Advice and Admissions Co-ordinator Reading College

Salary: £26,749 - £29,237 p.a.

Ref: SS-AAC-001

An exciting opportunity has arisen at Berkshire's thriving further education establishment, Reading College.

Delivering a high quality level of customer service is one of the College's highest priorities and this role is one of the lynchpins in making sure that happens. Dealing with a wide variety of customers, you'll ensure we're delivering this level of service to those coming into contact with the College, from front line services, enquires, call centre and enrolment.

Managing a team you'll inspire, lead and motivate staff to provide a highly professional service overseeing performance and monitoring customer contact addressing issues as required. You will also play a major role in student enrolment taking responsibility of payments and refunds where necessary.

A sound understanding of further education is an essential requirement of this role, especially knowledge of eligibility criteria and progression routes. Providing the highest levels of customer service should be a passion of yours and you should be able to demonstrate experience of managing a customer service environment successfully. A qualification in customer services is desirable however all candidates should have at Level 2 English (or equivalent).

If you would like to apply for this position, please visit www.reading-college.ac.uk

Closing date: 10am on 8^th August 2011.