Resettlement Support Center (RSC) Processing Supervisor
Processing Supervisor
Duty Station : Damak, Nepal
Classification : Official, Grade P2
Type of Appointment : Fixed-term, one year with possibility of extension
Estimated Start Date : As soon as possible
Closing Date : 08 April 2011
Reference Code : VN 2011/ 08 (O) - EXT
Established in 1951, IOM is the leading inter-governmental organization in the field of
migration and works closely with governmental, intergovernmental and non-governmental
partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all.
It does so by providing services and advice to governments and migrants.
General Functions:
Under the overall supervision of the RSC Manager and direct supervision of the RSC
Deputy Manager, the successful candidate will be based in Damak and will be responsible
in managing the day-to-day RSC processing activities.
In particular he/she will:
1. Provide daily management and supervise RSC case processing activities.
2. Oversee staff performance to ensure efficiency, high quality work and accurate
completion of activities.
3. Respond to inquiries from and provide guidance and feedback to staff under supervision
in accordance with Worldwide Refugee Processing System (WRAPS), Citizenship and
Immigration Services (CIS,) Population, Refugees and Migration (PRM) and RSC
guidelines.
4. Ensure correct input of RSC records into the WRAPS database.
5. Handle urgent and sensitive cases directly and ensure efficient processing.
6. Use reports to monitor pipeline and take appropriate action to tackle any existing
backlog.
7. Follow-up with Refugee Processing Center (RPC) as needed.
8. Follow-up with United Nations High Commissioner for Refugees (UNHCR) on cases
deferred for further clarification, long-standing cases on hold, or inactive/withdrawn
applications as needed.
9. Coordinate relevant statistics of workflow under direct supervision for the purpose of
generating weekly activity and other reports for management consideration.
10. Update staff under direct supervision of changes in workflow and/or procedures and
provide additional training as required.
11. Represent RSC Damak at meetings and prepare briefings, trainings, background
information and unit updates (as needed.)
12. Assist with interviewing and selecting new staff under direct supervision. Maintain leave
schedule of staff under supervision and duly sign their leave requests.
13. Alert the RSC Deputy Manager of any non-compliance of staff under direct supervision
as well as areas of concern and suggest possible improvements in order to properly
support the overall development of RSC Damak.
14. Report regularly to RSC Deputy Manager and RSC Manager on relevant activities,
problems and solutions.
15. Maintain and ensure confidentiality of all RSC matters.
16. Perform such other duties as may be assigned.
Page 3 / 4
Desirable Qualifications:
Education and Experience
a) Completed university degree from an accredited academic institution, preferably in
Social Science, International Relations, Regional Studies/ related discipline, or an equivalent
combination of training and experience; b) two years of experience in the United States
Refugee Admissions Programme (USRAP,) particularly Resettlement Support Center
activities.
Competencies
a) Excellent communication and report writing skills; b) strong analytical skills,
strategic and creative thinking; c) strong knowledge of WRAPS; d) proven ability to
supervise and direct staff; e) proven ability to work in remote areas; f) ability to work
effectively and harmoniously with colleagues from varied cultures and professional
backgrounds; g) personal commitment, efficiency, flexibility, drive for results; h)
demonstrated gender awareness and gender sensitivity; i) strong level of computer literacy
particularly in ME Office software package and other database applications.
Languages
Thorough knowledge of English.
NOTE:
1. The tenure of contract of staff members holding a regular contract will remain
unchanged.
How to apply:
Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment
system, by April 08, 2011 at the latest, referring to this advertisement.
For further information, please refer to: http://www.iom.int/jahia/Jahia/pid/165
In order for an application to be considered valid, IOM only accepts online profiles duly filled
in and submitted with a cover letter not more than one page specifying the motivation for
applications.
Only shortlisted candidates will be contacted. You can track the progress of your application
in your personal application page in the IOM e-recruitment system.
OPEN TO INTERNAL AND EXTERNAL CANDIDATES
IOM has a proactive recruitment policy to increase the representation of nationals of nonrepresented
member states. Qualified applicants from the following countries will be
favorably considered:
Angola, Armenia, Bahamas, Belize, Benin, Cambodia, Cameroon, Cape Verde, Central
African Republic, Cyprus, Congo, Czech Republic, Dominican Republic, Gabon, Gambia,
Guinea, Honduras, Jamaica, Lesotho, Libya, Luxembourg, Madagascar, Malta,
Mauritania, Mongolia, Morocco, Namibia, Niger, Nigeria, Paraguay, Slovenia, Somalia,
Swaziland, Timor Leste, Togo, Trinidad and Tobago, Tunisia, Yemen
Applications from qualified female candidates are especially encouraged.
