Customer Project Manager - Argentina
This role will be responsible for the successful scheduling, tracking, and implementation of Ericsson derived turnkey projects supporting key customer deliverables to the highest customer satisfaction, while driving Cost, Quality, and Timeliness. The project manager will improve profitability and customer satisfaction by managing complex System Integration projects.
Project Planning:
- Accountable for planning, prioritizing and executing a project by working with Account Managers, Operations and Product Managers, and customers. This includes project procurement, integration, time, cost, scope, planning and initiation.
- Develops required project documentation identifying project goals and tasks and generating assignments consistent to meet objectives
- Establishes change management procedures, including evaluation and communication for project duration. Develops reporting strategy for project.
Relationship Building:
- Sponsors meetings participation and co-lead; ability to organize and lead a matrixed project team.
- Maintains clear communication with customers regarding mutual expectations and monitors customer satisfaction.
- Builds business relationships beyond the project environment.
- Organizes and leads a matrixed project team as required.
- Provides feedback and focus to all team members.
Project Execution:
- Takes responsibility for project and actively executes to project plan while maintaining quality standards.
- Ensures all commitments are met in accordance with project goals/objectives.
- Demonstrates control of equipment deliveries, service costs, project activities and customer hand-over requirements.
- Responsible for reporting on project financial and schedule progress based upon project goals.
- Ensures strategy for cost control is used.
- Good understanding of project data to predict project success.
Manage Risks and Scope Changes:
- Performs risk management.
- Manages change, formulates action plans, mitigates risk to minimize schedule delays and costs.
- Actively takes advantage of change opportunities and recommends new or revised strategies for project integration.
Results Focused:
- Effectively manages closure of project through customer final acceptance. Ensures an on-time and in-budget project.
- Understands and assures quality standards are met on assigned deliverables.
- Evaluates and communicates final project status.
- Utilizes contract information to maximize success of project.
- Actively identifies efficiencies for future implementations.
Project, Processes and Tools:
- Actively uses project methods, processes and tools.
- Works within defined framework or responsibility.
- Possesses excellent project tool skills.
- Drives the use of project document control and management.
Qualifications
• Bachelors degree, preferably in a IT or telecommunications discipline, or a minimum of 8 years of progressive experience in a related field.
• 2 - 4 years experience in project management, and/or related functional areas in a communication systems companies.
• Proven project management success in Consulting and Systems Integration Projects.
• Technical understanding and project experience in IT and open platforms environments (VAS, software adaptations, 3rd. party components integrations and system customizations related to Telecomm industry)
• Business skills should include excellent leadership & negotiation skills, strong customer orientation, excellent conflict management skills, excellent analytical & problem solving capability, excellent communication skills both oral and written, a strong business minded consultative approach with focus on profitability & margin.
• Highly developed working knowledge of business process, including tender and sales.
• Strong financial knowledge/training.
• Pursuing of professional project management certification (PMP).
• Specific skills (software/business): MS Outlook, MS Word, MS Excel, MS PowerPoint, MS Project.
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