processes in the area of Enterprise System Administration. The IT Systems Engineer, as a member of Enterprise Systems Unit, provides project and service management for enterprise systems including related enterprise system infrastructure.

Role

The IT Systems Engineer is (a) a technical specialist supporting the design and formulation of procedures and standards on all aspects of enterprise system infrastructure; (b) a service manager and operation system administrator coordinating service delivery; (c) a project manager/coordinator, soliciting inputs from other specialists and assisting in defining, planning and executing projects.

Partnerships

The IT Systems Engineer works closely with other members of project and operations teams to plan and implement projects and to resolve problems. The incumbent also interacts with other staff in the division, especially IT Service Desk Staff and developers. The incumbent builds relationships with IT customers in the Agency, technical staff from other organizational units, and vendor companies to support cross-sectional projects and processes.

Functions / Key Results Expected

Service management: take responsibility for the management of assigned infrastructure services. Service improvement responsibilities include analysis of service architecture and design and proposing improvements to ensure the quality of the services, security, ease of support, and consistent integration in the IT environment as a whole. Operational management responsibilities include installation, upgrades, maintenance, monitoring, and development of standard configurations, operating procedures, and key performance indicators. Project management: manage IT projects on a daily basis to ensure that projects produce the required results. This includes planning and monitoring of the project, directing and motivating the project team, and creating project documentation. Technical guidance: provide specialist advice based on professional expertise. Supervise less experienced colleagues, taking responsibility for the overall technical quality of their work. Provide on-the-job training and guidance to technical staff. Problem solving: accountable for the investigation and resolution of problems for services within his/her own area of responsibility and contribute to the resolution of problems in other areas as required.

Knowledge, Skills and Abilities

In-depth technical knowledge of two or three infrastructure platforms gained over several years of providing support in an IT enterprise environment. Platforms of interest include: Windows Server, Active Directory, SQL Server, SharePoint, Group Policy, IIS, SUSE Linux, Apache, MySQL, and/or Sendmail. Knowledge of and experience with standard processes for managing IT environments, including topics such as Change Management, Problem Management, Configuration Management, and Incident Management. Knowledge of and experience in the automation of system administration tasks. Knowledge of current trends in the industry, including topics such as Cloud Services and DevOps. Capability to transfer skills within a team environment. Knowledge of security practices and principles and experience in implementing these. Interest in continual learning and improvement. Result orientation. Excellent problem solving skills. Good interpersonal skills to deal effectively with customers, colleagues and other technical staff in a courteous and friendly manner. Ability to work in a multicultural environment with sensitivity and respect for diversity.

Education, Experience and Language Skills

University degree in computer science, information management or a related field. Minimum of 5 years of working experience as a systems administrator in an IT enterprise environment. Experience and certification in ITIL desirable. Experience in project management, including project planning, work assignment and supervision, and in progress review and reporting. Prince2 certification and experience desirable. Technical certifications an advantage. Fluency in written and spoken English essential. Working knowledge of other IAEA official languages (Arabic, Chinese, French, Russian or Spanish) as well as German desirable.

Remuneration

The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $56 091 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $35 618*, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; 6 weeks' annual vacation, home leave,pension plan and health insurance. How to apply to the IAEA Complete an Online Application * Subject to change without notice

Applications from qualified women and candidates from developing countries are encouraged Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above. Testing may be part of the recruitment process.