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End User Support, Los Angeles, California United States

11:41:00 AM
Tracking Code 213733-025
Job Description
ICANN has an exciting new opportunity for an End User Support. This position will perform technical support duties and carry out responsibilities in the following areas (including, but not limited to): troubleshooting, training, and general support of any end user software or hardware.
Key Responsibilities:
  • Provide technical support to ICANN staff and contractors using ICANN information systems.
  • Onboarding, offboarding and access management of ICANN human resources.
  • Maintain IT hardware, software and licenses, including but not limited to the ordering, receiving, distribution and discontinuation of inventory.
  • Manage the technical aspects of both physical and remote ICANN meetings at the request of staff both internal and external to the IT department.
Essential Job Functions:
  • Manage and troubleshoot any desktop, phone, printer, or AV system for local and remote end users
  • Execute IT on-boarding and off-boarding procedure
  • Manage and implement the migration of existing staff to new and/or upgraded technologies
  • Clearly communicate, proactively interface, and effectively train staff in the use of existing systems and implementation of troubleshooting procedures
  • Administer end user accounts as necessary
  • Be on call per preset schedule, proactively checking internal communications systems
  • Be available at all times, except during prescheduled vacations, to assist end users when necessary
Required Skills
  • ICANN values diversity and gives preference to candidates with demonstrated skills in languages in addition to proficient written and spoken English.
  • Proven ability to compose clear reports, summaries and other written communication
  • Detail-oriented and organized with the ability to multi-task
  • Ability to solve complex issues in an ambiguous environment
  • Curiosity and passion for the development of the Internet
  • Ability to work with highly diverse workforce
  • Ability to work independently (self motivated)
  • Flexible availability
Required Experience
Minimum 3 years related technical support experience and/or College degree
Proficiency using desktop and server operating systems, including Windows, Mac OS and application support experience with Outlook and MS Office Suite
ICANN is an Equal Employment Opportunity Employer and does not discriminate based on race, color, religion, national origin, ancestry, citizenship, marital status, veteran status, physical or mental disability, sex, sexual orientation, age or other protected characteristics and complies with all applicable laws and regulations.
Salary commensurate with experience and qualifications. ICANN offers a competitive benefits package, including a retirement savings plan and also employer-paid medical, dental, vision, disability and life insurance.
All resumes should accompany a well written cover letter (first impressions are everything). Tell us why you are the best person for the job. Only those with comparable skills will be contacted. No phone calls or email please.
About ICANN:
ICANN's mission is to ensure a stable, secure and unified global Internet. To reach another person on the Internet you have to type an address into your computer - a name or a number. That address has to be unique so computers know where to find each other. ICANN coordinates these unique identifiers across the world. Without that coordination we wouldn't have one global Internet. ICANN was formed in 1998. It is a not-for-profit public-benefit corporation with participants from all over the world dedicated to keeping the Internet secure, stable and interoperable. It promotes competition and develops policy on the Internet's unique identifiers. ICANN doesn't control content on the Internet. It cannot stop spam and it doesn't deal with access to the Internet. But through its coordination role of the Internet's naming system, it does have an important impact on the expansion and evolution of the Internet. For more information please visit: http://www.icann.org.
Job Location Los Angeles, California, United States Position Type Full-Time/Regular

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