Director, Member Services and Promotion Branch

Vacancy No: TC/2015/ISSA/01 Title: Director, Member Services and Promotion Branch Grade: D1 Contract type: Fixed-Term Appointment Duration of contract:  One year, renewable	Date: 10 April 2015 Application Deadline (midnight Geneva time) 10 May 2015 (11 day(s) until closing deadline) Currently accepting applications   Organization unit:   AISS MSP Duty Station:  Geneva, Switzerland
Under article 4.2, paragraph (e) of the Staff Regulations, the filling of vacancies in technical cooperation projects does not fall under Annex I of the Staff Regulations and is made by direct selection by the Director-General. In order to support the best informed process in the filling of the present vacancy by direct selection, the ILO invites interested candidates to submit their curriculum vitae online by the above date (midnight Geneva time). Technical cooperation appointments are not expected to lead to a career in the ILO and they do not carry any expectation of renewal or conversion to any other type of appointment in the Organization. A one-year fixed-term contract will be given. Extensions of technical cooperation contracts are subject to various elements including the following: availability of funds, continuing need of the functions and satisfactory conduct and performance. The following are eligible to apply: - ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the Staff Regulations. - External candidates
INTRODUCTION The International Social Security Association (ISSA) is the world's leading international organization for social security institutions, government departments and agencies. Founded in 1927 under the auspices of the International Labour Organization, the ISSA counts more than 330 member organizations in close to 160 countries. The ISSA promotes excellence as an important condition for good governance, high performance and service quality in social security administration. The ISSA means of action are focused on its innovative Centre for Excellence offering international professional guidelines for social security administrations, technical support and learning services, capacity building, the organization of major professional and regional events and networking occasions as well as activities to promote dynamic social security worldwide. The incumbent is responsible for management of the Member Services and Promotion Branch (MSP), in particular the timely delivery of a range of targeted member services and communication across multiple channels as defined in the triennial Programme and Budget and the related implementation plans. The MSP Branch plays a key role as regards the Centre for Excellence through the provision and promotion of member services such as the ISSA website, publications, technical advice and capacity building. The Branch implements its deliverables in close collaboration with its sister Branch, Social Security Development which is responsible for the technical content provision, including the development of ISSA Guidelines. As a member of the management team, the incumbent works closely with other managers and staff members in the implementation of the cross-branch development and production goals of the ISSA, in particular the Centre for Excellence. The incumbent participates in the strategic decision-making of the ISSA and ensures that the ISSA's programme is appropriately delivered to members.
Description of Duties The incumbent reports to the Secretary General. Main duties and responsibilities: Exercise full management responsibility for the implementation of the work branch's deliverables, including the formulation of project plans, intermediary objectives, and regular reports. Challenge, coach and manage staff to achieve objectives and complete projects within limited time and budgets. Market the range of services available to members in a targeted and strategic manner, using all available means, to ensure that all members are engaged, and availing them of the ISSA services they may need, when they need them. Design and implement new services for members as needed. Oversee the provision of member services including the communication of the ISSA's knowledge base, in particular with regard to the ISSA Guidelines and related knowledge resources, as well as the attendant ISSA advice and technical support. Evolve and manage the ISSA Academy, which provides a range of services to members including a workshop programme which offers practical support to members in the implementation of improvement projects based on the ISSA Guidelines. Oversee the recruitment and accreditation of experts for the ISSA Roster of Experts; activate experts for the workshops, technical advice and support, and other services. Develop and oversee the ISSA Academy diploma training programme, motivating and supporting elite training institutions to offer, on a franchise model, comprehensive training on each set of ISSA Guidelines as well as customized training exclusively to ISSA members. Evaluate annual output of each training partner. Develop and manage the ISSA Recognition programme to acknowledge members' implementation of the ISSA Guidelines. Provide auditors and members alike with comprehensive evaluation guides, and ensure that they are updated. Ensure that the ISSA Web site provides an accessible and rewarding experience for members. Create an annual member services marketing plan that stimulates member engagement and supports retention. Evaluate through the member survey. Contribute to the ISSA objective of being the leading worldwide institution with regard to strategic and operational technical knowledge in social security administration, through the oversight of a dynamic and efficient corporate communication and promotion service. Ensure that the ISSA's multilingual Web portal provides an open door to social security standards and good practices for ISSA members and authoritative information to the public. Manage the ISSA publications programme, ensuring that the publishing policy is being adhered to, and that publications are available on line and in time in the appropriate languages. Ensure that ISSA's communication and promotion services are delivered in accordance with the overall strategy, workplans and members' needs. Oversee the events coordination, to ensure that all ISSA events are run professionally and efficiently. Manage the ISSA's translation service, which commissions translations mainly in French, English, German and Spanish, but also in Arabic, Chinese, Russian and other languages. Undertake any other tasks and projects as assigned by the Secretary General.
