General Manager Operations

Our client one of the leading insurance and financial services companies in East Africa that is part of a larger Insurance Group which has a strong regional presence with offices in Kenya, Uganda and South Sudan. The client transacts all classes of insurance, including life, health and general insurance.

Job Purpose

To provide leadership to the operations team and manage the activities of the division in such a manner as to ensure that business opportunities are optimised and volume, profitability and quality standards met.

Key Duties

Reporting to the Managing Director and directly supervising the Technical Manager, Life & Health Manager, Claims Manager, Business Development Manager, the General Manager Operation’s duties and responsibilities will include:

• Participate in the strategic and business planning process.
• Set quarterly and monthly targets and regularly review them to ensure that the set targets are achieved. If not achieved, determine reasons for shortfall and put in place a remedial plan.
• Drive business development, build and maintain relationships with key players, and use every opportunity to build a positive image of the company in the market place.
• Stay abreast of developments in the local and international insurance industry, strive to ensure that the company’s operations match those standards
• Constantly guide the operations team on effective ways of achieving maximum productivity and work quality of the highest standards in all respects, offer necessary coaching where there are gaps.
• Set business performance standards in all technical operation areas, develop processes, monitor to ensure compliance and put in place remedial actions.
• Set and drive the implementation of high quality customer care standards so as to help develop/maintain company’s image in the market as a supplier of first class products and service and maintain first class relationships with customers.
• Prepare periodic operational reports for management and Board review
• Set performance standards for staff and monitor performance
• Manage, develop and train staff.

Requirements

• University degree in Business
• Postgraduate management training
• Fully qualified insurance professional eg ACII
• Minimum 10 years of experience preferably in the insurance industry

Core Skills/Competencies

• Strategic thinker
• Business development and management
• Technical standard/processes development & enforcement
• Financial management skills
• Decision making skills
• Leadership skills
• Relationship development and maintenance.
• Staff supervision, training and performance management skills

How to apply:

Send your application including a cover letter indicating your desire to work with our client; a detailed CV highlighting relevant experience, details of current and expected salary, a day time phone contact, email address, and the names of three professional referees by close of business Thursday 31st March 2011.

Adept Systems
Management Consultants
P O Box 6416, Nairobi, GPO 00100
recruit@adeptsystems.co.ke

Please note that we do not charge fees for receiving or processing job applications, only shortlisted candidates will be contacted.