ICT Officer - European Securities and Markets Authority

European Securities and Markets Authority (ESMA) is currently seeking candidates (F/M) for the post of ICT Officer (IT applications & services management profile) - grade AD5, Resources Department, Paris, France.

ESMA is an independent European Union (EU) Authority whose main mission is to enhance investors’ protection and promote stable and orderly financial markets.

Job framework & profile:

The Resources Department is responsible for the Authority’s resources and support functions. The Department is structured in four parts:

• Information & Communication Technology (ICT) Unit - preparing and implementing the ESMA’s IT strategic programme, as well as ensuring the implementation and maintenance of the IT systems and networks of the Authority;
• Human Resources team - supporting ESMA staff in all matters related to recruitment, payroll, individual rights and career development;
• Finance & Procurement team - preparing and implementing the budget and procurement plan, and ensuring that budgetary transactions are run in a sound manner and in respect of existing EU rules and procedures; and
• The Facility Management team - responsible for the smooth running of the facilities of the Authority and the acquisition of goods and services, in accordance with the EU public procurement rules and procedures. It ensures also the health, safety and security of ESMA staff and visitors.

The ICT Unit has the responsibility within the Resources Department for developing and operating critical ICT solutions and capabilities supporting the core mission and support processes of ESMA, including the implementation of the ESMA Regulatory Work Programme. Over 12 internal staff members and a significant number of domain-specific consultants are responsible for developing, delivering and maintaining information management and communication technology capabilities that ensure enhanced information exchange among ESMA, National Competent Authorities, Credit Rating Agencies, and third parties.

The successful candidate will be responsible for running within IT service operations, the following areas:

• application management; and
• service management.

Under supervision of the Head of ICT Unit the jobholder will be responsible for:

• execute ICT operations budget;
• organisation of work activities, which includes projects and services;
• liaising with other organisation’s functions (e.g. IT Architecture/Design Authority, Security, IT Programme Management, Facility Management) to ensure compliance and corporate-ICT alignment;
• oversight of correct and timely execution of administrative processes and procedures in compliance with corporate policies and standards;
• inside the given scope be operationally accountable for the services delivered to all ESMA stakeholders;
• ensure the agreement and respect of Service Level Agreements (SLAs) for the supported systems;
• manage relationships with key suppliers and service providers;
• ensure that security and business continuity concerns are adequately addressed in all systems and processes;
• manages the lifecycle of applications and services within scope (deployment, maintenance, upgrades and problem resolution);
• ensures that all manuals and guidelines for proper use of applications and services are up to date and available;
• controls the Continuous Service Improvement (CSI) of applications and services including incident and problem management;
• provide recommendations on the evolution of services and applications; and
• perform incident analysis of services and applications within scope and suggest action items.

Key requirements:

• the required education/university diploma;
• minimum three years of work experience in the area of IT operations management (see job framework above) in positions relevant to this post (acquired after the required level of education);
• ITIL certification;
• experience in organizational change management and in driving maturity improvement programs in ICT operations management; and
• excellent written and oral English (at least at B2 level).

All applications must be sent accordingly to the requirements listed in the vacancy notice.