Reservations & Ticketing Agent - Los Angeles

Country UNITED STATES OF AMERICA City Los Angeles Department Closing date 27 October 2013

Job Purpose To optimise all front desk and call centre activity with guests, turning leads to potential sales outcomes. Ensure Etihad reservations and ticketing policies and procedures are correctly implemented. Deliver customer service to exceed guest expectations. Responsibilities Ensure all revenue, yield, volume and EY Holidays targets achieved Monitor queues, issue PTAs and assist with TODs Ensure all monies accounted for and TSR tallies Complete pre-flight checks to agreed standards Ensure ticket stock correctly logged, stocked, stored and all material properly stocked and displayed Keep up to date on product, service, policies procedures Ensure telephone enquiries are answered within 3 rings Sell up on 20% of sales opportunities Requirements Qualifications and Education: High school graduate Experience: 2 years airline or travel agency experience in a reservations and ticketing role preferred Training: Etihad reservation system*AMADEUS* - courses in reservations and ticketing Airline advanced passenger tariff and pricing course. Recognized IATA or knowledge in rules and regulation of airline restrictions Knowledge: Good written and oral English language skills Ability to work under pressure and to short lead times. Able to work on own initiative Good PC skills include Word, Excel, PowerPoint, Internet Numerate

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