Your responsibilities shall include but not limited to:
· Supervise the efficient operations and monitor performance of the assigned team in order to achieve revenue, yield and volume targets.
· Handle day-to-day problem resolution, escalating to higher levels as required.
· Keep self up to date on product, service, policies and procedures through regular team meetings ensuring communication and understanding by team members.
· In a state of flight disruption, ensure liaison with all involved (guests and colleagues alike) is managed in a positive manner and that revenue and guest satisfaction requirements are maintained
· Responsible for having queues, PTA issues, TODs and re-issues completed in a timely manner
- Responsible and accountable for identifying safety risks in accordance with risk assessment process, and ensures that adequate risk mitigation steps are appropriately implemented in order to ascertain safety within the workplace.
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