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| | MTN Group
South Africa
Gauteng
Johannesburg
Innovation Centre |
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| | To manage the Group survey function, system and to provide quantitative research data to Core and OU HR |
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| | Key Tasks:
Surveys:
• Manage the effectiveness and use of the MTN Voice survey system
• Liaise with MTN SA IS regarding the upgrading of the MTN Voice system
across the Group
• Manage the implementation of the MTN Survey Policy across the MTN Group,
including oversight over all compliance issues
• Exercise “dotted line” management of the technical capabilities of the OU
survey administrators
• Implement the biannual Group culture survey conducted externally
• Establish the MTN Group survey calendar, including:
o Twice yearly Internal satisfaction surveys for all service divisions in every OU
o Annual (alternate to the external ISR Culture audit) tracking in every OU
• Provide the OU HR heads with the framework for sample or population culture
surveys within each OU, including:
o Template design
o Survey methodology and questionnaire design
o Norming
o International standard comparison
o Timing and scheduling
o Interpretation in principal and consultation on detailed interpretation;
o Provision of reporting standards, templates and guidelines
o Develop and assist OU HR heads with internal survey design
o Standardisation and implementation of standard surveys required by Core
HR, e.g. internal satisfaction surveys for service divisions
o Collation of survey data at Group level, including Group reporting
o Selection of and participation in appropriate external surveys applicable to
the MTN Group
o Maintenance of historical data in respect of Group surveys
Reporting
• Acquisition, collation and recording of all non-financial HR data
• Establishment of Group processes for deployment of HR data management in
the OU’s
• Reporting on consolidated HR metrics
• Ensure ease of access to reports and alert management to reports available
• Create functionality and tools for management reporting including proforma
reports
• Establishment of the technical capability for integrating HR data with other
applicable data sources within the Group
• Updating standard benchmark data from external sources and maintenance of
the applicable data streams
• Calculation of such indices from the data as are applicable to MTN HR
• Specification of the data reporting needs from OU’s to Core HR
• Exercise quality oversight with regard to OU data integrity
Supervisory / Leadership / Managerial Tasks
• Manage relationship with the MTN SA Information Systems divisions and the
HR heads in all OU’s and Group companies; consult to all clients in the fields
of systems, data, interpretation and reporting.
• Project manage on behalf of Core HR all vendors operating for Core HR in this
regard
Role Dependencies
• Management Information Systems
• Infrastructure and Technology |
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| | Post-graduate qualification in Industrial Psychology, registration as a psychometrist |
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| | • 2 years in application of psychometric instruments and the quantitative
analysis of data in that regard
• Survey design experience, specifically in the HR field
• IT project management, systems design and development
• Formal exposure to benchmarking practices |
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| | Knowledge:
• Excellent knowledge of Survey tools, Information systems and trend analysis
• Knowledge of MTN as a Group
• In depth knowledge of HR function
Skills / physical competencies:
• Research and analyse of trends and surveys
• Ability to deal with diversity
• Comfortable with high pace of change
• Sensitivity to range of cultures
• Comfort with technology and means of communication
• Exceptionally high level of numeracy
Behavioural qualities:
• Ability to network
• High integrity
• Adaptability
• Self motivated |
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| | Reference No: | IRC64738 | | | Position Type: | Permanent | | | Affirmative Action: | Yes | | | Salary: |
| | | Additional: |
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| Applications close 06 Feb 2012. |
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