Customer Relations Executive

We are seeking for a Customer Relations Executive who is mature, results oriented and a team player.

Minimum Requirements:

• Must hold a Bachelor’s degree in ICT with networking bias and proficiency in MS Office.
• At least 2 years’ experience in a customer support role.
• Have strong interpersonal communication and people skills.
• Must be a good communicator, both orally and in written form.
• Be able to work with minimum supervision, following directions and be a quick learner.
• Verifiable references

Responsibilities:

• Resolve customer issues over the telephone, including billing inquiries, sales opportunities and perform all troubleshooting functions related to internet downtimes, web solutions and e-learning and be able to resolve customer complaints and issues.
• Respond to customer correspondence in appropriate manner.
• Accurately enter order information, including updating of customer accounts, telephone and Contact numbers by efficiently and accurately entering all customer service requests into Customer Relationship Management System (CRM)
• Promote sales by explaining available services to potential customers.
• Use provided training materials and job tools to quickly and accurately resolve customer issues.
• Other functions that may be assigned.

Remuneration:

Salary offered will be related and dependent on applicant’s level of experience and knowledge.

Interested candidates must apply before the 25th of March 2011 via Email at jobs@octopusict.com.

Applicants who will not have heard from the company by the 27th of March should consider their application not successful.