IT Applications Analyst ,Singapore
Through a network of 81 offices in 54 countries we source, store, blend and deliver essential raw materials and commodities to clients around the world. Commodities include crude oil and petroleum products, non-ferrous concentrates, refined metals and coal.
In 2011, we traded 110.7million tonnes of oil and petroleum products and shipped 26.7million tonnes of non-ferrous and bulk commodities. We operate responsibly, adding real value for our clients, our stakeholders and our shareholders. Founded in 1993, the company is owned by its founding shareholders and senior management. It has achieved substantial growth in recent years, growing turnover from USD18 billion in 2004 to USD122 billion in 2011.
To be part of the support team that provides support for all business applications within the company.
To act as the first point of contact for global user queries & requests, managing these through to resolution.
Application support
•Providing first/second line support for user issues
•Ensuring production systems are fully operational
•Responding to user queries and providing advice on the use of the systems
•Escalating issues requiring developer/analyst input as appropriate
•Maintain system data such as quotes, holiday schedules, user accounts and permissions
•Identify and document processes used to resolve recurring issues
Vendor management
•Ensuring fixes and workarounds are provided from the software provider within SLA agreements
•Monitor, coordinate, and communicate progress on the resolution of issues
Release management
•Testing of bug fixes to ensure they resolve the original issue
•Support the Release Management to live servers, liaising with infrastructure team and business users
•Communication of new functionality to users
Flexibility on working hours is essential; some out of hours work will be required where needed to meet the business needs.
Essential
Educated to degree level (2:1 level or equivalent) in a numerate subject
2+ years experience in either an IT Business Application Support or a Commodities Trading environment
•Candidates from an Application Support background should be able to demonstrate the following
o Familiarity with standard support processes such as incident and issue management
o A basic understanding of Release Management
oResponsibility for live systems
oExposure to problem tracking systems
oExperience of working in a high volume, time critical, environment
oAbility to handle customers with different levels of technical and business knowledge
•Candidates from a Commodities Trading environment should be able to demonstrate the following
oUnderstanding of different functions within the business
oFamiliarity with the full trade cycle
oAn ability to describe standard instruments and how they are traded
oA basic familiarity with forward curves
Desirable
Basic technical knowledge in some of the following areas :
oSQL
oIT architecture
oDatabase structures
oXML
oBusiness Objects
oQlikView
Experience of testing bug fixes and patch releases.
Management of new releases through UAT and into the production environment
Documentation of issues and workarounds
Process design and implementation
Competencies:
The candidate should be able to demonstrate the following skills
•Strong verbal and written communication
•Ability to remain calm under pressure
•Team work
•Ability to cope with changing priorities
•Logical approach to problem solving
•Willingness to recommend and try new working practices
| IT Applications Analyst | 591 | Singapore | ||||
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