Sandvik is a global industrial group with advanced products and world-leading positions in selected areas. Currently Sandvik’s Hyperion division, a world leader in cemented carbide metal cutting tools, whom is dedicated to offering high quality products and services to manufacturing companies, has an opening for a Customer Service Representative to represent their extensive product range.
The role
The Customer Service Representative is responsible for supporting the sales areas, dealers and customers on daily inquiries.
Key performance areas
  • Adhere to all policies & procedures especially the EHS policies
  • Manage both internal and external enquiries via email, phone and face to face
  • Manage customer order entries
  • Control accounts receivables and update customer accounts
  • Support sales areas and customers with quotations and all commercial activities
  • Manage a local inventory
  • Maintain and update Sandvik CRM system as required
  • Managing logistics activities for overseas orders and customs clearance
Your profile
  • Experience with/understanding of customer order desk operations.
  • Extensive experience with customer service or supply chain.
  • Thorough knowledge of process and procedure of customer service, logistics, and sourcing.
  • Strong problem solving and high level of customer focus
  • Skilled in all Microsoft tools such as Excel, Projects, PowerPoint, Word, Access and experience using business database systems or similar.
Applications close: 30th June 2016
Job Reference No: 344665
Int Ref: AR
Sandvik is a high-tech and global engineering group offering advanced products and services that enhance customer productivity, profitability and safety. We have world - leading positions in selected areas - tools for metal cutting, equipment and tools for the mining and construction industries, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems. In 2014 the Group had about 47,000 employees and representation in approximately 130 countries, with sales of about 89,000 million SEK.
Deadline: 30 Jun
Job-ID: 344665