Logistics Manager

ABOUT COMPUTERS FOR YOUTH
CFY is the nation's leader in improving the Home Learning Environment of low-income school children. CFY works across the country to educate thought leaders and policymakers on the importance of expanding educational priorities to include learning in the home.

Since 1999, CFY has developed high-impact interventions to strengthen the home learning environment among middle school students, with programs now operating in New York City, Philadelphia, Atlanta, Los Angeles and the San Francisco Bay Area. Its signature Take IT Home program helps educators build stronger home-school connections and provides families with the key ingredients required to improve their home learning environment -- a home computer loaded with selected educational software; online family learning services; information about affordable broadband options; and hands-on training designed to help parents become more effective learning partners. Families are trained at a half-day Family Learning Workshop in the child's school where parents and their children learn together on their Home Learning Center computer. Studies confirm that CFY’s programs have significantly improved students’ test scores and class effort and have increased parents’ confidence and involvement.

To extend the impact of its work and strengthen the home learning field, CFY also operates an Affiliate Network of more than 30 organizations in more than 20 states and the District of Columbia.

In Los Angeles, CFY will serve approximately 15,000 families in about 30-40 schools over the next two years by providing free home learning centers, training, and bilingual help desk support, with the goals of strengthening the home learning environment and promoting family broadband adoption. Additionally, CFY-LA will provide professional development and training to the educators at its partner schools in order to strengthen the connection between the classroom and the home.

For more information, please visit www.cfy.org.

POSITION DESCRIPTION
The Logistics Manager will manage the school logistics involved with executing Family Learning Workshops (FLWs) as part of our Take IT Home program. The Logistics Manager will supervise one full-time and two part-time logistics staff and, in conjunction with the Senior Training Manager, approximately 30 part-time customer service representatives.

DIRECT REPORTS
The LM will supervise a team of one Logistics Coordinator and two Program Associates.

DIRECT SUPERVISOR
The LM will report to the CFY-LA Director of Programs.

KEY RESPONSIBILITIES
Workshop Operations: 75%

• Manage Logistics Coordinator and Program Associates.
• Oversee school site visits (i.e., Kick Off Meetings, Final Walk Throughs) to assess if a school's facility meets the logistical and electrical requirements of CFY's Take IT Home program.
• Help resolve any facility challenges that arise at schools.
• Maintain documentation regarding school infrastructure and logistics plans created by staff.
• Review and approve logistics plans with CFY Program Managers and Logistics Coordinators prior to each FLW.
• Manage inventory of logistics supplies and communicate supply needs to the Office Manager as needed.
• Oversee packing of supplies for five FLWs per Saturday; coordinate shipment of FLW supplies to schools.

Manage part-time Customer Service Representatives (CSRs): 15%

• Train CSRs in customer service and workshop logistics, in conjunction with the Senior Training Manager.

General Management Responsibilities: 10%

• Manage full-time and part-time staff.
• Manage individual team member performance: ensure training and coaching necessary to perform basic job duties, hold bi-weekly meetings with team members to support their performance, perform annual performance reviews, and maintain documentation as per CFY standards.
• Attend training, including in-house training. Be prepared to discuss concepts learned with team members and find ways to apply learning at CFY-LA.
• Manage up, by being proactive and keeping manager informed of changing priorities.
• Understand and communicate the mission to staff, clients, donors, and other stakeholders.

Other Duties as Necessary

Note: During the school year, this position is primarily a Tuesday-Saturday position with exceptions on most holiday weekends.

CANDIDATE QUALIFICATIONS
Required:

• Passion for CFY’s mission
• Bachelor’s degree
• At least three years experience in event planning, project planning or other logistics position
• Customer service experience
• Proven organizational and problem-solving skills
• Proven skills managing multiple details
• Strong relationship or “people” skills
• Strong written and oral communication skills
• Demonstrated ability to work independently and with minimal oversight
• Capacity to thrive under pressure while working on multiple tasks and projects
• Ability to set priorities for self, team and peers, and adjust when priorities change
• Proficient using all Microsoft Office applications including Word, Excel, and Outlook

One or more of the following preferred:

• Experience working with low-income communities
• Experience managing full-time staff
• Oral Spanish proficiency

Please send a resume and thoughtful cover letter, outlining how your skills and experience meet the qualifications of the position, your most recent salary and stating how you heard about this opportunity, to jobs@cfy.org using the following conventions:

Subject line: CFY-LA Logistics Manager Search
Cover Letter: yourfirstname_yourlastname_coverletter.doc
Resume: yourfirstname_yourlastname_resume.doc

Applications will be reviewed on a rolling basis.