| Task Complexity:
Operational Planning •Align operational targets to business strategy •Consider the long term (1-2 years) implications of actions from a broad perspective •Analyse and consider the impact of solutions on other areas of the business, as well as the interdependency of units •Drive best practice, continuous improvement and innovation at process and procedure level •Identify and analyse causes of uneconomic and inefficient practices and assess potential alternatives to yield better results •Prepare for performing ISO audits in the assigned area of responsibility •Perform detailed planning of each audit assignments through acquiring an understanding of corporate policies, procedures and processes and functional business discipline to ensure that audit procedures are appropriate, timely and effective. •Conduct Preliminary Review of the area being audited. •Develop audit program by displaying skill in the use of auditing procedures and control techniques to meet audit objectives •Determine audit priorities by providing input into the ISO Audit Coverage Plan •Provide input into Audit Committee, Exco and management reporting on the progress of implementation of recommendations
ISO Audit Management •Perform and/or manage audits as required in the assigned area of responsibility •Determine, allocate,manage and delegate relevant expertise and resources required for various projects •Take independent responsibility for delivering excellence on each assignment or project •Evaluate methods used and ensure that audits are being conducted in accordance with ISO standards •Develop recommendations and define a framework for bringing systems and operations into compliance •Identify and analyse causes of uneconomic or inefficient practices used in the area of responsibility •Evaluate information compiled during audit projects and prepare reports on conditions found by ensuring that reports are objective, concise, accurate, complete and constructive •Ensure that action is taken on agreed action plans in respect of audit reports •Serve as liaison with management in disciplines related to assigned expertise •Keep abreast with latest audit techniques and principles. •Manage the activity of auditors, team members and TOPP students assigned to assist on specific projects and evaluate their performance. •Manage relationships with BRM consultants
Supervisory / Leadership / Managerial Complexity: •Manage the activity of auditors, team members and TOPP students assigned to assist on specific projects and evaluate their performance. •Review the work of auditors on an ongoing bases to ensure quality is up to standard •Manage relationships with BRM consultants •Encourage professionalism, loyalty and commitment to the organization •Communicate actively and effectively resolving any potential conflicts that may arise •Display insight into leadership style and how it impacts on performance positively and negatively •Have the self insight and flexibility to adapt to different situations •Manage boundaries that separate units in order to optimise workflow •Live the MTN Brand – change and influence employees behaviour Role Complexity: •Ad hoc project involvement •Give professional advice or assist staff on ad hoc requests related to business improvement Lateral Dimensions: Creativities (improvement/innovation inherent) •Introduce innovative ways to conduct audits and present results •Improve methodologies and tools used for ISO Audits •Provide innovative recommendations to improve compliance with ISO standards •Apply market research in an optimal way to add as much value as possible to other areas of the business •Conduct proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage •Recommend innovative solutions to enhance MTN SA’s performance •Deploy and redeploy resources in the most effective way •Make continuous improvements at system, process and procedure level •Identify innovative ways to use minimum resources to achieve maximum outputs •Encourage continuous service improvement •Proactively seek information on business issues, particularly outside of the BRM unit which may impact on the unit •Implement cost-saving activities •Motivate staff through innovative interaction •Build the MTN brand •Build future business plans Vulnerabilities (control span). •Lack of buy-in on implementation of recommendations by ISO Internal Audit •Dependant on client and staff providing the required information for the audits •System inefficiencies •Limited resources •Evolution of technology •Changes in South African regulatory environment •Changes in legislation including labour relations act •Reliance on the stability and availability of systems •Ineffective support or resistance from key stakeholders •Corporate governance regulating business risk •Staff performance issues •Poor strategy elements •Staff and skills unavailability •Integrity of MTN operational data •Budgetary constraints that impact on the short and long term strategies that are being devised •Prescriptive regulatory environment impacting on solution development •Working across functional silo’s in the MTN organisation •Retention of experienced staff •Limited pool of resources with technical knowledge required •Increasing pace of the business requiring fast turn-around times
Collaboration: Responsibility towards: •Direct Reports: ISO Auditors •Matrix reports: Fellow Senior Auditors, Auditors, TOPP students, External Consultants, Support staff •Key customers: MTN SA, Audit Committee, Board of Directors and MTN SA Management and EXCO, MTN Group Internal Audit, External Auditors, Forensic and Risk Management •Key suppliers: MTN Business Units •Relations: Business Optimisation, IT Discretionary Space: Independent thought and Judgment: •Objectives set for the unit •Dissemination of information •Implementation of ISO Internal Audit plans and assignments •Prioritising of audits/projects •Designing of audit steps •Providing input into the Audit plan and Audit Committee •System, process and procedure fine-tuning and development to achieve business objectives efficiently •Implement change and improvement on a discretionary basis •Implement efficiencies and ensure effective systems and processes •Allocate the necessary resources in order to render a proficient ISO Internal Audit service •Escalate issues that require senior management attention •Budget compliance •Safeguarding confidential information •Managing relationships across all levels in the organisation Authorities: As per delegation of authority
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