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Senior ISO Auditor MTN South Africa

Location of position

MTN
South Africa
Gauteng
Johannesburg
Innovation Centre

Job mission

To conduct surveillance and assessment of the organisation’s processes and systems to ensure compliance with ISO standards and to provide business with reports regarding the severity of nonconformity in the processes or systems and make the necessary recommendations to help the system operate in compliance with required ISO standards.

KPA duties

Task Complexity:

Operational Planning
•Align operational targets to business strategy
•Consider the long term (1-2 years) implications of actions from a broad perspective
•Analyse and consider the impact of solutions on other areas of the business, as well as the interdependency of units
•Drive best practice, continuous improvement and innovation at process and procedure level
•Identify and analyse causes of uneconomic and inefficient practices and assess potential alternatives to yield better results
•Prepare for performing ISO audits in the assigned area of responsibility
•Perform detailed planning of each audit assignments through acquiring an understanding of corporate policies, procedures and processes and functional business discipline to ensure that audit procedures are appropriate, timely and effective.
•Conduct Preliminary Review of the area being audited.
•Develop audit program by displaying skill in the use of auditing procedures and control techniques to meet audit objectives
•Determine audit priorities by providing input into the ISO Audit Coverage Plan
•Provide input into Audit Committee, Exco and management reporting on the progress of implementation of recommendations

ISO Audit Management
•Perform and/or manage audits as required in the assigned area of responsibility
•Determine, allocate,manage and delegate relevant expertise and resources required for various projects
•Take independent responsibility for delivering excellence on each assignment or project
•Evaluate methods used and ensure that audits are being conducted in accordance with ISO standards
•Develop recommendations and define a framework for bringing systems and operations into compliance
•Identify and analyse causes of uneconomic or inefficient practices used in the area of responsibility
•Evaluate information compiled during audit projects and prepare reports on conditions found by ensuring that reports are objective, concise, accurate, complete and constructive
•Ensure that action is taken on agreed action plans in respect of audit reports
•Serve as liaison with management in disciplines related to assigned expertise
•Keep abreast with latest audit techniques and principles.
•Manage the activity of auditors, team members and TOPP students assigned to assist on specific projects and evaluate their performance.
•Manage relationships with BRM consultants


Supervisory / Leadership / Managerial Complexity:
•Manage the activity of auditors, team members and TOPP students assigned to assist on specific projects and evaluate their performance.
•Review the work of auditors on an ongoing bases to ensure quality is up to standard
•Manage relationships with BRM consultants
•Encourage professionalism, loyalty and commitment to the organization
•Communicate actively and effectively resolving any potential conflicts that may arise
•Display insight into leadership style and how it impacts on performance positively and negatively
•Have the self insight and flexibility to adapt to different situations
•Manage boundaries that separate units in order to optimise workflow
•Live the MTN Brand – change and influence employees behaviour
Role Complexity:
•Ad hoc project involvement
•Give professional advice or assist staff on ad hoc requests related to business improvement
Lateral Dimensions:
Creativities (improvement/innovation inherent)
•Introduce innovative ways to conduct audits and present results
•Improve methodologies and tools used for ISO Audits
•Provide innovative recommendations to improve compliance with ISO standards
•Apply market research in an optimal way to add as much value as possible to other areas of the business
•Conduct proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage
•Recommend innovative solutions to enhance MTN SA’s performance
•Deploy and redeploy resources in the most effective way
•Make continuous improvements at system, process and procedure level
•Identify innovative ways to use minimum resources to achieve maximum outputs
•Encourage continuous service improvement
•Proactively seek information on business issues, particularly outside of the BRM unit which may impact on the unit
•Implement cost-saving activities
•Motivate staff through innovative interaction
•Build the MTN brand
•Build future business plans
Vulnerabilities (control span).
•Lack of buy-in on implementation of recommendations by ISO Internal Audit
•Dependant on client and staff providing the required information for the audits
•System inefficiencies
•Limited resources
•Evolution of technology
•Changes in South African regulatory environment
•Changes in legislation including labour relations act
•Reliance on the stability and availability of systems
•Ineffective support or resistance from key stakeholders
•Corporate governance regulating business risk
•Staff performance issues
•Poor strategy elements
•Staff and skills unavailability
•Integrity of MTN operational data
•Budgetary constraints that impact on the short and long term strategies that are being devised
•Prescriptive regulatory environment impacting on solution development
•Working across functional silo’s in the MTN organisation
•Retention of experienced staff
•Limited pool of resources with technical knowledge required
•Increasing pace of the business requiring fast turn-around times

