Customer Relations Executive
We are seeking for a Customer Relations Executive who is mature, results oriented and a team player.
Minimum Requirements:
Minimum Requirements:
- Must hold a Bachelor’s degree in ICT with networking bias and proficiency in MS Office.
- At least 2 years’ experience in a customer support role.
- Have strong interpersonal communication and people skills.
- Must be a good communicator, both orally and in written form.
- Be able to work with minimum supervision, following directions and be a quick learner.
- Verifiable references
Responsibilities:
- Resolve customer issues over the telephone, including billing inquiries, sales opportunities and perform all troubleshooting functions related to internet downtimes, web solutions and e-learning and be able to resolve customer complaints and issues.
- Respond to customer correspondence in appropriate manner.
- Accurately enter order information, including updating of customer accounts, telephone and Contact numbers by efficiently and accurately entering all customer service requests into Customer Relationship Management System (CRM)
- Promote sales by explaining available services to potential customers.
- Use provided training materials and job tools to quickly and accurately resolve customer issues.
- Other functions that may be assigned.
Salary offered will be related and dependent on applicant’s level of experience and knowledge.
Interested candidates must apply before the 25th of March 2011 via Email at jobs@octopusict.com.
Applicants who will not have heard from the company by the 27th of March should consider their application not successful.
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