Desktop Support Engineer - EMEA Region

Trafigura is a leader in the commodities business.

Through a network of 81 offices in 54 countries we source, store, blend and deliver essential raw materials and commodities to clients around the world. Commodities include crude oil and petroleum products, non-ferrous concentrates, refined metals and coal.

In 2011, we traded 110.7million tonnes of oil and petroleum products and shipped 26.7million tonnes of non-ferrous and bulk commodities. We operate responsibly, adding real value for our clients, our stakeholders and our shareholders. Founded in 1993, the company is owned by its founding shareholders and senior management. It has achieved substantial growth in recent years, growing turnover from USD18 billion in 2004 to USD122 billion in 2011.

Main Purpose

To provide second / third line technical support to users within the local office and throughout the EMEA region

Key Responsibilities

• Provide timely & satisfactory solutions to incidents as they arise in the London office or are escalated from first line support.
• Maintain a stock of PCs ready to be rolled out to new starters & visitors or for upgrade purposes
• Manage & maintain patching & cabling

Knowledge Skills and Abilities

• Circa 5 years’ experience in a fast moving IT department having supported at least 500 users in a Windows Active Directory / Exchange environment.
• MCP qualified
• Strong MS Office 2007 & Windows XP / 7 skills
• Excellent verbal and written communication skills in English with the ability to communicate technical solutions to a non-technical audience.
• Ability to follow-up and ensure needs were met and exceeded
• Available to be on call one weekend in every fifteen
• Prepared to work weekends during major rollouts & incidents
• Prepared to travel to other offices within the EMEA region to provide cover or for major rollouts
• Able to work independently and as part of local and worldwide teams under pressure

Desirable
• MCSA certified
• ITIL certified
• BlackBerry administration experience
• Tandberg video conferencing
• Market data feeds experience – Reuters etc.

Personal Profile:
• Customer service attitude
• Reliable, approachable & flexible.
• Confident, mature & professional outlook
• Approachable with ability to train users.
• Must be able to work efficiently with minimal supervision

Key Relationships

• Global ServiceDesk
• Global Infrastructure team
• External support companies
• Suppliers

Desktop Support Engineer - EMEA Region