Header

IT Assistant Duty Station : Geneva, Switzerland

OPEN TO INTERNAL & EXTERNAL CANDIDATES

Position Title : IT Assistant

Duty Station : Geneva, Switzerland

Classification : Employee, Grade Equiv. G5

Type of Appointment : Special, nine months with possibility of extension

Estimated Start Date : As soon as possible

Closing Date : March 17, 2011

Reference Code : SVN 2011/01 (E) - EXT

Established in 1951, IOM is the leading inter-governmental organization in the field of migration

and works closely with governmental, intergovernmental and non-governmental partners. IOM

is dedicated to promoting humane and orderly migration for the benefit of all. It does so by

providing services and advice to governments and migrants.

IOM has a proactive recruitment policy to increase the representation of nationals of

nonrepresented member states. Qualified applicants from the following countries will be

favorably considered:

Algeria, Angola, Armenia, Bahamas, Belize, Benin, Cambodia, Cameroon, Cape Verde, Central

African Republic, Congo, Cyprus, Czech Republic, Dominican Republic, Gabon, Gambia,

Guinea, Honduras, Jamaica, Lesotho, Libya, Luxembourg, Madagascar, Malta, Mauritania,

Mongolia, Morocco, Namibia, Niger, Nigeria, Paraguay, Slovenia, Somalia, Swaziland, Timor

Leste, Togo, Trinidad and Tobago, Tunisia, Yemen

Applications from qualified female candidates are especially encouraged.

General Functions:

Under the overall supervision of Chief, Information Technology and Communications (ITC) and

direct supervision of the Network and Systems Supervisor the successful candidate will provide

first level support (IT Hotline) to Headquarters (HQ) users to troubleshoot their computer and

communication equipment and software issues and first level support of operational system

management (Active Directory, DNS, DHCP, Printing and File Services).

In particular he/ she will:

1. Provide assistance and training to staff in using ITC standard software, hardware, and

other equipment as member of HQ helpdesk.

2. Assist in maintenance of IT Infrastructure remote access equipment (Cisco VPN client,

SSL VPN, VoIP, Skype).

3. Undertake assigned tasks to provide 1st level technical remote support to missions as

requested.

4. Support in installation and maintenance of HQ IT Infrastructure equipment.

5. Compile, modify and keep up to date IT Infrastructure documentation.

6. Assist in monitoring and managing of network security equipment (firewalls, intrusion

prevention systems, WEB access filtering, network access control), network equipment (routers,

switches, Wi-Fi access points) and network monitoring solutions (OP Manager, What#s UP

Gold).

7. Provide IT Standby Support during non-business hours in HQ.

8. Assist in installation and maintenance of system and application service hardware and

software.

9. Perform such other duties as may be assigned.

Desirable Qualifications:

Education and Experience

a) Completed university degree from an accredited academic institution in Computer

Science, Electrical/Electronic/ Telecommunication Engineering or combination of relevant

education/ training and professional experience; b) five years work experience in Systems

and LAN/WAN networking environment; c) at least three years of experience in direct user

support and computer and communication equipment troubleshooting.

Competencies

a) Good communication and team work skills, ability to work effectively and harmoniously

with colleagues from varied cultures and professional background; b) good analytical skills;

c) extensive knowledge of: Windows OS and Active Directory services, networking and

network security equipment, in particular Cisco products, QoS and WAN acceleration and

compression equipment, VoIP and corporate Skype installations, WEB filtering and WEB

reporting equipment, in particular McAfee products and anti-virus solutions, in particular

TrendMicro, corporate backup solutions, in particular Symantec Veritas products, network

monitoring protocols and tools, like SNMP, WMI and OPManager; Cisco Certificated Network

Associate (CCNA) an advantage; d) personal commitment, drive for results, efficiency and

flexibility; e) demonstrated gender awareness and gender sensitivity.

Language(s)

Thorough knowledge of English. Working knowledge of French an advantage.

How to apply:

Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment

system, by March 17, 2011 at the latest, referring to this advertisement.

For further information, please refer to: http://www.iom.int/jahia/Jahia/pid/165


In order for an application to be considered valid, IOM only accepts online profiles duly filled in

and submitted with a cover letter not more than one page specifying the motivation for

applications.

Only shortlisted candidates will be contacted. You can track the progress of your application in

your personal application page in the IOM e-recruitment system.