Mauritius - Customer Services Officer

The British Council in Mauritius is looking for a qualified individual to fill the post of a 'Customer Service Officer'.

Job purpose:
Your role will be to deliver exceptional front-line services to British Council customers, enabling them to make full use of relevant resources.

Duties include:

			Dealing with enquiries from customers
			Registering students at our Teaching Centre and candidates for exams
			Carrying out market research and evaluation
			Providing support on finances
			Helping to organise events

Essential skills and experience:

			Excellent customer service and team working skills
			Strong interpersonal skills
			Be competent in IT
			Fluency in English (IELTS 6.5 minimum) and French

The following competences must also be demonstrated:

			Customer service orientation
			Team working
			Flexibility
			Acheivement

How to apply
Read through the job description document. Download and complete the application form. To help you understand and complete the application form, read through the ‘How to complete the application’ and ‘Guidance for applicants’ documents to the left of this page. Listed within the job description document, you will find a number of listed ‘competencies’. Evidence against those competencies will need to be provided in your application form under the ‘Evidence in support of your application’ area. To help you understand the competencies, we have provided a 'Behavioural Competency' and 'Generic Skills' dictionary to the left of this page.

Please read all the documents carefully before you fill in the job application form. Telephone applications or enquiries will not be considered. Completed applications should be sent via email to: adilla.diouman@mu.britishcouncil.org by 16h00 on Saturday 19 March 2011.

Applications received after the deadline will not be considered. Only candidates shortlisted for interview will be contacted. We do not accept CV's, handwritten applications or expressions of interest.