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IS L2 Support Manager China Beijing

This role specializes in performing and enabling remote technical support of IBM software and solutions. Provides technical support assistance to customers using problem determination/problem source identification skills. Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the customer or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. May provide training for and mentor others on the team. Contributes to department attainment of organizational objectives and high customer satisfaction.

Required

Bachelor's Degree
English: Fluent
Chinese: Fluent


Preferred

Information Technology
Basic knowledge in Manage Client Expectations / Satisfaction
Basic knowledge in Use Problem Management Tracking
Basic knowledge in Apply Knowledge of SW development cycle
Required
  • Bachelor's Degree
  • English: Fluent
  • Chinese simplified: Fluent


IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

IS L2 Support Manager

China
Beijing