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Technical Support (TAC) Engineer - Philippines

6:36:00 PM , , ,
Job reference: INIKS - 139

Skill Set Required

  • BS in Computer Science, Electrical Engineering or equivalent plus a minimum of 2-3+ years experience in designing and supporting large scale service provider network infrastructures, , ideally on Network Performance management/monitoring products.
  • Strong interpersonal skills including excellent team oriented skills.
  • Excellent technical skills.
  • Ability to interpret and develop detailed network/system drawings as needed (especially SMS network).
  • Complete understanding of data communications concepts of network architecture.
  • Knowledge/experience with CATV, Wireless technologies, RF, voice, video, and data integration.
  • Operating Systems: Linux/Unix.
  • Protocols and Standards: TCP/IP, RSVP, DiffServ, IntServ, DOCSIS, CDMA, GSM, PCMM, SNMP, SMPP/UCP.
  • Knowledge/experience with the following LAN technologies: Ethernet (10/100/1000) and switching.
  • Knowledge/experience with VPN, Routing Protocols (OSPF, RIP, NLSP, BGP, etc.).
  • Knowledge/experience with IP, network management, OSS systems.
  • Applications: WWW/HTML tools, LDAP, RADIUS, Visio, Power Point.
  • After hours support duty is expected.
  • Excellent problem solving/analytical skills.
  • Must be a self-starter and able to work independently with Field service experience in customer facing roles.
  • Ability to effectively deal with multiple activities and changing priorities and proven problem solving and organizational skills.
  • Perform under pressure in critical situations.
  • Strong oral and written communications skills. Must be able to clearly and effectively communicate work status, risks and issues in English.
  • Results and detail oriented

About the project activities

  • Provide technical services and support for Mobile Messaging Solutions including a strong knowledge of the SMS architecture and call flows.
  • Create and maintain updated and detailed Methods of Procedures (MOPs).
  • Work through technical issues reported into Support by customers and 3rd party vendors.
  • Manage and respond to trouble tickets reported into Support organization and escalate product issues to Level 3 Support.
  • Technical support for implementation of our customer products in a variety of established markets (Cable, Wireless, and Wireline).
  • Technical support to customers and customer prospects providing remote access and phone support assistance with the installation, deployment and management of products and applications.

Conditions

We are looking for an engineer who could ideally perform this assignment as independent contractor. A permanent local contract can be offered as well.

  • Starting date: Immediate
  • Position based in the Philippines and requires a profile based on locally.
  • The selected candidate will follow an intensive training at our customer site.
  • If you wish to apply, Please click the "Apply" button below or send us your CV in English at jobs@iniks.com with the job reference mentioned above.
  • Please include your salary/rate expectations.

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