Customer Care Executive

Ref: SASRA 2/2(64)

The position holder will provide frontline customer services in coordinating internal and external telephone communications for effective communication.

Key Duties and Responsibility

• Management and control of visitors to the Authority;
• Receive and direct all communications to the relevant departments;
• Receive customer feedback through verbal , telephone calls, notes and forward to the relevant office;
• Handle office administration duties;

Minimum qualifications

• Bachelor’s Degree in Hospitality Management, Commerce (Marketing option) or Business related qualifications or Diploma certificate from a recognized college,
• Proficient in MS software applications,
• Minimum of three (3) years of continuous customer service working experience,
• Strong in analytical, communication and interpersonal skills with a high integrity, cooperation, self motivation attributes

SASRA is an equal opportunity employer, Interested candidates should submit their applications enclosing detailed CV, current position, current remuneration, 3 referees and their contact email address and telephone numbers quoting the above Job ref. number to:

The Chief Executive Officer
Sacco Societies Regulatory Authority
P.O. Box 25089–00100
Nairobi

To reach us not later than 10th June, 2011

Note: Only short listed applicants will be contacted and canvassing shall lead to automatic disqualification