Duty Station : Damak, Nepal
Classification : Official, Grade P2
Type of Appointment : Fixed-term, one year with possibility of extension
Estimated Start Date : As soon as possible
Closing Date : 08 April 2011
Reference Code : VN 2011/ 08 (O) - EXT
Established in 1951, IOM is the leading inter-governmental organization in the field of
migration and works closely with governmental, intergovernmental and non-governmental
partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all.
It does so by providing services and advice to governments and migrants.
General Functions:
Under the overall supervision of the RSC Manager and direct supervision of the RSC
Deputy Manager, the successful candidate will be based in Damak and will be responsible
in managing the day-to-day RSC processing activities.
In particular he/she will:
1. Provide daily management and supervise RSC case processing activities.
2. Oversee staff performance to ensure efficiency, high quality work and accurate
completion of activities.
3. Respond to inquiries from and provide guidance and feedback to staff under supervision
in accordance with Worldwide Refugee Processing System (WRAPS), Citizenship and
Immigration Services (CIS,) Population, Refugees and Migration (PRM) and RSC
guidelines.
4. Ensure correct input of RSC records into the WRAPS database.
5. Handle urgent and sensitive cases directly and ensure efficient processing.
6. Use reports to monitor pipeline and take appropriate action to tackle any existing
backlog.
7. Follow-up with Refugee Processing Center (RPC) as needed.
8. Follow-up with United Nations High Commissioner for Refugees (UNHCR) on cases
deferred for further clarification, long-standing cases on hold, or inactive/withdrawn
applications as needed.
9. Coordinate relevant statistics of workflow under direct supervision for the purpose of
generating weekly activity and other reports for management consideration.
10. Update staff under direct supervision of changes in workflow and/or procedures and
provide additional training as required.
11. Represent RSC Damak at meetings and prepare briefings, trainings, background
information and unit updates (as needed.)
12. Assist with interviewing and selecting new staff under direct supervision. Maintain leave
schedule of staff under supervision and duly sign their leave requests.
13. Alert the RSC Deputy Manager of any non-compliance of staff under direct supervision
as well as areas of concern and suggest possible improvements in order to properly
support the overall development of RSC Damak.
14. Report regularly to RSC Deputy Manager and RSC Manager on relevant activities,
problems and solutions.
15. Maintain and ensure confidentiality of all RSC matters.
16. Perform such other duties as may be assigned.
Page 3 / 4
Desirable Qualifications:
Education and Experience
a) Completed university degree from an accredited academic institution, preferably in
Social Science, International Relations, Regional Studies/ related discipline, or an equivalent
combination of training and experience; b) two years of experience in the United States
Refugee Admissions Programme (USRAP,) particularly Resettlement Support Center
activities.
Competencies
a) Excellent communication and report writing skills; b) strong analytical skills,
strategic and creative thinking; c) strong knowledge of WRAPS; d) proven ability to
supervise and direct staff; e) proven ability to work in remote areas; f) ability to work
effectively and harmoniously with colleagues from varied cultures and professional
backgrounds; g) personal commitment, efficiency, flexibility, drive for results; h)
demonstrated gender awareness and gender sensitivity; i) strong level of computer literacy
particularly in ME Office software package and other database applications.
Languages
Thorough knowledge of English.
NOTE:
1. The tenure of contract of staff members holding a regular contract will remain
unchanged.
How to apply:
Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment
system, by April 08, 2011 at the latest, referring to this advertisement.
For further information, please refer to: http://www.iom.int/jahia/Jahia/pid/165
In order for an application to be considered valid, IOM only accepts online profiles duly filled
in and submitted with a cover letter not more than one page specifying the motivation for
applications.
Only shortlisted candidates will be contacted. You can track the progress of your application
in your personal application page in the IOM e-recruitment system.
OPEN TO INTERNAL AND EXTERNAL CANDIDATES
IOM has a proactive recruitment policy to increase the representation of nationals of nonrepresented
member states. Qualified applicants from the following countries will be
favorably considered:
Angola, Armenia, Bahamas, Belize, Benin, Cambodia, Cameroon, Cape Verde, Central
African Republic, Cyprus, Congo, Czech Republic, Dominican Republic, Gabon, Gambia,
Guinea, Honduras, Jamaica, Lesotho, Libya, Luxembourg, Madagascar, Malta,
Mauritania, Mongolia, Morocco, Namibia, Niger, Nigeria, Paraguay, Slovenia, Somalia,
Swaziland, Timor Leste, Togo, Trinidad and Tobago, Tunisia, Yemen
Applications from qualified female candidates are especially encouraged.
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