Head of KPMG China Delivery Centre (KDC)

General:

• Provide vision and leadership for defining, developing, deploying and delivering activities across client facing services and firm support services for China, and for KDC’s own support services
• Report to the KPMG China COO and contribute to and implement the agreed strategy, incorporating the KDC operational strategy into the organisational plan
• Assist in determining the appropriate level of resource allocation and seek new methods to achieve results in a cost-effective and efficient way 
• Recruit and retain the specialised talent needed to implement strategies and meet service level expectations; build organisation and staff capacity and shape management to develop and grow the KDC
• Bring current knowledge and future visions of technology and systems to business processes, products and services in order to gain a competitive advantage; identify emerging technologies and methodologies to be introduced within the China region to ensure that KDC capabilities respond to the needs of the region’s growth and product/service diversification
• Position the KDC as a valuable tool to drive innovation and creative solutions to business challenges
• Work collaboratively with global and regional governance to establish immediate and long-term needs among business stakeholders, and ensure standards are adhered to, best practices are utilised and innovations are shared
• Oversee design, marketing and promotion of KDC programmes and services

Strategic Planning & Governance:

• Plan and execute the strategy, goals and initiatives that align with KPMG’s business vision, mission and strategy, and steer the firm to achieve/exceed the business case

Fiscal Planning & Accountability:

• Balance resource constraints (both talent and fiscal) to optimise return on investments
• Create and manage annual operating and capital budgets as an integral part of the KDC budget to ensure consistency with overall strategic objectives
• Select and manage vendor relationships competitively to ensure the most cost-effective products and services; be responsible for identifying and delivering cost synergies and savings

Desired Skills & Experience

Experience / Attributes

• A minimum of 10 years’ relevant experience managing operations in a complex, sizeable (300+) matrix organisation, dealing with multiple senior executive level stakeholders
• Knowledge of KPMG’s business preferred
• Strong business acumen with service mindset; related experience such as technology, operations and finance
• Proven experience in delivering on large-scale change programmes with demonstrated capability to serve the broader needs of business users
• Good track record of building and transforming outsourcing strategies and transitions to low-cost locations; strategic supplier management for delivery and support
• Solid experience in business processes, management, budgeting and operations
• Demonstrated success in partnering with non-technical, executive and senior leadership teams
• Proven management expertise leading a KPO/BPO team to support a multi-divisional, geographically diverse professional services business
• Ability to understand and apply various project management methodologies and change management concepts in a highly regulated industry
• Professional services experience and IT financial management is desirable
• Excellent interpersonal, communication and listening skills
• Excellent command in verbal and written English required;  Chinese language (Putonghua) would be an added advantage

Qualifications

• Bachelor’s degree, preferably in Business, Computer Science, Engineering or related field; Master’s degree in Business Administration preferred

To apply please send your CV and salary expectations to human.resources.hk@kpmg.com

We offer successful candidates an attractive remuneration package and the opportunity to work in dynamic and exciting environment.

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