Technology Support and Education Application Developer

RTI's International Education Division is supporting education development around the world by strengthening education policy, management and practice in order to achieve measurable improvement in teaching and learning. From our well-established reputation in education system strengthening, to innovative work in early grade assessment and learning, RTI is improving education quality, relevance and efficiency through implementation of projects funded by USAID, DFID, DFAT and other donors and clients.
The successful Technology Support and Education Application Developer [RTI internal title: Mobile Applications Developer 3] candidate will work as part of the ICT program in RTI’s International Education Division, and will support RTI-developed software solutions and its users. This includes developing helpdesk procedures, leading helpdesk responses and knowledge management, and addressing user issues and defects. The candidate will also design, develop, test, and deploy small to moderate solutions designed to improve education in developing countries. This work may involve the use and support of commercial, open source, and RTI-developed software tools. The position will support international education projects in a variety of countries, languages and time zones, and requires reliability, the ability to work well in a team environment and under pressure, and excellent communication and problem solving skills. The location of this position is planned to be Research Triangle Park, North Carolina (RTI's corporate headquarters).
Essential Duties and Responsibilities
This position will be part of the core team enhancing and supporting the Tangerine (www.tangerinecentral.org) family of mobile software for Early Grade Reading Assessment (EGRA), Early Grade Math Assessment (EGMA), and related and other applications. This position will work under technical supervision of the Tangerine Product Manager. The successful candidate may also contribute to the development of other software or web applications. Specific responsibilities are as follows:
· Expand Tangerine helpdesk procedures, and lead helpdesk response and knowledge management.
· Address application user issues and defects in line with service level agreements.
· Proactively monitor and investigate to minimize unscheduled ICT infrastructure and service downtime.
· Maintain system backups, records of daily data communication transaction, problems and remedial actions taken, or installation activities.
· Design, contribute to and develop custom software applications and integrate/re-purpose third party applications from specifications.
· Work with colleagues to develop software architecture, coding, and testing standards.
· Maintain and update websites with graphics, software updates, news items and marketing materials as requested and provided.
· Develop training materials and procedures, and train users in the proper use of relevant hardware and software.
· Travel to Sub-Saharan Africa, Asia and/or Latin America up to 20% calendar time may be needed for project assignments including training and user support, but can be negotiated for applicants with limited mobility.
· BSc or higher in Information Technology or equivalent technical discipline and at least three (3) years working as a software developer
· Proven experience managing a technology helpdesk
· Troubleshooting skills on software, networks and communication devices
· Strong knowledge and skills in software design and development, including testing, test-driven development, and agile methodologies
· Experience developing in and for the Cloud; experience with HTML5, CSS, JSON, and Javascript (CoffeeScript preferred)
· Excellent communication and problem solving skills
· Utmost reliability
· Enthusiasm and ability to transfer technical knowledge to others
· Ability to work in a fast-paced environment and meet deadlines
· Fluent in spoken and written English
· Apache PhoneGap/Cordova
· PouchDB, SQLite
· CKEditor, Inflection.js, Moment.js, D3
· Native Android application development (Java)
· Linux system configuration and administration
· Experience in one or more developing countries
· Proficiency in one or more languages other than English (French preferred)

To apply submit resumes online at www.rti.org/job17175. Candidates are encouraged to apply as soon as possible. Only short listed applicants will be contacted. RTI is proud to be an EEO/AA employer M/F/D/V.