Header

Solution Consultant - Telkom Kenya

Reference : ref04032011
Contract type : Permanent
Job(s) available(s) : 2
Experience required : 1yr and above
Studies level required : Degree
Working place : Nairobi, Kenya
Creation date : 03/04/2011

Job Description

Department: Business Market

Sub-department: Pre-sales support

Reporting to the position : Pre-sales support Manager

Type of the function : Execution Function

Role Purpose:

This person will be responsible for understanding customer needs and aligning those needs with the spectrum of TKL product and service offerings. As part of the sales cycle, the Solutions Consultant is responsible for providing customer demonstrations, auditing the prospect\'s system, developing and considering alternatives for prospects, preparing professional proposals, making winning presentations, and participates in closing the sale.

Key Responsibilities

1. Operational (incl. Planning): 100%

  • Support the sales team in the qualification analysis and presentation of services and products offered by Telkom Kenya to existing and prospective customers.
  • Develop technical non-standard solutions.
  • Participation in the technical delivery of EOI/RFP.
  • Delivering professional presentations and demos to technical and management personnel and communicating with sales and product managers regarding customer needs.
  • Working closely with Account Managers on assuring and interpreting technical requirements of customers’ opportunities.
  • Investigating new technologies and third party components and staying on top of technology to innovate new products and services.
  • Identifying customer requirements and ensuring proactive communications with customers to ensure customer satisfaction.
  • Support the Project Manager in ensuring the following: Quality of project management within the organization and continuous improvement on project processes,Track individual project performance against the project baseline and validate progress, Provide individual project tracking and consolidated progress validation and escalation of projects and establish management reporting requirements and Identify project risks and/or issues and implement necessary action plans to manage them and avoid potential delays and scope creep.
  • Assist with the tender and contracting process together with the project team until contract award.

Education Background & Experience:

  • A Bachelor degree of Science (or equivalent) from a recognised university with at least second class in telecommunications/ Computer/ Science/Electrical/Electronic engineering or IT degree
  • A Master’s degree will be an added advantage

Professional Knowledge:

  • In-depth knowledge of IT / data / voice / video applications, convergence and IP technologies and security strategies
  • Cisco certifications are an added advantage
  • English language skills should be to a business standard

Work Conditions

* Field Work: YES 30 - 50%
* Professional tools used: laptop, handset, car

Professional Risk (heights, risk of electrocution): YES
Shifts Work: No
Night Shifts: No
Week end work: No
Work on-call: No

The time-line for application is 14th March 2011.

If you do not hear from Human Resources by 18th March, consider your application unsuccessful.


Solution Consultant