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Human Capital Synergies Africa

12:56:00 PM
Human Capital Synergies, Africa is a Nairobi based, human resources solutions provider whose clients include a range of organizations in various sectors within the region.

Our client is a global leader in providing mobile solutions with a presence in Asia, Africa, Europe, Latin America and the Middle East.

Our client is seeking to fill the following positions:

Op Co Coordinator - Applications

Key Responsibilities:
  • Act as SPOC for OpCo technical matters
  • Handle day-to-day affairs of operations and local team management
  • Drive O&M assignments & coordinate local office affairs
  • System administration – monitoring servers and storage devices
  • Monitor vulnerabilities and ensure all servers are security compliant
  • To provide resolutions to customer queries
  • Liaise with ISV/customer on service requests or problems
  • Work cooperatively with local technical groups for resolutions
  • Perform VAS/SDP Node monitoring and surveillance or network
Competencies Required:
  • Working knowledge of Trouble Tickets System
  • Possess vendor co-ordination skills
  • Knowledge of GSM,SS7
  • Understand Telecom & Networking fundamentals, Linux/Sun/Window Administration
  • Good interpersonal and spoken and written English skills
  • Experience with on one or more of the following VAS services:
  1. Roaming Platform
  2. Messaging Platform
  3. Content Management
  4. Call Management
  • Team player
  • Experience in the telecom industry; familiarity with O&M of Telecom operators or MS operations of telecom vendors; wireless network O & M processes preferred
  • Clustering fundamentals, Understanding of disk systems (such as Mirroring and RAID)
Education & Experience:
  • BE/B Tech or Equivalent
  • 3 to 5 years
Sr. Operations Manager

Key Responsibilities:
  • To Lead and manage Technical Operations (program, projects, technical support and operations) of a particular hub and certain number of OpCos associated with it & accountable for all technical delivery issues relating to 24x7 operations using onsite / offshore model
  • Manage third party vendors / partners and other groups for escalations and technical resolutions
  • Technical Account management against agreed processes for KPI/SLA management and delivery
  • Manage the strategic & operational delivery of service to the assigned statement of work
  • Customer and revenue centricity, review customer feedback with team
  • Accountable for the resolution of operational problems and issues that impact service delivery in all service deliverables
  • Strong supervision, monitoring and business analysis
  • Risks, mitigations
  • Participate in technical discussions on issues with the customer
  • Responsible for capacity planning and forecasts
  • Maintains integrity, security & confidentiality of all sensitive information and the physical security of the delivery network & infrastructure
  • Essential tool knowledge, third party H/W & S/W knowledge, NOC exposure & service desk knowledge.
  • Managing employee performance
Hub Leader

Competencies Required:
  • Lead a team of operation support engineers including partners
  • Excellent knowledge of telecom and VAS products/networks.
  • Experience in handling/interfacing with customer
  • Experience in capacity planning and forecast.
  • Experience of handling 24X7 operations
  • Knowledge of IP networks is desirable
  • BI and MIS tools and techniques
  • Experience of working in global environment
  • Ability of handle ambiguous and demanding work situations
  • Strong strategic acumen coupled with execution capability
  • Excellent people management and communication skills, matured in conduct and command.
  • Should have awareness of operating in a matrix organization.
  • Exposure in handling multiple stakeholders
Education & Experience:
  • 8 to 12 years of Experience
  • MCA / B Tech or equivalent qualifications
  • MBA is desirable
  • Multilingual is an advantage (French and English)
Candidates who meet the above profiles should send their Applications and CVs electronically to:

Human Capital Synergies Africa Ltd
Email: info@hcsafrica.com

Shortlisting will commence on Wednesday 13th April 2011.

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