Required Qualifications
Education Advanced university degree in public management, business administration, communication or other relevant field or equivalent education acquired notably through work experience.
Experience More than 15 years of both managerial and technical experience in private or public sector communication and marketing with a strong focus on designing and delivering member relations programmes, retention strategies and targeted services, as well as significant international experience. Direct and relevant experience in implementing successful engagement operations is essential, as is the ability to manage project teams effectively.
Languages Excellent knowledge of one official language of the ISSA (English, French, German, Spanish) and a very good knowledge of a second. Working knowledge of a third language would be an advantage.
Competencies  The work requires an excellent knowledge, both strategic and applied, of communication and marketing, and strong member service orientation and focus on quality of outputs. Superior skills and demonstrated ability in managing complex membership services programmes, engagement techniques, social media, managing people, organizing resources and establishing priorities to reach successful outcomes. Openness to change and demonstrated ability in planning and implementing development initiatives. Ability to organize, lead and be part of a project team and knowledge of project management methodology. Excellent oral and written communication skills, interpersonal skills, and structured knowledge management skills. Strategic planning and performance measurement skills. Knowledge of current and emerging trends in developing and nurturing a strong membership base. Knowledge of leading client-centred practices and tools. Ability to integrate internal and external issues as considerations in the design and delivery of development initiatives.
APPLICANTS WILL BE CONTACTED DIRECTLY IF SELECTED FOR WRITTEN TEST.
APPLICANTS WILL BE CONTACTED DIRECTLY IF SELECTED FOR AN INTERVIEW.
APPENDIX I CONDITIONS OF EMPLOYMENT
Grade: D1 Salary and post adjustment (with dependants) US$ Salary Minimum 103400 rising to Maximum 118790 Post adjustment for Geneva Minimum 93473 Maximum 107386 Salary and post adjustment (without dependants) US$ Salary Minimum 95575 Maximum Maximum 108844 Post adjustment for Geneva Minimum 86399 Maximum 98394
Please note that the above salary levels are determined according to the criteria established by the International Civil Service Commission. The ILO is international public sector employer and salary and other employment conditions are not negotiable. Other allowances and benefits subject to specific terms of appointment: Children's allowance (except for the first child if the dependent rate of salary is paid in respect of that child); Children's education grant (per child per year); Pension and Health Insurance schemes; 30 working days' annual leave; Assignment Grant; Entitlement to transport expenses of personal effects; Repatriation Grant; Home-leave travel with eligible dependants every two years; Rental subsidy (if applicable). Recruitment is normally made at the initial step in the grade. Salaries and emoluments are exempt from taxation by the Swiss authorities and, on the basis of international agreements or national law relating to presence or residence abroad, are generally exempt from taxation by other governments. In the absence of exemption, in most cases tax paid will be reimbursed in accordance with an ILO document which will be supplied upon request. While the successful candidate will be initially working in Geneva, he/she may be assigned to any duty station designated by the Director-General of the ILO.
Please note that all candidates must complete an on-line application form. To apply, please visit ILO's e-Recruitment website at: erecruit.ilo.org. The system provides instructions for online application procedures.
The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account - @ilo.org - should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants. Depending on the location and availability of candidates, assessors and interview panel members, the ILO may use communication technologies such as Skype, Video or teleconference, e-mail, etc for the assessment and evaluation of candidates at the different stages of the recruitment process, including assessment centres, technical tests or interviews.