Supervise and control flight-handling activities such as flight editing, check-in, transfers, boarding etc, in order to ensure an optimum standard of guest service, ensuring that all ground services business is delivered in accordance with the Etihad values
Act as point of liaison for 3rd party check-in staff ensuring that resources provided are aligned with the SLA
Responsible for the design and implementation of effective rosters which meet operational and legal requirements
Conduct SLA audits on the landside operation and feedback the findings to the Airport Manager and GHA staff
Will take an active role in Emergency Response and Business Continuity exercises
Ensure that opportunities to optimize excess baggage revenues are identified and delivered
Ensure the Performance Management of junior team members is carried out in accordance with the Etihad Airways values
Will act as local guest services champion for airport feedback in consultation with HQ
Other ad hoc duties as detailed by the business as and when required
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