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TECHNICAL SUPPORT ENGIEER

10:55:00 AM
Sandvik in Zhabei Shanghaiis seeking for a
Senior Technical Support Engineer
Sandvik is a high-technology, engineering group with advanced products and a world-leading position within selected areas. Worldwide business activities are conducted through representation in more than 130 countries. In 2013the Group had about 47,000employees with annual sales of approximately 87billion SEK.
Sandvik Mining, aleading supplier in equipment, tools and service for the mining industry. The business area is active in exploration, rock drilling, rock cutting, crushing, and loading and hauling solutions for surface and underground applications. In 2013sales amounted to about 30700 MSEK, with approximately 13000employees.
Sandvik Construction, specializes in equipment, tools and service for the breaking, drilling and crushing niches in the construction industry. Application areas include tunneling, quarrying, road building, demolition and recycling.In 2013sales amounted to about 8,600MSEK, with approximately 3,100employees.
The position would directly report to Product Line Manager, below please refer to the job description:
Job Purpose:
Their role is technical support on stationary crushing & screening business. Their daily work are preparing flowsheet, technical documents for offer/bidding, visiting the customer with sales people, knowledge of customer requirements and the finding of solutions.
Key performance areas:
  • Work closely with sales team to understand CNS CHN customer’s technical requirements/needs, and enhance their comprehension of product application.
  • Provide technical support to both customers, distributors, and the internal sales teams on product offering and technical communication & training
  • Facilitate marketing survey on the status & development for different industries customer applications.
  • Focus on product application field research & case study for typical customer
  • Participate in the marketing events, exhibition, and industry seminars, collect and analyses up-to-date information from the market
  • Keep up to date in relation to and competitors’ product performance, product & market development.
  • Provide input (editing, translation & verification) into technical and marketing material.
  • Visit key customers in conjunction with the sales teams to provide in depth product knowledge. This will include developing direct customer relationships with key clients and helping the aftermarket teams to troubleshoot technical problems.
  • Crushing Plant Design related work, such as flowsheet, layout, equipment selection, operation cost analysis. Providing proposal on the design (Process and Layout) of large scale/complicated plant. Providing technical support on the customer’s plant design and construction after sales including check and comment customer’s design drawings.
  • Technical documentation preparing, such as Project Proposal, Bidding document, Equipment/Process Presentation, Competition Analysis/Comparison.
Your profile:
  • Knowledge of SMC CNS equipment’s and application especially crusher & screening products and application
  • Proficient design of C&S plant
  • Fluent English in both verbal and written;
  • Proficient computer skills in MS officeand AutoCAD；
  • Proactive, quick at learning;
  • Strong customer service focus.
  • Highly developed interpersonal & communication skills.
  • At least 3-5years’ working experience inconstruction or mining related industry, and at least 2 years working experience C&S plant design and construction experience.
  • University degree (or above )with major in engineering, mining or mechanical;
Other information:
  • Frequent travel is required by this job, average 1/3 - 1/2 working day is on travel.
As a person you are proactive, self-motivated and one with lot of initiative, courage and integrity and a business minded, result oriented attitude. You also have strong communication skills and can work in an English environment.
Contact information:
Read more about Sandvik and apply at www.sandvik.com/career, Job ID: 339363, or contact recruiter directly for any query via hanna.huang_c@sandvik.com.
Deadline: Not set
Job-ID: 339363

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