Senior Account Manager Citobi

For over 10 years, CITOBI has been specialized in customer lifecycle marketing, putting into place acquisition, loyalty, cross-selling, and welcome programs. These marketing solutions are put into place with original, leading edge Customer Relationship Marketing and 1to1 Marketing approaches, in an automated way, across multiple channels (paper, email, SMS). We accompany our clients all the way, from strategy development to the implementation of their campaigns, establishing a long-term relationship with them.

Our clients include dynamic enterprises – such as Kia, Renmans, Fiat, Palm breweries, Deutsche Bank, Touring, Toyota, Johnson & Johnson and Novartis – from various sectors (automobile, consumer goods, distribution, media, financial services, pharmaceutical, etc.).

Job Description

CITOBI is looking for a Senior Account Manager for its “1to1 Marketing Services” Business Unit.

Account Management:

• Follow-up of business and customer relationships.
• Proactivity in terms of strategic recommendation.
• Reactivity in terms of operational execution of projects.
• Elaboration of 1to1 marketing recommendations and projects.
• Writing up and selling of offers, follow-up of client objectives, profitability, invoicing, administration.

Project Management:

• Carry through defined projects for the client along with the Technical Project Manager.
• Strong analytical skills, a good coordination capacity and attention to detail.
• The ability to work well in a team, in and out of the company.
• Aptitude to professionally manage the client relationship.

Main responsibilities:

• Elaborate the functional analyses considering the client needs.
• Ensure all projects’ development phases go well, closely collaborating with the technical teams and partner companies.
• Ensure the reporting and follow-up requested by the clients.
• Ensure the next sales steps.

The Senior Account Manager will manage 3-5 key accounts from different sectors, and will typically work on 5-10 projects simultaneously, each lasting between 1-3 months on average. After having acquired further experience, his career can then evolve towards global client responsibilities (Account Director) and/or business development.

Experience & Personal Abilities

Experience:

• Professional experience of 5 to 10 years.
• Commercial Engineer / Masters in Economics / Graduated in Marketing, or have a similar professional career.
• Experience on the supplier side of marketing services, in CRM / direct marketing / consulting, AND/OR,
• Experience in key account management, AND/OR,
• Experience on the client side, in CRM / direct marketing / strategy, with a demonstrated interest for below the line marketing, the technological aspects of marketing and the new media.

Personal abilities:

• Interpersonal communication qualities: active listening and communication ease.
• Operational in three languages (NL, F, EN).
• Strong project management, analytical, organizational skills.
• Creative and efficient in problem solving.
• Ability to work autonomously, as well as in a team.
• Strong affinity with current technical aspects: CRM technologies, database, campaigning management, etc.

Citobi

CITOBI is a growing company that holds a leading position in CRM Marketing in Belgium, counting almost 40 employees. The offices are located near the Louvain-la-Neuve center, offering a pleasant environment as well as easy accessibility from Flanders, Wallonia or Brussels.

To apply, send your CV and a motivation letter to our HR Manager, Laurent Liémance: HR@citobi.be (010/45 85 14).

For more information on our products, services and job positions at CITOBI, check out our website: www.citobi.com.