Collaboration:
Responsibility towards:
•Direct Reports: ISO Auditors
•Matrix reports: Fellow Senior Auditors, Auditors, TOPP students, External Consultants, Support staff
•Key customers: MTN SA, Audit Committee, Board of Directors and MTN SA Management and EXCO, MTN Group Internal Audit, External Auditors, Forensic and Risk Management
•Key suppliers: MTN Business Units
•Relations: Business Optimisation, IT
Discretionary Space:
Independent thought and Judgment:
•Objectives set for the unit
•Dissemination of information
•Implementation of ISO Internal Audit plans and assignments
•Prioritising of audits/projects
•Designing of audit steps
•Providing input into the Audit plan and Audit Committee
•System, process and procedure fine-tuning and development to achieve business objectives efficiently
•Implement change and improvement on a discretionary basis
•Implement efficiencies and ensure effective systems and processes
•Allocate the necessary resources in order to render a proficient ISO Internal Audit service
•Escalate issues that require senior management attention
•Budget compliance
•Safeguarding confidential information
•Managing relationships across all levels in the organisation
Authorities:
As per delegation of authority

Educational requirements

Education:
•Certified SAATCA or IRCA Lead Auditor (Quality Management ISO 9001) or equivalent

Experience required

•5 years applicable auditing experience in ISO auditing
•A strong background in auditing and risk management procedures

Skills required

Training:
•Relevant systems, processes and procedures training
•Computer training- Microsoft products
•Project management
•Legislation
•Principles and practices of accounting and internal auditing

Other information
Reference No: SISO/BRM/YR
Position Type: Permanent
Affirmative Action: Open to All
Salary:
Additional: Knowledge:
• MTN products and services
• Market research
• Broad knowledge of the industry
• Understanding the regulated environment
• An understanding of the MTN business
• Knowledge of organisational theory and design
• Statistical methods and flowcharting
• Standards for Professional Practice of ISO Auditing
Skills / physical competencies:
• People management and leadership skills – the ability to hire the right people, get the best out of people, and make sound people management decisions
• Feedback skills
• Relationship skills – to build relationships to facilitate efficient workflow
• Strong “can-do“ attitude combined with an ability to use minimum resources to get maximum outputs
• Systems thinking – understanding the “big picture”
• Delegating skills
• Business acumen –understanding of the business as a whole
• Negotiation skills
• Analytical skills
• Planning skills
• Conflict management skills
• Communication skills –written and verbal
• Influencing skills
• Flexibility – the ability to adapt and change in the light of changing circumstances / new information
• Risk management skills
• Presentation skills
Behavioural qualities:
• Assertive – being tough when necessary without fear or favour
• Confidence, courage and conviction – challenging the status quo and breaking down silo barriers to performance, and overcoming resistance to change
• Resilience – to repeatedly challenge despite setbacks and resistance
• Proactivity and initiative – to introduce ongoing changes to maximise productivity and influence the future
• Focused and priority driven – staying focused amidst the multiple demands and expectations
• Innovative
• Attention to detail
• Highly driven and motivated individual, with strong personal presence, integrity and resilience
• Decisive
• Action-oriented, self starter
• Operate with integrity (high ethics)
• Pressure tolerance
• Consultative
• Ability to take initiative and work both in isolation and be a team player
• Objective•
• Flexible working hours
• Flexibility to travel (local / international)
• Attending functions after hours
• Constant pressure to meet extremely tight deadlines
• Laptop computer and mobile communications tools
KPA Quality Standards
• Expenditure within budget
• Quality of ISO Audit outcomes
• Number of audits completed as per the ISO Audit Plan
• Quality of Audit outcomes and reports
• Employee satisfaction
• Objectives met for the unit
• Effective dissemination of information
• Effective implementation of project plans
• Team motivation
• Achievement of internal processes KPA’s
• Efficient and effective time management and meeting of deadlines
• Professional liaison with stakeholders
• Effective Leadership
• Successful outcome of all initiatives
•Training and development as per IDP
•Timesheets to determine actual vs budgeted time
•Customer Satisfaction Surveys
•Knowledge of audit techniques and principles kept current

Applications close 30 Jan 2012.