Botswana - Examinations Assistant

The British Council in Botswama is looking for a qualified individual to fill the post of an 'Examinations Assistant'.
The work of the Examinations Assistant is about providing support to the Examinations Manager in examinations administration and finance as well as about continuous interaction with customers in many different ways:- via phone, face-to-face at the Front-of-house, responding to e-mail enquiries and registering candidates for different exams.

Job aim:
To provide support to the Examinations Manager in the areas of customer service, examinations administration and finance; inspire and help customers to do business with British Council, understand their needs and provide excellent service.

Duties:

			Customer service: to work at the front-of-house, handle enquiries, answer calls, keep front-of-house tidy, deal with complaints, collect data on enquiries and register candidates
			Examination administration: to book venues and contact venue staff
			Finance: to raise purchase orders, invoices and other basic financial operations; to contact suppliers and get quotations

Desirable technical and generic skills and experience:

			Customer service Orientation
			Understanding potential markets/customers
			Fluency in English
			Computing skills

Essential competencies

			Connecting with others (essential)
			Working together (essential)
			Being accountable (essential)
			Making it happen (essential)
			Marketing and customer service level

Terms of employment:
One (1) year contract renewable.

How to apply?
Read through the job description document. Download and complete the application form. To help you understand and complete the application form, read through the 'Behavioural Competency' dictionary to the left of this page.

Please read all the documents carefully before you fill in the job application form. Telephone applications or enquiries will not be considered. Your completed application form should be submitted to the address below by 02 June 2011.

Address:
To: The Director
British Council, British High Commission Building. Queen Road, The Mall, PO Box 439, Gaborone, Botswana.

Applications received after the deadline will not be considered. Only candidates shortlisted for interview will be contacted. We do not accept CV's, handwritten applications or expressions of interest.