Customer Admin Reporting Manager

Date: Jan 12, 2012

Location: TowerD,RMZ Infin, Bangalore, India-Bangalore-IND

Title: Customer Admin Reporting Manager ID: CUS00005475 Description Position Title: Customer Admin Reporting Manager Location: Bangalore Description: Project Summary and Position Overview (A detailed description of the project and what the position entails must be included): "Thomson Reuters is the world's leading source of intelligent information for businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare and media markets, powered by the world's most trusted news organization. With headquarters in New York and major operations in London and Eagan, Minnesota, Thomson Reuters employs more than 50,000 people in 93 countries. Reporting is vital to our business - it helps decide and steer strategy, measure our performance and identify areas that require improvement. We rely on the Customer Admin Reporting team to provide reporting and analytical support for our organization as well as our critical project and programs. The Reporting Team Leader position is critical in leading this function. Candidates from a Finance and Accounting background would relish this area for the global and technical scope of the work. There is considerable reporting around debt, cash and credit notes - two very high profile topics in any organisation. On the order processing side there is a wealth of productivity data to analyse by Admin Centre, product, order types and sales reasons." Essential Day-to-Day Responsibilities: "• Accountable for timely delivery of all Customer Administration management, performance, and operational reporting. - Provides leadership, direction, and prioritization to teams in order to meet Customer Admin reporting objectives. - Selects, develops, and evaluates personnel to ensure the efficient operation of the Credit Management and Order Management reporting and analytics functions. - Ensures sufficient coaching and development for employees to allow them to grow and be successful in their roles. - Sets direction for policy and procedural changes and takes responsibility for ensuring that these changes are implemented. - Acts as the primary point of escalation for CA leadership for reporting questions/issues. - Assures that appropriate quality standards are maintained through sponsorship of effective quality control policies, procedures. - Manages the budget to ensure costs are contained within prescribed limits. - Provide subject matter input to strategic business projects. - Ensures that key cross-departmental relationships are effectively maintained. - Manages upwards, interacting with senior leadership to ensure Customer Administration objectives are well understood. - Drives compliance with company standards, methods of working and external obligations." Provides pre-sales and post-sales service to customers. Delegates customer service department procedures. Acts as liaison between customers, operations, sales, field service, order processing to resolve status, production, delivery and billing inquiries. Expedites service and repairs and manages escalation complaints Selects, develops, and evaluates personnel to ensure the efficient operation of the function. At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization. Qualifications Education: "• Candidate must possess at least a Bachelor's/College Degree, any field. - At least 5 year(s) of working experience in the related field is required for this position - Relevant experience working in a multi-cultural environment, with measurable results shown driving/running global or regional projects/assignments. - A good understanding of reporting and report development systems/tools. - Ability to drive projects to resolution - Demonstrated problem solving and analytical skills - Proven ability to prioritize and manage milestones - Proven ability to identify and implement process improvements" Required Skills (Must have), Necessary industry experience and associated number of years of experience: "Well organized and detail oriented - Excellent communication skills along with a high degree of flexibility. - Flexibility to work outside normal office hours or over weekends to meet pressing business needs - Previous management/leadership experience required. - Understanding of Customer Admin tools & processes would be helpful." REQUIREMENTS: Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect immediate organization(s). * JOB COMPLEXITY: Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Follows processes and operational policies in selecting methods and techniques for obtaining solutions. Acts as advisor to subordinate(s) to meet schedules and/or resolve technical problems. Develops and administers schedules and performance requirements; may have budget responsibilities. * DISCRETION: Erroneous decisions or failure to achieve results will add to costs and may impact the short-term goals of the organization. * INTERACTION: Frequently interacts with subordinate supervisors, customers and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. Often must lead a cooperative effort among members of a project team. * SUPERVISION: Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing. In some instances this manager may be responsible for a functional area and not have any subordinate employees. At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own. As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer. Intrigued by a challenge as large and fascinating as the world itself? Come join us. To learn more about what we offer, please visit careers.thomsonreuters.com. More information about Thomson Reuters can be found on thomsonreuters.com. Job: Customer Service/ Support Primary Location: India-Bangalore-IND-Bangalore-TowerD,RMZ Infin Organization: Markets Service Schedule: Full-time Job Type: Standard Shift: Day Job >

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