Head of Retail Business
Department: Retail Business
Reporting To: Managing Director
Key Objective of the Job
CfC Life, HR Department,
P.O Box 30364, 00100,
Nairobi
to be received no later than Thursday 31st March 2011
Reporting To: Managing Director
Key Objective of the Job
- Responsible for the end to end performance of the business line to include production, operational efficiency, profitability and great customer service.
- Promote an environment that is conducive to business growth and provide necessary support to staff on business related issues.
- Ensure delivery of a robust customer value proposition that places the company above the competition.
- Ensure effective management of relationships with external suppliers.
Job Summary - List the Key Tasks in the Job
- Own the performance and profitability of the business by monitoring productivity and profitability against set targets
- Enhance operational efficiency of the business in close coordination with the Regional Operations department
- Drive sales through the Agency and any other legal and appropriate channel
- Grow the retail business revenue as per the set targets
- Evaluate and implement processes and procedures that improve on customer service for the retail clients
- Prepare annual budget for the business line
- Manage expenses within the approved budget
- Ensure robust underwriting and claims controls and the embedment of the Business Process Re-Engineering activities
- Drive product innovation in the business in order to introduce new products that meet the customers’ changing needs
- Provide effective people leadership for staff in the department
- Analyse competitor activity to understand opportunities(pro active) and address inefficiencies(reactive)
- Address and embed Audit Findings to ensure that these findings are closed within agreed timelines and the processes embedded within the business
- Effective execution of activities within cost, quality and time constraints i.e : Quality Control, Project Management
Academic and professional qualification
- MBA
- FLMI or ACII
Experience and Knowledge
- 7+ years experience at a senior level in a relevant business
- Very good understanding and experience of insurance administration
- Very good knowledge of insurance products
- In depth understanding of the operations of a life insurance business
- Experience in change management and ability to positively lead change
- Experience in budgeting and strategic financial planning
- Ability to operate within a high pressured environment and engage at an Executive level
- Policy development and implementation
- An appreciation and a good understanding of macro-economics and external factors affecting the business strategies adopted and various markets served by CFC Life
- Ability to get things done
Skills (Personal and Interpersonal)
- Excellent communication, influencing and negotiations skills
- Commercial instinct and drive
- Problem solving and ability to make decisions
- Excellent relationship management and interpersonal/organisational skills
- Ability to interact with employees & establish credibility across all levels in the business
- Ability to interact and gain trust from people within and outside the organisation
- Ability to multi-task and work under stress
- High integrity
- Dynamic self starter with ambition to succeed.
CfC Life, HR Department,
P.O Box 30364, 00100,
Nairobi
to be received no later than Thursday 31st March 2011
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