Sandvik Mining & Rock Technology is seeking a
Bilingual Customer Sales Support Representative (Mining)
Location: Lively, ON
Sandvik Mining & Rock Technology (SMRT) is seeking a fully bilingual (written and verbal) Customer Sales Support Representative for our Lively office.
Are you looking to work for the leading global supplier of equipment tools, service and technical solutions for the mining and construction industry? SMRT offerings cover rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.
The Customer Sales Support Representative is responsible for providing industry leading sales support, which exceeds customer expectations and fosters customer loyalty and a positive experience in order to support the achievement of sales targets.
Key Responsibilities Include:
  • Actively promoting/selling parts, tools and service to support customers in alignment with their needs by identifying and following-up on opportunities to convert to sales, initiating proactive calls, visiting customers as required and ensuring customer orders are processed.
  • Expediting customer orders and actions from backlog reports
  • Maintaining working knowledge of products and their functions in your respective customer groups
  • Liaising with logistics and inventory controllers to ensure appropriate stock levels and stocked items
  • General system and process administration including data error management
  • Staying current on industry developments, competitive offerings and issues affecting sales and customers
  • Other duties as assigned
  • Bilingualism (English and French) is required
  • Proven customer service and sales experience is preferred
  • Knowledge of the mining industry would be an asset
  • Strong oral/written communication and interpersonal skills
  • Knowledge of processes, tools and techniques for selling goods and services via electronic channels
  • Excellent computer skills (Microsoft Office, Lotus Notes/Outlook etc.)
  • Customer Relationship Management (CRM) Software experience would be an asset (i.e. Salesforce)
  • Ability to work flexible working hours
  • Must be legally eligible to work in Canada
  • Post-secondary education is required, preferably in a Business related field
Sandvik offers a comprehensive compensation package including a retirement savings plan with matching, competitive health, dental, life and disability benefits and ongoing development and training.
How to Apply
Qualified candidates can apply at www.sandvik.com/careersto the Customer Sales Support Specialist job opening # 349719.
Sandvik is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every worker has the opportunity to reach their full potential.
We thank all applicants but only those considered for an interview will be contacted.
Deadline: 28 Feb
Job-ID: 349719