Senior Training Manager

ABOUT COMPUTERS FOR YOUTH
CFY is the nation's leader in improving the Home Learning Environment of low-income school children. CFY works across the country to educate thought leaders and policymakers on the importance of expanding educational priorities to include learning in the home.

Since 1999, CFY has developed high-impact interventions to strengthen the home learning environment among middle school students, with programs now operating in New York City, Philadelphia, Atlanta, Los Angeles and the San Francisco Bay Area. Its signature Take IT Home program helps educators build stronger home-school connections and provides families with the key ingredients required to improve their home learning environment -- a home computer loaded with selected educational software; online family learning services; information about affordable broadband options; and hands-on training designed to help parents become more effective learning partners. Families are trained at a half-day Family Learning Workshop in the child's school where parents and their children learn together on their Home Learning Center computer. Studies confirm that CFY’s programs have significantly improved students’ test scores and class effort and have increased parents’ confidence and involvement.

To extend the impact of its work and strengthen the home learning field, CFY also operates an Affiliate Network of more than 30 organizations in more than 20 states and the District of Columbia.

In Los Angeles, CFY will serve approximately 15,000 families in about 30-40 schools over the next two years by providing free home learning centers, training, and bilingual help desk support, with the goals of strengthening the home learning environment and promoting family broadband adoption. Additionally, CFY-LA will provide professional development and training to the educators at its partner schools in order to strengthen the connection between the classroom and the home.

For more information, please visit www.cfy.org.

POSITION DESCRIPTION
The Senior Training Manager will ensure the high quality of CFY's Family Learning Workshops (FLW). This includes providing engaging, strategic, and effective training to the part-time staff that work directly with families at CFY partner schools. The Senior Training Manager will supervise and support a full-time Staffing Coordinator who, together with the Senior Training Manager, will hire, train, supervise and manage the part-time staff members who support the FLWs. This includes:

• Approximately 30 Family Trainers who teach the FLW curriculum
• Approximately 4 Training Coaches who provide coaching and feedback to the Family Trainers
• Approximately 30 Customer Service Representatives who provide extra support to families during the FLWs and who setup and tear-down the FLW classrooms before and after the workshops

The Senior Training Manager will supervise and support a full-time Volunteer Manager whovrecruits, trains, and retains a high-quality volunteer force that will fill approximately 1,000 volunteer opportunities annually.

The Senior Training Manager will create and execute engaging, strategic, and effective professional development and training to full-time staff. This includes facilitation of the weekly staff training meeting and additional professional development.

The Senior Training Manager will report to the CFY-LA Director of Programs.

KEY RESPONSIBILITIES
Oversee Family Learning Workshop Classroom Staff and Volunteers: 55%

• Provide initial training and ongoing training and support for Family Trainers, Training Coaches, and Customer Service Representatives on facilitating CFY's curriculum and increasing family engagement.
• Maintain high quality of training provided by Family Trainers by ensuring regular performance evaluation and feedback for part-time staff.
• Maintain high quality of customer service provided by the Customer Service Representatives by ensuring regular performance evaluation and feedback.
• Maintain strategic and effective feedback loops in order to continually increase Family Trainers’ performance by ensuring alignment among all Training Coaches and by providing ongoing training to Training Coaches on effective coaching techniques.
• Enhance the positive and inclusive culture that exists among part-time staff and innovate new ways of incorporating part-time staff into CFY-LA culture.
• Supervise the Staffing Coordinator, who assists with the management of part-time staff.
• With support from the Staffing Coordinator, manage hiring process of part-time training staff, keeping the correct number of Family Trainers, Training Coaches, and Customer Service Representatives active on the staff at all times.
• Oversee the creation and maintenance of the part-time staff work schedule.
• Supervise Volunteer Manager, who manages CFY's volunteer program.
• Oversee the recruitment, training, and retention of volunteers while also ensuring that they are adding maximum value and enjoying a high-quality, professional experience.

Professional Development of Full-Time Staff: 20%

• Communicate and collaborate with Director of Programs and other staff to identify areas of professional development for full-time staff.
• Design and implement engaging, strategic, and effective professional development and trainings for full-time staff.
• Facilitate the weekly staff training meeting.

Curriculum Input and Feedback: 15%

• Communicate and collaborate with the National Manager of Learning and Curriculum Design to provide curriculum feedback as well as to provide new ideas regarding curriculum improvements and new ways of engaging families.
• In conjunction with local, regional, and national staff (including, for example, the National Manager of Learning and Curriculum Design, Senior Training Managers in other regions, and the Director of Programs), improve training that is provided for Family Trainers, Training Coaches, Customer Service Representatives, and full-time
  staff.

General Responsibilities: 10%

• Manage individual team members’ performance: ensure training and coaching necessary to perform basic job duties, hold bi-weekly meetings with team members to support their performance, perform annual performance reviews, and maintain documentation as per CFY standards.
• Participate in CFY-LA weekly team meetings.
• Attend training, including in-house training. Be prepared to discuss concepts learned in the class with team members, and find ways to apply learning at CFY-LA.
• Manage up, by being proactive and keeping manager informed of changing priorities.
• Understand and effectively articulate CFY’s mission to staff, families, educators, funders, and all other stakeholders.

Other Duties as Necessary

Note: During the school year, this position is primarily a Tuesday-Saturday position with exceptions on most holiday weekends.

CANDIDATE QUALIFICATIONS
Required:

• Passion for CFY’s mission;
• Bachelor’s degree;
• At least two years of experience as a trainer;
• At least one year of experience managing a training program;
• At least two years of experience in hiring and directly managing part-time and full-time staff;
• Experience working with low-income communities;
• Proven leadership and personnel management experience;
• Strong written and oral communication skills;
• Proven organizational and problem-solving skills;
• Strong relationship or “people” skills;
• Demonstrated ability to work independently and with minimal oversight;
• Capacity to thrive under pressure while working on multiple tasks and projects;
• Ability to set priorities for self, team, and peers, and adjust when priorities change;
• Proficient using all Microsoft Office applications including Word, Excel, and Outlook.

Preferred:
• Bilingual in Spanish and English;
• Experience working with public schools and/or districts;
• K-12 teaching background;
• Experience designing curricula;
• Access to external training resources and content;
• Experience working with volunteers;
• Master’s degree in a related field.

Please send a resume and thoughtful cover letter, outlining how your skills and experience meet the qualifications of the position, your current/most recent compensation and stating how you heard about this opportunity, to jobs@cfy.org using the following conventions:

Subject line: CFY-LA Senior Training Manager Search
Cover Letter: yourfirstname_yourlastname_coverletter.doc
Resume: yourfirstname_yourlastname_resume.doc
Writing Sample: yourfirstname_yourlastname_writingsample.doc

Applications will be reviewed on a rolling basis and candidates are advised to submit their applications as soon as possible.